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The Duncan Download Blog: Business Aviation Advice & Observations

Aircraft Landing Gear Repair & Overhaul Is Not a Commodity Service

Posted by Diane Heiserman on Wed, Dec 07, 2016 @ 08:00 AM

An aircraft can't go anywhere without its legs. Landing gear are an integral part of the whole operation, yet their overhaul and inspections are more often viewed as something that is taken care of behind-the-scenes; scheduled alongside, but taking a backseat to, a major airframe inspection. Yet, it can have a huge impact on the entire project's schedule if the restoration runs into major squawks.

So who’s taking care of your aircraft’s legs?

landing-gear_blog.jpgAlthough landing gear overhaul and repair services are not available from everyone from coast-to-coast, it has a bit of a reputation of being a commodity in the business aviation industry. There are almost too many choices on where to send your gear when it comes time for inspection.

It is fair to think with FAA regulations, Chapter 5 requirements, and access to the same maintenance manuals, that all facilities are equal. You would be wrong.

In reality, landing gear overhauls are not created equal, and there are often many differences among the maintenance facilities and the quality of work performed, and out-the-door price.

So how do you decide? Let’s begin with what’s most important to you.

Video: View the entire process of a 192-month inspection of a Challenger 604 landing gear here.

Downtime

Landing-gear-shop-full.jpgAsk nearly every aviation service sales person what the top deciding factor is for their customers when choosing an MRO for service and they will tell you Downtime.

No one looks forward to having their aircraft down for inspection. Time is money and your aircraft needs to be available at all times. That is why your time requirement is one of our requirements.

At Duncan Aviation, we continually examine our processes to find more efficient avenues to deliver landing gear faster. However, we will never sacrifice quality or safety for the sake of time.

In 2015, our landing gear shop met quoted turn times a near perfect 98% of the time on scheduled, complete landing gear sets. In 2016, we are on track to improve that number even further thanks to a more efficient process and interactive calendar.

Experience

When it comes to overhauling, inspecting, and repairing landing gear assemblies and subassemblies, we’ve been doing it since 1978. The shop started out modestly as a bench at the back of our main hangar but has since grown to a 6,000-square-foot facility equipped with an overhead crane, dedicated paint booth, and cure room.

Are we the largest landing gear shop in the industry? Possibly not, but to the nearly 500 operators who rely upon us each year, we are big enough.

With capabilities on more than 50 different make/model aircraft and 3,143 unique landing gear parts, we’re confident we’re big enough for you, too.

Video: Embraer Landing Gear Before and After

Warranty

By the very definition, a warranty is a promise of continued support and service even after the project is over. We believe so highly in our own work, that our warranties cover everything. Parts, labor, and not just our work, but the work of others...covered.

I know what you’re thinking! How can Duncan Aviation possibly offer a warranty on work they didn’t perform?

It’s simple. Through our experience, we’ve been able to identify high-failure parts and will take the extra time during overhaul to make sure those parts are able to last.

We think we’ve done a pretty good job at it because our warranty claim rate in 2015 was less than 1%, 0.6% to be exact.

Pricing

Although price is likely not the most important factor in your buying decision, it still is an important one. That is why we offer three different pricing structures to fit your budget requirements.

Firm Fixed. Before your gear gets to Duncan Aviation, you will know what you are paying. Firm Fixed guarantees one price with no bill-back, regardless of the condition of the gear. We have heard from several operators who chose a lower-cost provider that with additional billing based on the gear’s condition, their final invoice was higher than our Firm Fixed quote.

NTE (Not To Exceed). With NTE, we will provide you with the maximum quote. Your final bill will not exceed that quote. It could even be less. There will be no additional billing that will drive the invoice over the NTE maximum price.

There could be some exceptions to the above pricing structures of which you will need to be aware. These include additional customer requests, optional Service Bulletins, missing or abused parts, and replacement of life-limited parts and engineering fees, if required.

Standard Pricing. Standard Pricing includes all labor required to perform the normal inspection or overhaul, and required parts. Any discrepancies found during the inspection that may require additional parts and labor, will be quoted over and above.

Each pricing structure has its advantages. We will work with you to identify which makes sense for you.

We realize that you have a lot of choices when it comes to servicing your landing gear. We know you want more than the minimum required.

  • You expect your downtime requirements to be respected
  • You require quality and experience
  • You demand a guarantee of a job well done
  • You want flexible pricing options to meet your budget,

Seems like an easy decision really. Duncan Aviation.

Tags: Parts & Accessories, Landing Gear

Duncan Aviation Gives Thanks

Posted by Diane Heiserman on Wed, Nov 23, 2016 @ 09:50 AM

Business Aviation is about more than the bottom line. It is about the friendship, trust and partnership we build and cherish.

Thanksgiving_blogDuncan Aviation is thankful for our many friends in the aviation world. We appreciate you and wish you a Happy Thanksgiving.

What are you thankful for? 

Tags: Announcements

A Customer's Simple Act Speaks Louder Than Words of Praise

Posted by Diane Heiserman on Tue, Nov 22, 2016 @ 08:00 AM

Earlier this year at our Lincoln, Nebraska, facility, we re-installed three Honeywell TFE731-60 engines fresh from their initial 3,000 hour MPI on their Falcon 900EX, that delivered on-time from its major C-inspection. The aircraft’s first scheduled flight back in rotation was a trip to Europe.

With decades of honed turbine engine skills, we experience very few surprises when it comes to Honeywell TFE731 engines and MPIs. However flying that far right after a major inspection is significant.

According to Jeff Schwebke, Duncan Aviation Engine Project Manager, most operators fly locally around their home base after MPIs are performed to make sure there are no minor squawks to work through. “This simple action by a long-time Duncan Aviation customer says more about their trust in our work than glowing words of praise,” he says.

With an average of 192 MPIs a year for the last 15 years, experience has told us which parts should be ordered in advance, what components need a closer look, and how to put together a team of trained turbine engine technicians ready to get to work for every customer.

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With the triple MPIs completed, engines re-installed, and post-MPI performance runs, the customer’s aircraft departed with better engine performance than it had when it arrived.

Watch this time-lapse video and follow along as the engines make their way through the Duncan Aviation turbine engine shop for this triple MPI event.

35+ years

Duncan Aviation began servicing the first generation TFE731-2 engines in the early 1970s. In 1981, we received two major level authorizations to work on the Honeywell (then AiResearch) TPE331 and TFE731 engines. Over the years, as Honeywell added different TFE731 model engines, each was added to our capabilities.

Duncan Aviation's Honeywell Engine Authorizations, include: 

  • Heavy Authorization on TFE731-2,-3,-4,-5,-20,-40,-50,-60 engines
  • Minor Authorization on Honeywell AS907 (HTF 7000) Series 
  • Line Authorization on CFE738 Engines, GTCP36-100/150, RE100 series and RE220 series APUs.
Here’s to another 35 years of dedicated Honeywell service!

Tags: Engine Maintenance, Videos

Everyday is Recycling Day at Duncan Aviation

Posted by Kaela Paseka on Tue, Nov 15, 2016 @ 08:00 AM

Duncan Aviation is not only the world leader in business aviation tip-to-tail support; it is also an industry leader in reducing the use of hazardous chemicals. In the past 10 years Duncan Aviation has reduced emissions of hazardous air pollutants by 50%.

At Duncan Aviation we have voluntarily chosen to apply the most stringent approach to controlling hazardous air emissions, applying maximum achievable control technology to our operations. And, our environmental staff is always looking for safer choices as they review chemical processes, protecting the environment and making Duncan Aviation a safer workplace.  

Duncan Aviation has a solid environmental compliance record. In June, our Lincoln facility received an unannounced EPA Hazardous Waste inspection. Employee training records, hazardous waste profiles, and storage areas were reviewed by the EPA. The company and its employees were credited for having no violations and the EPA inspector praised Duncan Aviation’s work in his review.

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(L to R) Lincoln Mayer Beutler, Mike Tuma, Kelly Becker, both from Duncan Aviation, and Lancaster County Commissioner Larry Hudkins

“We actively support our communities and respect the environment, and we encourage our team members to be mindful to minimize waste and recycle,” said Jeff Lake, the company’s Chief Operating Officer.

On November 2, 2016, we were chosen as the 2016 Lincoln, Nebraska, and Lancaster County Environmental Leadership Award recipient in the Business and Industry category, recognizing our efforts to improve the environment and protect public health.

Currently, Duncan Aviation is striving to have zero cardboard waste. Cardboard, it’s easy to identify and unlike plastic and glass, there is a steady demand to recycle it. It’s simple, recycle more and our trash service expenses will decrease, not to mention our future city taxes. Together we can postpone our communities needing to generate new landfills.

Here is a list of additional green initiatives Duncan Aviation is taking:

  • Foam Recycling since the beginning of 2015: 11,709.4 pounds (equaling 70 dumpsters) of foam from going to our local landfill
  • Adopt-a-Highway: twice a year in Lincoln and three times a year in Battle Creek, MI.
  • Winter Coat Drive for local homeless shelters
  • Annual Clothing Drives
  • Pallet Competition (companywide competition amongst employees)

Tags: Careers & Recruiting

One in Four Duncan Aviation Team Members is a Military Veteran

Posted by Diane Heiserman on Fri, Nov 11, 2016 @ 08:00 AM

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Duncan Aviation honors its 508 Veteran Employees.

That’s 508 team members with thousands of years of military experience—and counting.

During this Veterans Day, we pause to remember the sacrifices our Soldiers, Sailors, Airmen, Marines and Coast Guardsmen have made in serving our nation where and when they were needed.

From one generation to the next, young men and women have willingly joined the ranks of America's Armed Forces. Aware of their obligations as citizens of the greatest nation on earth, they answered its call; they served the United States with courage and commitment.

Duncan Aviation wants to say thank you to all veterans who have sacrificed much in the defense of this country. We proudly support our veteran employees and are honored by their sacrifice and are proud to work side by side with these brave men and women. We cannot thank them and their families enough for the sacrifices they have made for our nation.

Duncan Aviation openly supports our Reserve and Guard members, who continue to sacrifice for our country.

We honor each of you, America’s veterans, who served so faithfully and honorably. Through your sacrifices you have secured for millions of others the blessings of freedom, democracy and the unmatched opportunities that we enjoy in the United States today.

May each of you have a safe Veterans Day. God bless each of you and your families, God bless our armed services and God bless the United States of America.

Putting Your Military Skills to Good Use

 

 

We strongly encourage military personnel to apply for career opportunities.

Duncan Aviation is an equal opportunity workplace and an affirmative action employer.

Talk to Duncan Aviation's Recruiting Contact Today

Tags: Announcements, Careers & Recruiting

It's A Wrap! NBAA 2016

Posted by Diane Heiserman on Mon, Nov 07, 2016 @ 11:54 AM

Over three days last week more than 1,100 exhibitors and attendees from all 50 United States and more than 90 countries walked the floors of the 2016 NBAA-BACE. Hundreds of them, aviation professionals, operators, enthusiasts and students alike, came to the Duncan Aviation booth. 

Here's a pictorial recap of our time at 2016 NBAA.

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We Made Big Announcements!

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Duncan Aviation Named Rolls-Royce Authorized Service Center at NBAA

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Duncan Aviation Installs Winglet Technology’s Transitional Winglet Upgrade on Citation Sovereign

 

 

 

We Showed Off At Static!

Duncan Aviation and Rockwell Collins Show Off CJ3 Fusion Flight Deck Upgrade at NBAA

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We Talked With Customers

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A Lot Of Customers

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We Had Fun

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We hope you did too. See you next year!

Tags: Conventions & Exhibitions, NBAA

Citation Sovereign: Want Winglets With That?

Posted by Diane Heiserman on Wed, Nov 02, 2016 @ 11:03 AM

Do you want to go further faster in your Citation Sovereign? We can help with that.

WingletPhoto.jpgFor much of 2016 we have been collaborating with Winglet Technology, LLC on an STC (Supplemental Type Certificate) to certify their Transitional Winglet design for the Citation Sovereign aircraft.

During this process, we installed the wing reinforcement, the winglet attach structure and the Transitional Winglets. Flight testing was completed in late August. The STC will be completed by the end of 2016, with FAA approval during the first quarter of 2017.

Any Sovereign operators, who desire greater operational flexibility and performance benefits, such as increased speed at altitude, increased range/payload, improved time-to-climb, and more, need to consider the Transitional Winglet upgrade.

Oh, and don’t forget that winglets just simply look cool. It is a ramp presence that is certain to turn heads. 

When it comes to winglets, we know what we’re doing. We are already authorized by Winglet Technology to install the Transitional Winglet STC on the Citation X.

Want to talk about it more?

Visit us in booth #3126 today at NBAA, or contact your Duncan Aviation Citation Service Sales Reps now.

Tags: Winglets

Duncan Aviation Named Rolls-Royce Authorized Service Center at NBAA

Posted by Diane Heiserman on Tue, Nov 01, 2016 @ 12:30 PM

The doors to NBAA 2016 were barely open an hour before there was already a flurry of activity in Duncan Aviation’s booth.

Hundreds were on hand as representatives from Rolls-Royce and Duncan Aviation joined in a signing ceremony to officially recognize Duncan Aviation being named to Rolls-Royce’s network of Authorized Service Centers for its CorporateCare ® customers.

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(L to R) Aaron Hilkemann, Duncan Aviation President, Kimberly Rubush, Rolls-Royce Services Manager, Andrew Robinson, Rolls-Royce Deputy SVP Services—Aerospace, Robert Duncan, Duncan Aviation Chairman Emeritus, Jörn Lindstädt, Rolls-Royce, Head of Aircraft Availability Centre, Business Aviation, Steve Gade, Duncan Aviation VP Marketing & New Business Development, and Tom Burt, Duncan Aviation EVP/COO, BTL Operations. 

 

The contract authorizes all of Duncan Aviation’s MRO (maintenance, repair, and overhaul) facilities in Battle Creek, MI, Lincoln, NE, and Provo, UT, and 14 Engine Rapid Response locations to service AE 3007A, BR710 A1/C4/A2, as well as, Tay 611-8/8C engines.

For several years, Duncan Aviation has been supporting Rolls-Royce powered aircraft around the country with line maintenance so many of our technicians are already factory trained for line maintenance and borescope inspection. Beginning the first quarter of 2017, Duncan Aviation will begin providing warranty claim processing and on-site parts, along with in-house engine maintenance on-site parts and warranty claim processing for all Gulfstream G500/G550, G400/G450, G300/G350, Bombardier Global Express and Global 5000/6000, Embraer Legacy 600, and 650 operators enrolled on Rolls-Royce Corporatecare.

“This is a huge benefit to our customers who already rely upon us for airframe maintenance and inspection,” says Duncan Aviation Airframe Service Sales Rep Brad Lennemann. “Now they can rely upon us to manage all of their warranty maintenance, airframe and engine.”

If you are at the 2016 NBAA show in Orlando, Florida, we’d love you to stop by our booth (#3126) and say hi.

For more Duncan Aviation NBAA announcements, visit www.DuncanAviation.aero/News.

Tags: NBAA

Duncan Aviation and Rockwell Collins Show Off CJ3 Fusion Flight Deck Upgrade at NBAA

Posted by Lori Johnson on Tue, Nov 01, 2016 @ 08:47 AM

At last year’s NBAA Show, Duncan Aviation and Rockwell Collins announced that they would be collaborating on the CJ3 Fusion Flight Deck upgrade. At this year’s NBAA, the launch aircraft was flown to Orlando to display the future of CJ3 flight. Monday evening, the companies hosted a reception at the Orlando Executive Airport for CJ3 operators who have committed to or are considering the upgrade.

IMG_20161031_172437934_HDR.jpgThe new flight deck provides operators with an ADS-B mandate solution while enhancing their ownership and flying experience. The Pro Line Fusion upgrade replaces the factory-installed portrait displays with larger 14.1-inch landscape touchscreen primary flight displays. The new system includes intuitive, touch-interactive maps, and easy-to-use icons, giving the pilot the ability to control items on the screen through touch.  Also, it eliminates the need for Flight Management System (FMS) control display units originally installed in the pedestal.

According to the test pilots, who were available to answer questions Monday evening, the aircraft is a joy to fly. 

The Pro Line Fusion flight deck upgrade has been met with much enthusiasm from CJ3 operators and the early adopters who have committed to the technology and will soon be scheduling their upgrades.

“The collaboration, effort and professionalism shown between the Rockwell Collins and Duncan Aviation teams have been impressive and are the reasons the program has successfully reached this point,” says Steve Gade, Duncan Aviation’s Vice President of Business Development, Aircraft Sales and Marketing. “Certification will be complete in a few months and we are excited to begin transforming the CJ3 fleet with this exceptional avionics option.”

To learn more about the upgrade, visit www.DuncanAviation.aero/cj3prolinefusion

To see interior and paint options for the CJ3, visit www.DuncanAviation.Aero/cj3prolinefusioninteriors

 

Tags: Avionics Installation, NBAA

Did You Hear? Duncan Aviation Made a Heavy Announcement!

Posted by Sharon Klose on Mon, Oct 31, 2016 @ 02:00 PM


phone.jpgWithin 24 hours of Duncan Aviation’s Honeywell Heavy Maintenance Authorization announcement, my cell phone and email blew up with messages of congratulations from friends, colleagues, and industry contacts.

They were all happy for us!

“Great news!”

“Congratulations!”

“Excellent news.”

Most were not surprised.

“Congratulations on the Heavy Maintenance! It has been a long time coming.”

“Congrats to Duncan Aviation getting the heavy ticket, I knew it was just a matter of time.”

“About time, Duncan Aviation.”

“Congratulations. This will be great for Duncan Aviation, Honeywell and the CUSTOMER!”

“This is a game-changer!”

And this guy is ready to ink the deal!

“Wonderful news! When can I send my engines for a Core Zone Inspection? I want to be the first engine in the door!”

TFE-Shop.gifI’ve been in this industry for a LOT of years and talked to even more people. But it never gets old to hear appreciation from your peers. It’s having friends and business associates like these that continued to drive us towards expanding Duncan Aviation Turbine Engine Services knowing full well that if "we build it" they may come.

Speaking of building things, did you hear our other Minor announcement?

Our MRO in Lincoln, Nebraska, is now a Honeywell AS907 (HTF 7000) Series Minor Maintenance facility.

We have been a Honeywell Authorized Service Center for more than 30 years. Now we have Heavy Authorization on TFE731-2,-3,-4,-5,-20,-40,-50,-60 engines and Line Authorization on CFE738 Engines, GTCP36-100/150, RE100 series and RE220 series APUs.

Thank you for your support.

Thank you for your business.

Most importantly, thank you for your friendship.

If you happen to be at NBAA in Orlando, Florida, this week, I would love for you to stop by and see me.

Tags: Engine Maintenance

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