The Duncan Download Blog: Business Aviation Advice & Observations

24/7/365 Service Means We're There When You Need It Most

Posted by Duncan Download Blog on Thu, Jun 04, 2015 @ 07:30 AM

Every minute of every day, Duncan Aviation Parts Sales is waiting for your call.


“Some of my customers say they feel bad calling at 1 a.m., or on a holiday, but I tell them these are normal hours for us. We’re here, waiting to help,” explains Shirley Crouch, team leader for Duncan Aviation Parts Sales. “And at the end of the day, I really love helping customers find a solution when they keep running into walls.”

Shirley’s years of experience combined with her team’s 24/7/365 availably means each customer who calls receives streamline, top-notch customer service.

Duncan Aviation Parts Sales in Action

Shirley recently answered a call from a customer in Spain who had to be up and running in less than 24 hours. Based on past experience, she feared customs might cause a delay.

So she opted to have a courier hand-carry the aircraft parts to ensure all customs requirements were addressed along the way, reducing the AOG time from days to just hours.

“We will go to the ends of the earth to get a part to a customer who is AOG,” says Shirley.

The customer was ecstatic, as he fully understood how difficult his request was to fulfill on a short timeline as well as adhere to all import and export regulations—a task Duncan Aviation team members continually educate themselves on.

His aircraft was up and running in more than enough time to make the trip to Singapore.

Contact Us Todayparts-2

Duncan Aviation’s Parts Sales team provides customers with an experience, unlike any other. They use their imagination to creatively solve the issues their customers face, and Shirley says customers know they can depend on her and the rest of the Duncan Aviation team.

That's why customers call back—all hours of the day, 365 days a year.

Call +1 402.475.4125 or 800.228.1836 for a live professional. You can contact our team via Live Chat as well.

Tags: Parts & Accessories


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