Duncan Aviation began providing aircraft fuel services in 1963, when the company opened a state-of-the-art facility at the then-new general aviation side of the Lincoln Municipal Airport in Nebraska. Aircraft at the time couldn’t make coast-to-coast trips without stopping to refuel and customers expressed to Duncan Aviation team members that they wanted fast service that would allow them to get back in the air quickly. Duncan Aviation soon became well-known for the Duncan Quick Turn, which promised a fuel stop in 10 minutes or less.
Bob McCammon, now an Aircraft Sales Representative, has been with Duncan Aviation since 1968. He spent several years in the early 1970s as the Line Service Manager. He remembers the early Duncan Quick Turns well.
“We had 10 to 20, sometimes as many as 30 aircraft a day visiting Duncan Aviation for Quick Turn fuel,” Bob says. The company offered pilots unique ways to better meet their fuel service. A Falcon pit was constructed that gave Falcon 20 pilots a lower point for their nose gear, tipping the fuel tanks and allowing the aircraft to take on more fuel. And the company would have three fuel trucks available with two hoses each to more quickly service the six-tank Jetstar, he says. “We also provided maintenance help and troubleshooting if the operator had any issues. This really helped expose future customers to our small FBO in the Great Plains.”
Duncan Aviation still offers Quick Turn fuel service at all of its main FBO locations (Battle Creek, Michigan; Kalamazoo, Michigan; and Lincoln) along with many other amenities and access to nose-to-tail support services. Our line crews are known for quick and convenient line service and our front desk personnel are known for hospitality. Repeat customers are greeted by name and new visitors are welcomed and shown the services they can expect: office space, conference rooms, pilot lounges, advanced weather planning, and café service, to name just a few. See a full list of FBO amenities here.
If you are attending the NBAA Schedulers and Dispatchers show January 19-22 in Tampa, Florida, this week, stop by Booth #1219 to talk with our Line Service team members to hear about how we have met needed FBO Services for customers for decades.
2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.
Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics.