Denver? Chicago? Lincoln? It doesn't matter where you go. You're going to get the same great service.
It was the Sunday night before Thanksgiving; Mark Tucker, Director of Aviation and Chief Pilot for WC Aviation, LLC was flying into Centennial Airport (APA) in Denver, CO, with his company’s Falcon 50 aircraft. The Honeywell TFE731 engines were scheduled for major overhaul and a team of Duncan Aviation Engine Rapid Response (RRT) Technicians were waiting for him to land to get started on the triple R&R. The event required a tight turn-time due to the approaching holiday and an international trip scheduled to leave on that Thursday. The aircraft was already several hours behind schedule.
When Mark landed, he expected to be met with grumblings and frustration. But what he got was a team of men who shook his hand, introduced themselves, and went to work.
“They swarmed the aircraft immediately and got down to business,” said Mark. This was at 7 pm, a time when most have already put in a full day at work and are headed home. “I have witnessed several times when the 6 o’clock bell sounds signally quitting time the teams drop everything and leave. Not his team. They didn’t hesitate and went straight to work. They stayed late to get it done and always with a great attitude.”
Mark left and went to dinner with the team still hard at work. When he returned at 9 pm, they had two of the three engines off. Within 36 hours, the aircraft was returned to service and ready to fly. Mark was very impressed with the amount of work done in a short period of time with such professionalism. And what made this even more impressive to Mark was that this Duncan Aviation RRT team had not worked together before, but performed as if they had been together for years. They knew what needed to be done, who was responsible for what, and was in constant communication with each other to keep things moving forward.
Only Brian Weathers and Eric Hanson were local from the APA shop. Aaron Hutton and Taurean Midgett work out of the Duncan Aviation RRT shops in Northeast area, and Kevin Watrus was brought in from Seattle.
Tyler Spurling, Engine Line Team Leader from Lincoln, Nebraska.
This second team included Tyler Spurling, Rustin McCullough and Warren Wiatrek all from Lincoln, NE. Joining them was Kris Werth out of the Chicago RRT shop.
According to Mark both teams were very customer focused. “I know how difficult it is to find such great talent. They weren’t there to just do a job. They were there to help. And I appreciate that.”
To meet the teams who worked on this project, read the rest of the story in the Spring 2017 Duncan Debrief.