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The Duncan Download Blog: Business Aviation Advice & Observations

Diane Heiserman

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Duncan Aviation Releases December Duncan Intelligence

Posted by Diane Heiserman on Fri, Dec 15, 2017 @ 10:49 AM

Do you know how to close the outside baggage door on your Falcon 900 without having to turn on any generator or battery switches? Or have you heard we expanded our Honeywell Primus II Capabilities? No? Then you haven't read the December issue of the Duncan Intelligence.

December Duncan Intelligence


Falcon 900: Closing the Baggage Door
Want to know how to close the outside baggage door on your Falcon 900 without having to turn on any generator or battery switches in the cockpit?


Citation Sovereign Inspection Safety
Citation Sovereign has many items that come due at high hours/cycles. We have performed work on items that the rest of the fleet has yet to realize will be required.


CASP Elite And ADS-B
There are many advantages offered with the CASP Elite aftermarket warranty program that specifically target ADS-B upgrades.


Cessna CIL-21-03: Water Separator Corrosion Repair
Duncan Aviation has the proper tooling to provide Cessna operators a more cost-effective option with a reasonable turntime on Cessna CIL-21-03.


Duncan Aviation Adds To Honeywell Primus II Capabilities
We've added repair and overhaul capabilities for the primary interface used to control the Primus II radio system in the Primus 1000 and Primus 2000 flight decks.  

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Scott Kruce Joins Duncan Aviation’s Avionics Install Sales Team
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Duncan Aviation Parts & Rotables Sales Open 24/7/365
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The Duncan Intelligence is a free, technical newsletter for business aircraft owners and operators. Written in-house by Duncan Aviation's technical representatives, each edition includes technical tips and advice on topics and trends in business aviation. It is a free, monthly e-mail subscription for aviation enthusiasts around the world.

Duncan Intelligence Subscribe Now

Tags: Cessna, Parts & Accessories, ADS-B, Announcements, Falcon

It's A Wrap! NBAA-BACE 2017

Posted by Diane Heiserman on Tue, Oct 17, 2017 @ 09:00 AM

Last week more than 1,100 exhibitors and attendees from all 50 United States and dozens countries walked the floors of the 2017 NBAA-BACE in Las Vegas, Nevada. Hundreds of them, aviation professionals, operators, enthusiasts, and students alike, came to the Duncan Aviation booth.

Here's a pictorial recap of our time at 2017 NBAA.

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  Big Announcements Were Made!

Duncan Aviation Named North American Winner of Bombardier Authorized Service Facility Excellence Awards 

Bombardier Award at NBAA

Keith Hickman, Manager, Authorized Service Facilities, Bombardier Business Aircraft, presented the award to Robert Duncan, Chairman Emeritus, and Aaron Hilkemann, President and CEO, Duncan Aviation during a ceremony at NBAA-BACE.

 

 

 

 

Duncan Aviation and GE Aviation Collaborate to Provide ADS-B Benefits to GE’s OnPoint Customers

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Nate Klenke, Duncan Aviation Sales Manager; Elizabeth Bevacqua, GE Services Marketing, Business & General Aviation; Chad Harris, GE Aftermarket Services & Customer Support Leader, Buseinss and General Aviation; Mark Francetic, Duncan Aviation Regional Avionics Sales Manager; Mike Minchow, Duncan Aviation Vice President of Sales.

 

 

We Participated In Panel Discussions

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 Robert & Todd Duncan Joined Us At NBAA

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Some Of Our Work Was On Display At Static

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(Photo courtesy of Gogo Business Aviation)

Gogo Demonstrates Avance L5 Advantage

We Talked With Customer

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A Lot Of Customers

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We Got Down To Business

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We had fun. Hope you did too. See you next year.

 

Tags: Conventions & Exhibitions, Announcements, NBAA

Duncan Aviation Reveals Citation CJ3 Interior & Paint Package Options

Posted by Diane Heiserman on Thu, Oct 12, 2017 @ 09:00 AM

The Duncan Aviation in-house professional design team has created five designs specifically for the Citation CJ3 aircraft. The five designs pair light and airy colors that make the cabin appear more spacious and open with darker, complementary colors for the carpeting and lower sidewalls. The beautiful yet neutral hues pull together rich textures, maintenance-friendly materials and subtle patterns that will appeal to most operators and passengers.

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“The lighter colors in the upper fuselage help expand the feel of the cabin and transition to a darker base,” explains Rachael Weverka, the Duncan Aviation designer who created the collections. “The patterns add interest and variance to the design without being overwhelming.”

Two of the collections are very neutral and the remaining three options work in more gray, taupe and cream, respectively.

CJ3 Interior & Paint  Package Options

Interior options 5.jpgOperators can combine the interior refurbishments with a Rockwell Collins Pro Line Fusion flight deck upgrade and have their aircraft back in service with the best turntimes in the industry.

 “With the CJ3 Fusion flight deck upgrade installations, we anticipate that operators will want to look at refurbishment options,” says Suzanne Hawes, Duncan Aviation Completions Sales Rep. “Since turntime is always important, we want to ensure efficiency with interior materials. The materials in these packages will be in stock and ready to go.”

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In addition to the interior collections, Rachael also designed six fresh paint schemes for the CJ3, consisting of five original, Duncan Aviation-exclusive designs.

To see these collections and three-dimensional drawings of how these interiors will look, visit www.DuncanAviation.aero/cj3interiors.

Tags: Interior Refurbishment, Aircraft Paint, citation

Who's Looking at Your Legs!

Posted by Diane Heiserman on Thu, Jul 27, 2017 @ 11:45 AM

Aircraft landing gear overhaul is often viewed as a behind-the-scenes inspection and scheduled alongside, but taking a backseat to, a major airframe inspection. However, it can have a huge impact on the entire project's schedule if the landing gear restoration runs into major squawks. Because an aircraft can't go anywhere without its legs.

XOJET is a leader in private jet travel that is personal, flexible, and on-demand. Headquartered in Brisbane, California, the company operates a fleet that includes Bombardier Challenger 300 and Cessna Citation X aircraft. Although XOJET has only been in business since 2006, this modern alternative to fractional ownership is definitely in demand.

According to Carlos Partida, Senior Maintenance Planner at XOJET, the company’s fleet flies 40% more flight hours per aircraft per year than their closest Part 135 competitor. "Our fleet is smaller by comparison to our competitors," says Carlos. "Making sure the aircraft are available as much as possible is one of my top priorities." Needless to say, that makes downtime very important. And if you ask Carlos, no one manages downtime better than Duncan Aviation.

Work Completed Quickly

Since 2014, Carlos has been sending all of XOJET’s Citation X oleo sets to Duncan Aviation for inspection. They are nearly always returned to service and headed back to XOJET within a week. Prior to using Duncan Aviation, Carlos was used to waiting months. "It takes Duncan Aviation a week, including shipping, to do something that previously took two months for completion."

Of course, Citation X oleos are not the only gear Duncan Aviation services for XOJET. Our Accessory shop regularly has a complete set of the fleet’s Challenger 300 gear in the shop for 96-month inspections.

Switching to Duncan Aviation was not only a time saver, Carlos says. It has had a positive impact on XOJET’s bottom line. "When our aircraft are not flying, they are not producing revenue." 

Work Completed Well

Carlos also expresses his appreciation for the level of customer service he has received from everyone at Duncan Aviation. "They always deliver the highest in quality work at the best possible downtime savings, served up with a level of customer service that is first rate. Everyone on the Duncan Aviation team is so willing to accommodate all of my requirements. I can’t speak highly enough about the customer service," he says.

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Chris Fields

Chris Fields is a Duncan Aviation Master Technician working on the landing gear team since 2008. He knows a thing or two about landing gear and he knows a lot about the Challenger 300 and Citation X gear that come off of XOJET aircraft.

When XOJET sends their gear sets to Duncan Aviation, Chris often takes the lead, especially when it comes to the Citation X main gear oleo doc inspections.

"XOJET takes great care of their gear. They schedule inspections on time and everything is well-documented," says Chris. "We see several sets of oleos every year and typically will have them completed and returned within four days."


This story was recently published in the Spring 2017 Duncan Debrief magazine. Follow the link below to find more stories like this or subscribe to receive your own copy. 

READ NOW Spring 2017 Duncan Debrief Magazine

Tags: Cessna, Parts & Accessories, Landing Gear, Challenger

Would You Trade Places With Customers To Receive Your Customer Service?

Posted by Diane Heiserman on Tue, Jul 11, 2017 @ 09:00 AM

Be Kind. The person you help today may turn out to be the person you need tomorrow.

In 1997, Susan Masek was calling on aircraft parts brokers to locate parts in support of Duncan Aviation’s in-house aircraft maintenance customers. Every day she picked up her phone and attempted to locate the units on her list.

While searching, Susan often called the same brokers again and again. Over time, she learned who she could rely on to find what she needed. Susan’s first phone call was always to Meredith Daoud, who, at the time, worked for an aircraft parts broker in California.

"I knew Meredith had hundreds of customers, OEMs, FBOs, other MROs, and aircraft management companies. But when I called her, I always felt like I was the only one she was helping that day," says Susan. "She was the best at customer service and nearly always delivered what I needed."

Making Changes

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 In 2005, Meredith and her husband Jerry stepped out on faith, moving to McKinney, Texas, and starting their own parts brokerage business—Trinity Aviation.

And because Susan wasn’t the only customer who thought Meredith was exceptional at her job, when Trinity opened for business, many of Meredith’s former customers became Trinity customers. "I work hard to build relationships," says Meredith. "I want to get to know clients beyond the transaction. People appreciate that and respond."

At about the same time, Susan was in the middle of her own transition at Duncan Aviation, leaving the maintenance side and joining Duncan Aviation’s Parts & Rotables Sales team. Instead of purchasing parts, it was now her responsibility to locate and sell aircraft parts, instruments, and components. Guess who called?

Meredith knew from the beginning that she would be relying heavily on Duncan Aviation to help her fulfill the needs of Trinity Aviation’s customers. On one of her first calls to Duncan Aviation, by chance, she was connected to a new Parts Sales Rep, and an old friend.

Thirteen years later, the relationship between Trinity Aviation and Duncan Aviation is a strong one, connected by a professional friendship between Meredith and Susan.

Susan Masek

"When we think of Duncan Aviation, we think of Susan. For us, she is Duncan Aviation."
–Meredith Daoud, Trinity Aviation

When Meredith Daoud has a customer in search of aircraft parts, her first phone call is to Susan Masek. "She is extremely knowledgeable," Meredith says. "I trust all the information she provides and if she doesn’t have the answers right away, she’ll research it and call us back. Her customer service is first-rate."


This story was recently published in the Spring 2017 Duncan Debrief magazine. Follow the link below to find more stories like this or subscribe to receive your own copy. 

READ NOW Spring 2017 Duncan Debrief Magazine

Tags: Aircraft Parts, Customer Service

When Ingenuity And Know-How Saves Real Time and Money

Posted by Diane Heiserman on Thu, Jun 08, 2017 @ 10:34 AM

IMG_7238 (Small).jpgThere are 1,500 plank screws in the wings of a Falcon 900 aircraft, and 2,100 in the wings of a Falcon 7X. Every time a plank needs to be removed for inspection, all screws must come out, get cleaned, and replaced in their original positions. The whole process is labor-intensive and used to take more than 40 labor hours to complete. But no longer…

During a time they would much rather forget, the Duncan Aviation Fuel Team spent hours preparing for the removal of every Falcon wing plank by manually creating cardboard cutouts that matched the unique screw patterns of each section. One by one the screws were removed from underneath the wing and placed in the corresponding hole of the cardboard. This individual attention continued as hand tools were used to remove the sealant one screw at a time.

It is very important to keep the screws in order so they are put back in the exact position they were removed from. If they are not, the nutplates on the inside of wing can be damaged. If this happens, the wing plank has to come off again to repair it.

Each time an aircraft needed a plank removed, a new set of cardboard sections were prepared.

The process worked, but not without some headaches and mishaps. The cardboard planks were often jostled or bumped causing the screws to spill, resulting in more time spent consulting airframe manuals and sorting them out.

Born out of the frustration of doing the same activity over and over again for hours at a time, a set of aluminum screw boards was fabricated for each Falcon aircraft model, eliminating hours of prep time.

The largest reduction of labor hours was realized during the cleaning phase. After much discussion, research and testing, a stainless steel tank was purchased to submerge the boards in solvent. After soaking for a couple of nights and being rinsed with water, the screws come out looking like new.

The boards and soaking tank took what was once a 40+ labor hour job down to three hours. Now, operators down for fuel leaks or a fuel tank inspection can potentially be back in the air in a matter of days.

The Primary Driving Force Of New Inventions Is Need.

Duncan Aviation technicians are some of the most forward-thinking aviation professionals. Their desire to make their work environment safer, time more efficient, and provide a better service has produced tooling, fixtures and maintenance procedures that have fulfilled some very real needs.

Read more examples of how this innovation affects work for Duncan Aviation customers and team members in the Spring 2017 Duncan Debrief

READ NOW Spring 2017 Duncan Debrief Magazine

Tags: Airframe Maintenance

Two Teams. Two Locations. Same Duncan Aviation Experience

Posted by Diane Heiserman on Thu, May 18, 2017 @ 01:00 PM

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Denver? Chicago? Lincoln? It doesn't matter where you go. You're going to get the same great service. 

It was the Sunday night before Thanksgiving; Mark Tucker, Director of Aviation and Chief Pilot for WC Aviation, LLC was flying into Centennial Airport (APA) in Denver, CO, with his company’s Falcon 50 aircraft. The Honeywell TFE731 engines were scheduled for major overhaul and a team of Duncan Aviation Engine Rapid Response (RRT) Technicians were waiting for him to land to get started on the triple R&R. The event required a tight turn-time due to the approaching holiday and an international trip scheduled to leave on that Thursday. The aircraft was already several hours behind schedule.

When Mark landed, he expected to be met with grumblings and frustration. But what he got was a team of men who shook his hand, introduced themselves, and went to work.

“They swarmed the aircraft immediately and got down to business,” said Mark. This was at 7 pm, a time when most have already put in a full day at work and are headed home. “I have witnessed several times when the 6 o’clock bell sounds signally quitting time the teams drop everything and leave. Not his team. They didn’t hesitate and went straight to work. They stayed late to get it done and always with a great attitude.”

Mark left and went to dinner with the team still hard at work. When he returned at 9 pm, they had two of the three engines off. Within 36 hours, the aircraft was returned to service and ready to fly. Mark was very impressed with the amount of work done in a short period of time with such professionalism. And what made this even more impressive to Mark was that this Duncan Aviation RRT team had not worked together before, but performed as if they had been together for years. They knew what needed to be done, who was responsible for what, and was in constant communication with each other to keep things moving forward.

Only Brian Weathers and Eric Hanson were local from the APA shop. Aaron Hutton and Taurean Midgett work out of the Duncan Aviation RRT shops in Northeast area, and Kevin Watrus was brought in from Seattle.

Tyler Spurling

Tyler Spurling, Engine Line Team Leader from Lincoln, Nebraska.

After the engine overhaul was complete the post-CZI R&R was performed in Alton, IL, by another Duncan Aviation Engine RRT team. Mark witnessed the same great Duncan Aviation work ethic. “Another great group of guys,” said Mark. “It may have been a completely different team, but it was the same level of professionalism and Duncan Aviation service.”

This second team included Tyler Spurling, Rustin McCullough and Warren Wiatrek all from Lincoln, NE. Joining them was Kris Werth out of the Chicago RRT shop.

According to Mark both teams were very customer focused. “I know how difficult it is to find such great talent. They weren’t there to just do a job. They were there to help. And I appreciate that.”

To meet the teams who worked on this project, read the rest of the story in the Spring 2017 Duncan Debrief

READ NOW Spring 2017 Duncan Debrief Magazine

Tags: Customer Testimony, Engine Maintenance

A Little Perspective on the Business Aircraft Purchase Agreement

Posted by Diane Heiserman on Tue, Feb 14, 2017 @ 09:00 AM

Contributed by Doug Kvassay, Aircraft Sales Representative

An aircraft purchase agreement provides the roadmap, defining processes and deadlines, through to the point of closing.

An aircraft purchase agreement provides the roadmap, defining processes and deadlines, through to the point of closing.

A couple of years ago, one of the larger banks in the business aviation industry called asking for my immediate assistance in locating the purchase agreement for an aircraft that we bought for a client a few years prior. The bank was undergoing an audit and had no record of it. Although I located the file on the transaction, it did not contain a purchase agreement. This transaction was for the acquisition of an aircraft that, at the time, was worth close to $20 million for a well-known individual. It didn't take long to remember the details of the events surrounding the deal.

There Was No Aircraft Purchase Agreement

The aviation attorney for our client negotiated with the bank (the aircraft owner) until the bank called and said they had had enough. We were told we had to close on the acquisition the following day or lose the aircraft. We wired funds, received an FAA Bill of Sale (BOS) from the bank and took delivery of the aircraft.

When I started in this business the process to buy a business aircraft was simple. You flew out to look at it, reviewed the records, did a quick test flight around the patch, handed the owner a cashier’s check, received a FAA BOS in return and flew home with the aircraft, all in the same day. No purchase agreements. No pre-purchase inspections. No escrows. Today, it is not uncommon to have two outside aviation attorneys spend the better part of two or more weeks negotiating a purchase agreement, usually at considerable expense to their clients.

Purpose of Aircraft Purchase Agreements

An aircraft purchase agreement provides the road map, defining processes and deadlines, through to the point of closing. However, in almost all cases, the purchase agreement is filed away once executed and never referred to again during the transaction. Even if a point of contention arises prior to closing, the buyer and seller usually work it out together without legal action, as the cost of litigating a dispute is never an economical option.

What many fail to realize is that an aircraft purchase agreement governs and spells out what both the buyer and seller are responsible for prior to closing. Typically, the only contractual promise in the purchase agreement that survives closing is the warranty of title, which is included on the standard one page FAA BOS. In the scenario above, since time was of the essence, we verbally agreed to move along with the deposit and pre-purchase inspection and were finished before we had a contract, at which point it didn't really matter. All we were receiving was warranty of title. And if you ever bought an aircraft from a bank, you know that warranty is limited to anything they specifically had to do with the aircraft.

Necessary Legal Advice

If you have special tax requirements or require setting up of an entity to hold the aircraft, legal advice from an aviation tax attorney can be indispensable. However, for a business aircraft transaction, where a straightforward purchase and sales agreement is sufficient, a competent broker working with your in-house or regular corporate attorney is a much more economical alternative to hiring a specialized aviation attorney.

Know the Details Before You Sign

Whether you are buying or selling a business aircraft, the Aircraft Purchase Agreement is a very important document to the transaction. Because it incorporates all terms and conditions of the sale, it is vital that you take the time know all the details of the contract before you sign.

Buying and selling an aircraft can be a stressful experience. You can lessen the stress by having a thorough understanding of the Aircraft Purchase Agreement.

Duncan Aviation’s Aircraft Sales & Acquisitions has been assisting operators buy and sell aircraft since 1991. Backed by in-house legal counsel, flight operations staff and over 2,000 airframe, engine and avionics technical representatives located around the world, gives Duncan Aviation first-hand access to, and knowledge of, the aircraft marketplace unmatched by any other broker or acquisition organization.

Visit www.DuncanAviation.aero/aircraftsales/listings.php for the latest aircraft for sale.

Doug Kvassay is a part of a team of four Aircraft Sales Representatives. He specializes in advanced aircraft aftermarket analysis and managing complex transactions. His aviation career began in 1980.

Tags: Aircraft Sales

Be Aware of Naked Brokerage Transactions with Business Aircraft

Posted by Diane Heiserman on Tue, Feb 07, 2017 @ 09:00 AM

Contributed by Doug Kvassay, Aircraft Sales Representative

Naked Broker

The primary focus of a Naked Broker is to maximize their personal income, not minimize the cost or risk to the buyer.

I first heard the term "Naked Brokerage" from a colleague who used it to describe an aircraft brokerage deal where the broker did not have a written agreement with either the buyer or seller of a business aircraft. Because, the broker has no protection or guarantee of payment from either side, they essentially are "naked."

Increased Aircraft Sale Price

In a Naked Brokerage situation, a business aircraft buyer is typically talking to many brokers offering different aircraft, some of which are represented by a second broker, who has the actual agreement to represent the seller. During the course of the transaction, the broker will contract with the seller of the business aircraft while at the same time write a duplicate contract between themselves and the buyer, increasing only the sales price. Surprisingly, many aircraft transactions are done this way due to ignorance or indifference on behalf of the aircraft buyer.

No Incentive to Represent Buyer Interests

Brokers in a Naked Brokerage transaction are not guaranteed to receive payment for their efforts. During every transaction they look out for their own interests and seek to maximize their profit; oftentimes collecting fees many times greater than paid under an acquisition agreement. In the Naked Brokerage arrangement, the interests of the broker in the middle are not aligned with the interests of the buyer. Their primary focus is to maximize their income, not minimize the cost or risk to the buyer.

Seek Out Predetermined Brokerage Fees

More and more aviation attorneys are refusing to consult on purchases set up as a Naked Brokerage transaction. They want to receive the warranty of title and any other representations, directly from the actual owner, not from a broker in the middle of the transaction.

Most business aviation brokers offer an acquisition service, where the fee is predetermined and the acquisition agreement clearly states that the broker is solely looking out for the interest of the buyer. This benefits both the buyer and the broker. The broker will receive the predetermined fee and the buyer will get 100% of the broker’s effort in the acquisition transaction.

The Bottom Line

Always take a second look at the Letter of Intent and make sure you understand exactly who you are buying the aircraft from.

Duncan Aviation offers business aircraft acquisition services where the fee is predetermined and the agreement clearly states we are working for the buyer. Our interests are to secure the aircraft that best fits their needs at a greatest value. View the latest aircraft for sale by Duncan Aviation’s Aircraft Sales & Acquisition.  

Doug Kvassay is a part of a team of four Aircraft Sales Representatives. He specializes in advanced aircraft aftermarket analysis and managing complex transactions. His aviation career began in 1980.

Tags: Aircraft Sales

Robert Duncan Reflects On 60 Years of Success & Innovation

Posted by Diane Heiserman on Thu, Jan 05, 2017 @ 12:10 PM


DonaldD_phone_SM.gifThe bedrock at the foundation of Duncan Aviation’s success was formed by the values of its founder, Donald Duncan. “…taking care of the customers, taking care of each other, telling the truth". So many talk about it, so few are able to consistently maintain it.

Values & Innovation

Duncan Aviation’s Core Values were established in 1996. They are proudly displayed at all of our locations and reviewed at every new employee orientation. Since they were first identified and written down, Duncan Aviation has more than tripled in size. However, the core values still match the company’s culture. They ring true to all team members and remind us daily about what is important.

Near the top of the list of Core Values is ‘lead through action and innovation’. These are not just words on a poster to be read and forgotten, it is a belief taken very seriously. Duncan Aviation team members have always been given the latitude to explore ways that can improve the customer experience without compromising integrity or safety. It is this eye towards innovation that has been vital to our providing improved services and, ultimately, more value to our customers.

Watch this video of Robert and Todd Duncan reflecting on 60 year of success and innovation at Duncan Aviation. 

 

 

As we look back on our 60th year in business aviation, we are reminded that it is our Core Values and innovative spirit that is the foundation of the culture and the cornerstone of Duncan Aviation’s continued success.

Thank you for helping us celebrate 60 years. We are proud of our family ownership and history of excellence, innovation and responsiveness. We are also truly grateful to have had the opportunity to work with you.

Here’s to 60 more!

Tags: Announcements, 60th Anniversary

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