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The Duncan Download Blog: Business Aviation Advice & Observations

Lori Johnson

Recent Posts

myDuncan: The Vital Communication Tool Every Maintenance Event Needs

Posted by Lori Johnson on Tue, Jul 18, 2017 @ 09:00 AM

A little more than 10 years ago, a team of Duncan Aviation project managers and computer programmers had a vision for a communication tool that would help them provide even better customer service and more efficient approvals and keep everyone involved in a complicated multi-shop aircraft project up-to-date. The result, which launched in September 2006, was myDuncan, a web-based portal that allows customers greater access and better control of their projects from anywhere in the world.

myDuncan has been a phenomenal success. It is available to all Duncan Aviation customers with aircraft onsite for airframe, avionics, and engine projects. They can also manage send-in repairs with Component Status Tracking. Nearly all customers transform their computers and mobile devices into “virtual offices” to manage their aircraft projects whether they stay with their aircraft or not. And many travel back to their home bases.

Of the 2,343 aircraft projects delivered in 2016, more than half were managed off-site, allowing the aircraft representatives to stay current on project status, item approvals, and budget while keeping up on things at work and at home.


 Read what Duncan Aviation customers are saying about the benefits myDuncan in the Spring 2017 Duncan Debrief magazine.

READ NOW Spring 2017 Duncan Debrief Magazine

 

 

Tags: Airframe Maintenance, Videos

Duncan Aviation and Rockwell Collins Show Off CJ3 Fusion Flight Deck Upgrade at NBAA

Posted by Lori Johnson on Tue, Nov 01, 2016 @ 08:47 AM

At last year’s NBAA Show, Duncan Aviation and Rockwell Collins announced that they would be collaborating on the CJ3 Fusion Flight Deck upgrade. At this year’s NBAA, the launch aircraft was flown to Orlando to display the future of CJ3 flight. Monday evening, the companies hosted a reception at the Orlando Executive Airport for CJ3 operators who have committed to or are considering the upgrade.

IMG_20161031_172437934_HDR.jpgThe new flight deck provides operators with an ADS-B mandate solution while enhancing their ownership and flying experience. The Pro Line Fusion upgrade replaces the factory-installed portrait displays with larger 14.1-inch landscape touchscreen primary flight displays. The new system includes intuitive, touch-interactive maps, and easy-to-use icons, giving the pilot the ability to control items on the screen through touch.  Also, it eliminates the need for Flight Management System (FMS) control display units originally installed in the pedestal.

According to the test pilots, who were available to answer questions Monday evening, the aircraft is a joy to fly. 

The Pro Line Fusion flight deck upgrade has been met with much enthusiasm from CJ3 operators and the early adopters who have committed to the technology and will soon be scheduling their upgrades.

“The collaboration, effort and professionalism shown between the Rockwell Collins and Duncan Aviation teams have been impressive and are the reasons the program has successfully reached this point,” says Steve Gade, Duncan Aviation’s Vice President of Business Development, Aircraft Sales and Marketing. “Certification will be complete in a few months and we are excited to begin transforming the CJ3 fleet with this exceptional avionics option.”

To learn more about the upgrade, visit www.DuncanAviation.aero/cj3prolinefusion

To see interior and paint options for the CJ3, visit www.DuncanAviation.Aero/cj3prolinefusioninteriors

 

Tags: Avionics Installation, NBAA

Aircraft Operators in Mexico Want Reliable Parts & Rotables Services

Posted by Lori Johnson on Tue, Mar 15, 2016 @ 09:00 AM


“Duncan Aviation has excellent aircraft parts availability, good prices and great service. We regularly use their parts and rotables services because their quality is awesome.” –Francisco Carrillo Peralta, Purchase Agent for ALE Service Center in Mexico.

With more than 15 years of experience as a maintenance and repair organization working in the Mexican market, ALE Service Center has three locations in Mexico and provides service for about 100 clients who operate Hawker-Beechcraft, Agusta, HondaJet and Bombardier aircraft.

“I can trust what Duncan Aviation tells me,” Francisco says. “If they say they have a part available, they do. And their ship times are accurate and fast.” No other aviation parts company can compete when it comes to customer value.

Chris Gress, Duncan Aviation Parts and Rotables Sales manager says it comes as no surprise when customers like Francisco keep coming back. “Duncan Aviation’s reputation in providing quality aircraft parts is widely known throughout the aviation industry. Our repair capabilities are top-quality and our prices are always a fair value. Anyone who has ever purchased an aircraft part that is tagged with a Duncan Aviation 8130 knows that they are getting a part that will be reliable with no warranty or failure issues.” 

la_foto_7.jpgChris will be at AeroExpo at the Toluca International Airport March 16-18. Stop by booth #20 to talk with him and other Duncan Aviation representatives.

Duncan Aviation’s international parts sales experience includes parts and rotables with completed and accurate 8130 paperwork, the management of repairs and overhauls sent to the U.S. to be serviced both by Duncan Aviation and other FAA approved U.S. Repair Stations; the consolidation of return shipments of freshly serviced components back to countries all over the world; and the safe shipment of hazardous material from the U.S. to countries around the world while meeting all regulatory compliance.

Just call +1 402.475.4125 to get instant service, 24/7/365, including holidays, nights and weekends. Or visit Duncan Aviation’s There’s no need to make dozens of calls and scour the internet looking for a part or service. Duncan Aviation has the component solutions you require and will quickly fulfill those needs.

To see more, check out our Parts Search at www.DuncanAviation.aero/parts. You can also download our mobile parts app to search from your phone. Just visit www.DuncanAviation.aero/apps.

Tags: Parts & Accessories, Aircraft Parts

Duncan Aviation Team Members Honored with the Charles Taylor Award

Posted by Lori Johnson on Tue, Feb 09, 2016 @ 09:03 AM

Charles_Taylor.jpgThe Charles Taylor  Master Mechanic Award is named in honor of Charles Taylor, the first aviation mechanic in powered flight. Taylor served as the Wright brothers' mechanic and is credited with designing and building the engine for their first successful aircraft. The award recognizes the lifetime accomplishments of senior mechanics.

Joe Huffman, Sr., an FAA Certification Engineer  with Duncan Aviation, and Bernard Michael, a former long-time technician with Duncan Aviation, were recently honored as recipients of the Charles Taylor Master Mechanic Award.

The Nebraska Aviation Mechanics Seminar committee and the Federal Aviation Administration presented them with the awards at a banquet on the evening of January 29 in Kearney. The presentation was conducted in conjunction with the annual evening banquet at the Nebraska Aviation Mechanics and IA Renewal Seminar.

Award recipients are required to have worked for a period of 50 years in an aviation maintenance career and must have been an FAA-certificated mechanic or repairman working on N-registered aircraft maintained under the Federal aviation regulations for a minimum of 30 of the 50 years required. 

Joe Huffman, Sr., has been employed in aviation for 50 years, 48 of those years being dedicated to serving at Duncan Aviation. He was initially hired at Duncan Aviation as a mechanic. Joe first became a pilot just after graduating from Lincoln High School in 1961. After graduation, he worked for Wallace Tiller in Bellevue as a landscaper until 1963. From there, he went on to his first aviation job in 1963, working at South Omaha airport in Omaha, Nebraska. He resided there until 1965, when he moved to Denison, Iowa, and worked as a mechanic, instructor and charter pilot until 1967. He moved back to Lincoln in 1967 to work at Duncan Aviation and has remained there since.  

“As a longtime Duncan Aviation team member myself, I have known Joe for years. I looked up to him and was mentored by him when I first started with Duncan Aviation,” says Darwin Godemann, Master Mechanic for Duncan Aviation and Lead Program Coordinator for The Nebraska Aviation Maintenance and IA Seminar Committee of The Nebraska Aviation Council.

2016 Charles Taylor Master Mechanic Recipients2016 Charles Taylor Master Mechanic Recipients:
Joe Huffman, Sr., Bernard Michael, George Czarnecki

During World War II, Bernard Michael developed a love of aviation from watching B-17s rumble over his father’s farm as they made their way from the Boeing factory toward the European Theater. When Bernard came of age, he served his country by joining the Air Force; he spent most of his military duty working Counter Intelligence in the Philippines. After leaving the military, he attended Spartan College of Aeronautics and Technology, where he graduated with an Airframe/Powerplant license and a commercial pilot certificate.

In January 1966, Michael started his 50-year aircraft maintenance career with Douglas Aircraft Co. in Tulsa, Okla. Moving around the Midwest, Bernard repaired flight controls for Douglas Aircraft Co. in Oklahoma, performed IA inspections in Iowa, agricultural spraying in Kansas, and was a jet airframe shop supervisor for Duncan Aviation in Nebraska. Receiving the FAA’s Central Region Certificate of Recognition for Outstanding Accident Prevention was one of the highlights of his aviation career.

Retired now, Michael continues to perform aircraft maintenance for friends at the Lincoln Airport and enjoys assisting with local air shows.

“When I first started at Duncan Aviation and began working in the Jet Shop, Bernard was my supervisor  and was like a father figure to me,” Godemann says. “Bernard would not only provide guidance, he would encourage me to use my training and best judgment when tackling complex maintenance tasks. His encouragement and confidence in my abilities in those days still serves me to this day.”  

A third aviation technician, George Czarnecki of Central Cylinder Service in Omaha, was also presented with the Charles Taylor Master Mechanic Award at the banquet.

Tags: Announcements

Duncan Aviation Line Services: Decades of Quick Turn Service—And More

Posted by Lori Johnson on Tue, Jan 19, 2016 @ 08:00 AM

Duncan Aviation began providing aircraft fuel services in 1963, when the company opened a state-of-the-art facility at the then-new general aviation side of the Lincoln Municipal Airport in Nebraska. Aircraft at the time couldn’t make coast-to-coast trips without stopping to refuel and customers expressed to Duncan Aviation team members that they wanted fast service that would allow them to get back in the air quickly. Duncan Aviation soon became well-known for the Duncan Quick Turn, which promised a fuel stop in 10 minutes or less.

bob_mccammon.jpgBob McCammon, now an Aircraft Sales Representative, has been with Duncan Aviation since 1968. He spent several years in the early 1970s as the Line Service Manager. He remembers the early Duncan Quick Turns well.

“We had 10 to 20, sometimes as many as 30 aircraft a day visiting Duncan Aviation for Quick Turn fuel,” Bob says. The company offered pilots unique ways to better meet their fuel service. A Falcon pit was constructed that gave Falcon 20 pilots a lower point for their nose gear, tipping the fuel tanks and allowing the aircraft to take on more fuel. And the company would have three fuel trucks available with two hoses each to more quickly service the six-tank Jetstar, he says. “We also provided maintenance help and troubleshooting if the operator had any issues. This really helped expose future customers to our small FBO in the Great Plains.”

Line-Photos_004.jpg

Duncan Aviation still offers Quick Turn fuel service at all of its main FBO locations (Battle Creek, Michigan; Kalamazoo, Michigan; and Lincoln) along with many other amenities and access to nose-to-tail support services. Our line crews are known for quick and convenient line service and our front desk personnel are known for hospitality. Repeat customers are greeted by name and new visitors are welcomed and shown the services they can expect: office space, conference rooms, pilot lounges, advanced weather planning, and café service, to name just a few. See a full list of FBO amenities here.

If you are attending the NBAA Schedulers and Dispatchers show January 19-22 in Tampa, Florida, this week, stop by Booth #1219 to talk with our Line Service team members to hear about how we have met needed FBO Services for customers for decades.


2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics.  

Tags: 60th Anniversary, FBO Services

Duncan Aviation: Being The Voice of Clarity in an Acronym-Happy Industry

Posted by Lori Johnson on Tue, Dec 29, 2015 @ 08:00 AM

The business aviation industry is highly technical, highly regulated, extremely dynamic and full of acronyms. If you are like many in the industry you don’t have the luxury of time or resources to do proper research and fact-finding on the most important issues facing your flight operations.

That’s why we do it for you. It’s free of charge and yours for the taking.

Todd Duncan was recently asked why, in this highly competitive industry, the company gives away such robust technical resources to operators. Here is what he had to say.

“This is not a new concept by any means. Duncan Aviation has been educating customers for decades. Aviation is highly regulated and mandates can be confusing to those who don’t live and breathe them every day. Ultimately, our goal is to guide operators to make the most of their assets and be able to use them efficiently and effectively. The best way to do this is to ensure they are able to make informed decisions for their aircraft and their flight department. Doing so ensures that they will continue to operate their aircraft, and we will be able to continue providing them with meaningful and valued services. If operators really understand the work they need and want to have completed on their aircraft, they are able to make decisions that allow them to maximize their downtime and, in turn, make more efficient use of their asset.”

That’s why we do it. Now here’s how.

Straight Talk Books

Straigh_Talk_covers.jpgThe first Duncan Aviation Straight Talk book was written in the early 1990s by our avionics experts when the mandates for Traffic Alert & Collision Avoidance Systems (TCAS) in business aircraft were being discussed and implemented.

Since then many Straight Talk books have been published to address complicated avionics mandates and other industry initiatives, such as NextGen, FANS, ADS-B and RVSM. The same Duncan Aviation technical experts who author these informative books are available to operators by phone anytime they wish for clarification or more information.  

Download Straight Talk books here: http://www.duncanaviation.aero/resources/straight-talk/

Duncan Intelligence newsletters

DI-thumb.gifTwenty years ago, we started a quarterly technical newsletter with airframe-specific information that was faxed to operators. Our goal was to share technical tips and information that operators could use to better maintain and care for their aircraft.

Our goal has remained the same, but now the Duncan Intelligence is a monthly e-mail subscription for business aircraft operators around the world. All articles are written by our team of airframe-specific technical representatives.

Subscribe to the Duncan Intelligence here: http://www.duncanaviation.aero/intelligence/

Presentations and Seminars

In keeping with our goal of educating aircraft operators, we have held a variety of seminars and educational courses over the years, from two-day-long conferences at our facilities to hour-long presentations at major industry tradeshows and events.

In 2016, we will continue this tradition. Those events will include our popular ADS-B and NextGen seminars.

Check out all future Duncan Aviation events here: http://archive.da.aero/events/


2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

Tags: 60th Anniversary

Circa 1963: Duncan Aviation Opens and Consolidates in Lincoln, Nebraska

Posted by Lori Johnson on Tue, Dec 01, 2015 @ 10:00 AM

60SLINCOLNHANGAR_blog.gifIn the early 1960s, Donald Duncan was operating a Beechcraft distributorship in Omaha, Nebraska. Business airplanes at the time couldn’t fly nonstop from one coast to the other. Donald’s customers expressed the desire to have an executive lounge and meeting spaces available at a centrally located fuel stop.

In 1963, the city of Lincoln, Nebraska, was developing a new Municipal Airport for general aviation. Donald acted and built a first-class facility with a warm reception area, a plush executive lounge, a flight planning room, and catering services. In addition, the facility boasted hangar space for complete, certified aircraft maintenance and repair.

In 1965, Donald’s son, Robert Duncan, was fresh out of college and began working at Duncan Aviation. He flew charters, pumped fuel, swept floors and answered telephones. Duncan Aviation had only 15 employees and was just beginning its transformation from an aircraft sales organization to what would become its future: aircraft service and support.

DUNCAN-1963_blog.gif1967AUTHORIZEDLEAR_SM.gifDuncan Aviation was a distributor for both Beechcraft aircraft and Learjet aircraft. With Learjet manufacturing increasing and Beechcraft sales still growing, Duncan Aviation was beginning to get very busy servicing the aircraft it sold. The company sold its Omaha offices and consolidated at the hangar in Lincoln. 

They have been breaking ground in Lincoln, Nebraska, ever since

Donald’s reputation for fair deals and excellent customer service, which so impressed buyers of new aircraft, now impressed those who needed servicing of those same aircraft. Knowledgeable people in the industry began to talk about the small aviation company located in the central plains of the United States. And Duncan Aviation became the place to receive aircraft maintenance and excellent service.

Soon the company had 200 team members, then 300 and 400. But one thing remained consistent: a team philosophy that included listening to customers and acting to meet their needs.  

 


2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics.  

Tags: 60th Anniversary

Donald Duncan: Duncan Aviation Aircraft Sales

Posted by Lori Johnson on Tue, Nov 24, 2015 @ 10:00 AM

DonaldD_phone_SM.gifIowa farmer and automobile salesman Donald Duncan learned how to fly in the 1950s. As he gained aircraft experience and developed deep friendships with aviators, he heard business operators asking to utilize aircraft as business tools. In 1956, he acted, buying into the Omaha, Nebraska, Beechcraft dealership that would become Duncan Aviation.

In addition to selling aircraft, Donald used them extensively as he spent two years commuting daily from his home in Clarinda, Iowa, to Omaha. One day, while preparing for the commute, Donald’s aircraft experienced a technical issue and he became intimately familiar with the term AOG.

Harry Barr, now Duncan Aviation’s Senior Captain and its longest-employed team member at 58 years, came over to help Donald. During the course of conversation, Donald discovered that Harry’s radio needed work. Donald had the connections to get the radio fixed and Harry had an operational airplane that could get Donald to Omaha.

That summed up Donald’s business sense: when two parties can both benefit from a single collective act or exchange. And so it was with Donald’s business actions; both parties always benefitting.

In addition, Donald’s word was his bond; he never went back on a deal. Once Donald committed, the entire resources of Duncan Aviation were also committed to making the deal work for the customer and the company. And although Duncan Aviation drew up written contracts, when a deal was made over the phone or with a handshake, it, too, was considered solid.

“Donald could read a customer better than anybody I’ve ever known,” remembers  J. Robert Duncan, Chairman Emeritus of Duncan Aviation and son of Donald Duncan. “He demonstrated great care and concern for his customers, and he always seemed to understand what their needs were.”

In addition to his ability to listen to customers and act to meet their needs, Donald had a strong sense of  creativity, drive and integrity. And he planted those seeds within the early company culture at Duncan Aviation, where those values continue to provide the solid foundation on which Duncan Aviation’s reputation rests.

Largely through the efforts of Donald Duncan, an entire generation of businesses learned what kind of freedom and flexibility could be attained through owning a business aircraft.


2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics.  

Tags: 60th Anniversary

Every Service a Business Aircraft Operator Needs

Posted by Lori Johnson on Tue, Nov 17, 2015 @ 10:00 AM

In 1956, Duncan Aviation started as a three-person aircraft sales endeavor. It has since blossomed into a world-renowned aircraft support company with 2,200 team members who provide every service a business aircraft operator needs.

We thank our customers for being an integral part of our growth and innovation over the last six decades. You see, customer requests have been the essence of that growth. Clients came to us with requests for new services and ideas about how to better meet their needs. Our team members then collaborated and responded, adding capabilities, services, features and amenities.

Duncan Aviation’s comprehensive tip-to-tail service offerings exist because of specific customer requests made over the years, and the actions of Duncan Aviation team members to meet those requests. Our paint and interior completions, satellite avionics services, Rapid Response in-field engine services and accessory repair and overhaul all began with customer requests. So did myDuncan, our online project management and approval system, and our 24/7/365 parts support, where you can talk with a live parts expert anytime of the day or night.

As we celebrate some of the milestones of our history, we continue to keep an eye on the future. We look forward to continuing to collaborate with customers and together developing solutions and services that create an even better environment for the operation of business aircraft.

Just ask. We’ll act.  


Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics. 

Tags: 60th Anniversary

See Duncan Aviation’s 2,253 Team Members at NBAA 2015

Posted by Lori Johnson on Mon, Nov 16, 2015 @ 01:00 PM

IMG_20151116_100407609.jpg

Duncan Aviation believes strongly in developing business aviation by heavily investing in its people and facilities. So it should be no surprise that the company’s new booth (#N4910) for the 2015 National Business Aviation Association’s (NBAA) annual convention and exhibition Nov. 17-19 in Las Vegas will highlight every single one of the company’s 2,253 aviation experts.

The convention has long been an event where Duncan Aviation representatives catch up with longtime customers, vendors and business partners as well as begin developing relationships with new prospects. And every one of Duncan Aviation’s team members has developed great relationships, contacts and friendships with others throughout business aviation.

Realistically, of course, we cannot send everyone to the show. But we can make sure they are present in some form. That is why our booth once again highlights each and every team member’s photo scrolling through our booth display.

Stop by booth #N4910 and catch a glimpse of all of your Duncan Aviation contacts. While you’re at it, talk to the team members there who will be telling attendees how Duncan Aviation provides every support service a business aircraft operator needs today.

 

Tags: NBAA

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