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The Duncan Download Blog: Business Aviation Advice & Observations

Lori Johnson

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Circa 1963: Duncan Aviation Opens and Consolidates in Lincoln, Nebraska

Posted by Lori Johnson on Tue, Dec 01, 2015 @ 10:00 AM

60SLINCOLNHANGAR_blog.gifIn the early 1960s, Donald Duncan was operating a Beechcraft distributorship in Omaha, Nebraska. Business airplanes at the time couldn’t fly nonstop from one coast to the other. Donald’s customers expressed the desire to have an executive lounge and meeting spaces available at a centrally located fuel stop.

In 1963, the city of Lincoln, Nebraska, was developing a new Municipal Airport for general aviation. Donald acted and built a first-class facility with a warm reception area, a plush executive lounge, a flight planning room, and catering services. In addition, the facility boasted hangar space for complete, certified aircraft maintenance and repair.

In 1965, Donald’s son, Robert Duncan, was fresh out of college and began working at Duncan Aviation. He flew charters, pumped fuel, swept floors and answered telephones. Duncan Aviation had only 15 employees and was just beginning its transformation from an aircraft sales organization to what would become its future: aircraft service and support.

DUNCAN-1963_blog.gif1967AUTHORIZEDLEAR_SM.gifDuncan Aviation was a distributor for both Beechcraft aircraft and Learjet aircraft. With Learjet manufacturing increasing and Beechcraft sales still growing, Duncan Aviation was beginning to get very busy servicing the aircraft it sold. The company sold its Omaha offices and consolidated at the hangar in Lincoln. 

They have been breaking ground in Lincoln, Nebraska, ever since

Donald’s reputation for fair deals and excellent customer service, which so impressed buyers of new aircraft, now impressed those who needed servicing of those same aircraft. Knowledgeable people in the industry began to talk about the small aviation company located in the central plains of the United States. And Duncan Aviation became the place to receive aircraft maintenance and excellent service.

Soon the company had 200 team members, then 300 and 400. But one thing remained consistent: a team philosophy that included listening to customers and acting to meet their needs.  

 


2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics.  

Tags: 60th Anniversary

Donald Duncan: Duncan Aviation Aircraft Sales

Posted by Lori Johnson on Tue, Nov 24, 2015 @ 10:00 AM

DonaldD_phone_SM.gifIowa farmer and automobile salesman Donald Duncan learned how to fly in the 1950s. As he gained aircraft experience and developed deep friendships with aviators, he heard business operators asking to utilize aircraft as business tools. In 1956, he acted, buying into the Omaha, Nebraska, Beechcraft dealership that would become Duncan Aviation.

In addition to selling aircraft, Donald used them extensively as he spent two years commuting daily from his home in Clarinda, Iowa, to Omaha. One day, while preparing for the commute, Donald’s aircraft experienced a technical issue and he became intimately familiar with the term AOG.

Harry Barr, now Duncan Aviation’s Senior Captain and its longest-employed team member at 58 years, came over to help Donald. During the course of conversation, Donald discovered that Harry’s radio needed work. Donald had the connections to get the radio fixed and Harry had an operational airplane that could get Donald to Omaha.

That summed up Donald’s business sense: when two parties can both benefit from a single collective act or exchange. And so it was with Donald’s business actions; both parties always benefitting.

In addition, Donald’s word was his bond; he never went back on a deal. Once Donald committed, the entire resources of Duncan Aviation were also committed to making the deal work for the customer and the company. And although Duncan Aviation drew up written contracts, when a deal was made over the phone or with a handshake, it, too, was considered solid.

“Donald could read a customer better than anybody I’ve ever known,” remembers  J. Robert Duncan, Chairman Emeritus of Duncan Aviation and son of Donald Duncan. “He demonstrated great care and concern for his customers, and he always seemed to understand what their needs were.”

In addition to his ability to listen to customers and act to meet their needs, Donald had a strong sense of  creativity, drive and integrity. And he planted those seeds within the early company culture at Duncan Aviation, where those values continue to provide the solid foundation on which Duncan Aviation’s reputation rests.

Largely through the efforts of Donald Duncan, an entire generation of businesses learned what kind of freedom and flexibility could be attained through owning a business aircraft.


2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics.  

Tags: 60th Anniversary

Every Service a Business Aircraft Operator Needs

Posted by Lori Johnson on Tue, Nov 17, 2015 @ 10:00 AM

In 1956, Duncan Aviation started as a three-person aircraft sales endeavor. It has since blossomed into a world-renowned aircraft support company with 2,200 team members who provide every service a business aircraft operator needs.

We thank our customers for being an integral part of our growth and innovation over the last six decades. You see, customer requests have been the essence of that growth. Clients came to us with requests for new services and ideas about how to better meet their needs. Our team members then collaborated and responded, adding capabilities, services, features and amenities.

Duncan Aviation’s comprehensive tip-to-tail service offerings exist because of specific customer requests made over the years, and the actions of Duncan Aviation team members to meet those requests. Our paint and interior completions, satellite avionics services, Rapid Response in-field engine services and accessory repair and overhaul all began with customer requests. So did myDuncan, our online project management and approval system, and our 24/7/365 parts support, where you can talk with a live parts expert anytime of the day or night.

As we celebrate some of the milestones of our history, we continue to keep an eye on the future. We look forward to continuing to collaborate with customers and together developing solutions and services that create an even better environment for the operation of business aircraft.

Just ask. We’ll act.  


Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics. 

Tags: 60th Anniversary

See Duncan Aviation’s 2,253 Team Members at NBAA 2015

Posted by Lori Johnson on Mon, Nov 16, 2015 @ 01:00 PM

IMG_20151116_100407609.jpg

Duncan Aviation believes strongly in developing business aviation by heavily investing in its people and facilities. So it should be no surprise that the company’s new booth (#N4910) for the 2015 National Business Aviation Association’s (NBAA) annual convention and exhibition Nov. 17-19 in Las Vegas will highlight every single one of the company’s 2,253 aviation experts.

The convention has long been an event where Duncan Aviation representatives catch up with longtime customers, vendors and business partners as well as begin developing relationships with new prospects. And every one of Duncan Aviation’s team members has developed great relationships, contacts and friendships with others throughout business aviation.

Realistically, of course, we cannot send everyone to the show. But we can make sure they are present in some form. That is why our booth once again highlights each and every team member’s photo scrolling through our booth display.

Stop by booth #N4910 and catch a glimpse of all of your Duncan Aviation contacts. While you’re at it, talk to the team members there who will be telling attendees how Duncan Aviation provides every support service a business aircraft operator needs today.

 

Tags: NBAA

Duncan Debrief Magazine Available on Newsstand

Posted by Lori Johnson on Tue, Nov 03, 2015 @ 10:00 AM

The Fall 2015 edition of the popular Duncan Debrief magazine has been published to Apple’s Newsstand for the iPad.

Newsstand lets us easily deliver the latest edition of the Duncan Debrief. Allowing our readers to receive the most recent copy immediately, as well as providing a quick reference to back issues and linked material, like videos and other articles.

The Fall 2015 edition of the Duncan Debrief features news about the business aviation industry as well as Duncan Aviation customers and team members. Highlights include information about upcoming avionics mandates, photographs of recent projects and new capabilities and services.  

Duncan Debrief App

To install, search for the Duncan Debrief in Apple’s App Store and download it by tapping the Free button. The app is then placed in the iPad’s Newsstand shelves. Once downloaded, users  can request to receive push notifications each time a new Duncan Debrief magazine is published.

The Duncan Debrief is a free, award-winning business aviation publication for aircraft owners and operators. Written and designed in-house at Duncan Aviation, each edition includes articles on topics and trends in business aviation.

 

Tags: Announcements

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