“Experience is vital in this business. We want our employees to enjoy where they work and how we do business; we want them to make careers at Duncan Aviation.”
- Robert Duncan, Chairman Emeritus
Wisdom At Work
How many of your co-workers have 25 or more years of experience? How about ten? Five? The average American sticks with a job for 4.6 years, according to the Bureau of Labor. Yet Duncan Aviation has 245 people who can claim a quarter century or more with the company.
It’s nearly impossible to put a price tag on experience, as it can’t be replicated or accurately quantified, but Duncan Aviation does what it can to recognize those individuals who have made a career out of caring for our customers. Those team members who have dedicated 25 years to the company are inducted into a prestigious organization, the Silver Wings Club.
Senior Captain Harry Barr and guest Jessy Panzer attend the 2014 Silver Wings Celebration. Harry has been a member for 31 years.
Duncan Aviation recently added 54 new members to the club at celebration dinners in Lincoln, Nebraska, and Battle Creek, Michigan. These additions bring the total to 245. That is more than 10 percent of the total workforce, with members spread across more than 30 locations.
Experienced technicians can pinpoint a problem in significantly less time than a newer technician because they’ve likely seen it before. Human resources representatives who’ve been with the company for years really know the other team members and can work to find solutions quickly. Managers with more than a decade under their belt typically work their way up through the ranks, allowing them to empathize with their team and lead by example, because they’ve been there before. Expertise is something that doesn’t happen overnight.
Duncan Aviation works hard to retain team members for these reasons and countless more.
“We invest a lot in our team members—professional training, our wellness program and little things every day that recognize a job well done—and every penny and minute we spend is worth it,” says Vice President of Human Resources Michael Cox. “I love that when I tell people about my career, they say, ‘oh, that’s a great place to work.’”
Travel and Events Coordinator Pam Orr is just one example of the hundreds of team members who have become experts in their fields.
She has 38 years with the company and ensures our rapid response tech reps get to the customer when they need to be and everything goes as planned at the more than 250 events Duncan Aviation hosts and attends each year.
“I connect our people to customers through events or one-on-one meetings,” explains Pam. “But my job has become much more than that over the years. I’ve picked up a lot of tips and tricks to get people where they need to be as quickly as possible while saving the company money.”
Pam is one of 11 team members with 38 years of experience. Senior Captain Harry Barr has been with Duncan Aviation for a total of 56 years, making him the most seasoned team member.
Join The Team