Earlier this year, the Duncan Aviation Parts and Rotables Sales team launched live online chat support, and their team has already connected with thousands of customers in 82 countries—instantly.
“Customers seeking parts and rotables sales information can talk to a real person, at any time and get immediate answers to their questions, such as stock quantities, pricing and availability,” explains Parts and Rotables Sales Manager Chris Gress. “They don’t have to pick up the phone or send an email. It has been a great tool.”
Email can take minutes or even hours to get a response and phone calls can be expensive for international customers, but Live Chat is an instant message window, providing that immediate response customers demand.
The Live Chat button is visible on all Parts and Rotables pages when a representative is available.
Duncan Aviation’s team has connected with the following countries:
| Albania | Ecuador | Malta | Russian Federation | Venezuela |
| Argentina | Egypt | Mexico | Rwanda | Vietnam |
| Australia | El Salvador | Republic of Moldova | Saudi Arabia | |
| Austria | France | Namibia | Singapore | |
| Bahrain | French Polynesia | Nepal | South Africa | |
| Bangladesh | Gabon | Netherlands | South Korea | |
| Belgium | Germany | New Caledonia | Spain | |
| Belize | Greece | New Zealand | Sri Lanka | |
| Bolivia | Guatemala | Nicaragua | Suriname | |
| Bulgaria | India | Pakistan | Switzerland | |
| Canada | Indonesia | Panama | Taiwan | |
| Chile | Israel | Paraguay | Tonga | |
| China | Italy | Peru | Turkey | |
| Columbia | Japan | Philippines | Uganda | |
| Costa Rica | Kazakhstan | Poland | Ukraine | |
| Croatia | Kenya | Portugal | United Arab Emirates | |
| Czech Republic | Lithuania | Puerto Rico | United Kingdom | |
| Denmark | Luxembourg | Qatar | United States |
Read more about Duncan Aviation Parts Chat window in the 2014 Fall Duncan Debrief.
