The Duncan Download Blog: Business Aviation Advice & Observations

Customer Service Is A Choice

Posted by Diane Heiserman on Tue, Jun 29, 2010 @ 03:04 PM

Written by Chris Gress, Component Solutions Manager

There is a grocery store where I live that isn't very big. In fact it is rather small. It isn't a "super mega" store that offers everything under the sun in all sizes, flavors and brands, but there is one thing it does offer that NONE of the major chains do- great Customer Service. They may not know my name, but I'm greeted with a smile, a welcome and the feeling that my presence in their store is important. If I have a question, they listen and offer many suggestions. I always leave with what I need. This little store isn't the cheapest. It isn't the closest. It isn't the biggest. But I'll drive further for a place that I trust, makes me feel important and acts like they want my business. Larger chains are perfectly capable of providing this same level of service. But more often than not, they choose not to.

In my opinion Duncan Aviation's Component Solutions Avionics/Instruments Customer Account Reps, Accessories Customer Account Reps and Tech Reps provide the greatest customer service to the aviation parts repair and overhaul customer. I am proud of the personal level of service each provide to our customers who call looking for assistance. They listen, ask questions and offer suggestions and troubleshooting advice. They share their expertise making sure that every customer is equipped with the right information to make the best decisions. They are some of the highest skilled aviation professionals in business aviation.

Of course, that is just my opinion. I want it to be your opinion too. If you are less than completely satisfied with your experience with any Duncan Aviation Components Solutions Avionics/Instruments Customer Account Reps, Accessories Customer Account Reps and Tech Reps, I want to know about it.

Thank you for your business.

Tags: Parts & Accessories, Avionics & Instruments, Customer Service


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