Contributed by Adrian Chene, Avionics Tech Rep.
High Speed Data troubleshooting requires advanced techniques. Get your OEM tech reps involved early.
Because HSD troubleshooting requires advanced technical expertise, I recommend you involve your field service and equipment manufacturer technical representatives early in the troubleshooting process and remain in contact with them.
All Inmarsat and Aircell HSD terminals have fault logs that can be downloaded to assist in troubleshooting. Download these logs and provide them to your service provider and equipment manufacturer technical reps. If available, use the time at the end of the installation process to ensure that your personnel have a good understanding of fault log retrieval and location of system documentation and components.
At Duncan Aviation, we often provide configuration excel files and installation manuals for new equipment installations. These describe set-up and configuration information to assist customers and maintenance departments with future troubleshooting if required.
Who are your field service representatives? Your Aircell service representative will be your equipment manufacturer. For Inmarsat equipment, you should remain in contact with both the service provider tech rep and equipment manufacturer field service rep. If you do not have manufacture contact information, consult the facility that installed the equipment.
Duncan Aviation certifies and installs inflight internet and Wi-Fi solutions for business aircraft. For help troubleshooting an internet connection issue in your aircraft, contact the Duncan Avionics installation and line maintenance location nearest you.
Adrian Chene is an Avionics Tech Rep for Duncan Aviation. He provides troubleshooting and technical advice on avionics installation services, and specializes in custom, integrated HSD solutions. He began working in aviation in 1996.