Submitted by Chad Doehring, Airframe Services Manager
At Duncan Aviation, we recently rolled out an off-site maintenance service that lets customers receive our comprehensive airframe service, inspections and maintenance in their hangars, instead of at one of Duncan Aviation’s maintenance facilities.
For years, we have provided customers with rapid response access to technical road teams that can be easily and quickly dispatched around the world for unscheduled technical assistance. We have now expanded the capabilities and number of team members so we can provide customers with maintenance services at their preferred location rather than at one of our maintenance facilities. This saves the customer fuel and travel time, decreases their aircraft usage and makes maintenance-only events less disruptive to their overall schedule.
To make this service as accessible as possible, we have positioned team members at launch offices around the country; these offices are located near hub airports where they can quickly book flights and make connections. In addition, Duncan Aviation has several company aircraft at its disposal to help move people, tools and parts quickly to best meet customer needs.
“This is an extension of the comprehensive and responsive support that we have provided customers in the field for many years,” says D. Todd Duncan, Chairman of Duncan Aviation. “We have always used our company airplanes to move our technicians and tech reps to where they are needed to best support our customers. We have also used company aircraft to pick up and deliver parts when a customer is AOG. It is just an example of how our people have the desire to support customers as best they can, and how they are provided the resources to support them with creative and unusual solutions.”
Duncan Aviation provides factory authorized service for Bombardier Challenger (300 and 600 series), Bombardier Global, Bombardier Learjet, Cessna Citation (500, 550, 560, 650 and 680), Dassault Falcon, Embraer Legacy and Embraer Phenom (100 and 300) aircraft. The company also services Raytheon Hawker and Gulfstream aircraft. Airframe maintenance includes all inspections, heavy structural repair and modifications.
Chad Doehring is the Manager of Airframe Services at Duncan Aviation's Lincoln, NE, facility. He specializes in providing leadership to the airframe service teams in support of Duncan Aviation customers. His aviation career began in 1994.