Contributed by Kaela Paseka, graphic design lead
L to R: Bombardier Aerospace Vice President, Aircraft Service Centers, Stan Younger, Duncan Aviation’s John Biever, Aaron Hilkemann, Rod Christensen—Manager Airframe Service and Bombardier’s Director, Authorized Service Facilities, Chris Milligan.
On Wednesday during the National Business Aviation Association (NBAA) Meeting and Convention in Las Vegas, Nevada, Duncan Aviation was again recognized by Bombardier as a top authorized service facility for its support of Bombardier customers. Judged on a set of criteria that included quality, compliance, customer satisfaction and customer influence, Duncan Aviation’s Battle Creek, MI, facility was named the winner of the North America category of the 2013 Bombardier Authorized Service Facility Excellence Awards.
Bombardier Aerospace Vice President, Aircraft Service Centers, Stan Younger spoke to the award winners at a private ceremony at NBAA. “It is our ASFs attention to quality and their dedication in providing customers world-class service and support that is being recognized today. Each winner demonstrates a commitment to putting customers first,” said Younger.
Duncan Aviation President Aaron Hilkemann and John Biever, Vice President Airframe Services in Battle Creek, Michigan, accepted the award from Stan Younger and Chris Milligan, Director, Authorized Service Facilities for Bombardier.
“We enjoy representing Bombardier and their products in supporting of our mutual customers. It is a great mutually beneficial partnership that has worked for many years,” says John Biever.
More than 30 Duncan Aviation representatives are attending NBAA this year, representing several Duncan Aviation services, including airframe and engine services, paint and interior modifications, avionics and parts support and aircraft sales and acquisitions.
Stop by the Duncan Aviation NBAA booth #C8543 to congratulate Aaron, John and the rest of the Duncan Aviation team.
Kaela Paseka is Duncan Aviation's Marketing Graphic Design Lead, and is currently attending NBAA 2013 at Duncan Aviation booth #C8543. She began her career in aviation in 2006.