Arjen Groeneveld has been the European Regional Manager for Duncan Aviation for five years. When he first started knocking on doors and talking about the company to European operators, he was met with… “What is it going to cost me?” This came as no surprise to him, because Europe was a relatively new market for Duncan Aviation.
They wanted to know why they should fly their aircraft to the other side of the pond to have service performed. In the beginning, Arjen admits that the euro to dollar exchange rate (near 1.5) in 2011 had a huge impact on getting business in the door.
Customers like Nataly and Ernst Langer, owners and pilots of a Bombardier Global 5000 out of Germany and Klaus Rasmussen, technical manager of Denmark-based Air Alsie, were among the many European operators who took advantage of this economic benefit and gave Duncan Aviation a try. What they found was a company that offered comprehensive airframe services at the highest quality and shortest downtime.
Now in 2015, euro to dollar exchange rate has dropped significantly. But that hasn’t stopped international operators from making the journey.
Business aviation operators in Europe are a small group and they talk to each other. As a result, Duncan Aviation’s reputation as a company that delivers top quality service at a great value, quick downtime and always worth the trip has spread.
“We have customers who fly from Europe to have maintenance completed at one of Duncan Aviation's United States locations,” says Arjen. “The fact that they're willing to make that trip tells us we're doing something right.
This is why they come: Worldwide Business Aircraft Operators Tell It Like It Is