The Duncan Download Blog: Business Aviation Advice & Observations

NBAA 2014: It's All About the Relationship

Posted by Duncan Download Blog on Thu, Oct 09, 2014 @ 09:54 AM

As the only family owned MRO with thousands of team members and a presence that spans the globe, what helps us stand out, what makes us different, what allows us to rise above the rest, is our people and the relationships they develop and maintain year after year.

That focus will be very apparent in booth #208 at the 2014 National Business Aviation Association (NBAA) Meeting and Convention in Orlando, Florida.

Fall-Debrief-Cover_blogFrom left to right: Project Manager Gary Dunn stands with Chief of Maintenance Greg Hamelink and Avionics Team Lead Matt Collins in front of three aircraft they've worked on together at Duncan Aviation's BTL location.

Why do relationships matter? Don’t all customers want the cheapest price and the fastest turntimes? Sometimes, yes. But when it comes to the jet your family, friends and co-workers fly on, you want a trustworthy individual you can call anytime about anything. You want to work with a place that values their team members, creates a sense of community and leaves a lasting impression.

Our customers demand a company that lends a hand to others instead of looking only at the bottom line. We want to convey that we value your needs as if they were our own. Customers aren’t just a number. They become part of our family.

Those relationships are the reason why our tech reps spend a holiday with their customers after helping them out of an AOG situation. They’re also why our project managers plan family vacations with customer reps and road bike together on the weekend when their jet is in one of our many hangars.

Those relationships extend beyond the one-on-one interaction. Teams who work with OEMs and others in the industry develop new products and improve existing ones because that collaboration and trust was built alongside a friendship.

So, this year at NBAA, we’ve opted not to build a brand new booth. Instead, we offer a comfortable place to sit and the opportunity to talk to our most valuable assets: our people.

Come, cultivate a new relationship and see why Duncan Aviation is an experience, unlike any other.

For more information, visit Duncan Aviation at booth #208 at NBAA 2014 held Oct. 21-23 in Orlando, or watch for announcements at

Tags: Conventions & Exhibitions, Customer Service


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