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The Duncan Download Blog: Business Aviation Advice & Observations

ADS-B Myth #4: We’re Going To Sell Our Aircraft Anyway

Posted by Kate Dolan on Tue, Jan 31, 2017 @ 11:04 AM

 

Myth4 paperweight.jpgAs one industry broker told us, “Without ADS-B, you may as well use your aircraft as an expensive paperweight. No one is going to buy it.”

Duncan Aviation’s Aircraft Sales & Acquisitions team says that whether an aircraft is equipped with ADS-B Out is already affecting its resale value. In this buyer’s market, if you don’t pay to upgrade to ADS-B Out now, the price you’ll be able to ask for your aircraft will be significantly less than if you had performed the upgrade.

And, with less than 35 months remaining to equip the entire US business aviation fleet with ADS-B Out avionics equipment, there will likely be shortages of hangar space at qualified shops as the deadline draws nearer. From now until the mandate deadline, January 1, 2020, roughly 167 aircraft per month still need to find available hangar space and qualified technicians.

Avoid The Scheduling Crunch

ADS-B-LobbyPoster-sm.jpgIf you are not yet ready for the required upgrades and are worried about finding available capacity at certified service centers, take a look at our ADS-B Slot Program

The Duncan Aviation ADS-B Splot Program lets you buy a slot to reserve a confirmed date and hangar space for your aircraft at one of our Satellite Avionics Shops. The deposit will will applied to the ADS-B installation when you arrive.

By scheduling now, you will see better pricing, have easier access to the certified transponders and GPS sensors, and find time for the upgrade/installation that fits your flight schedule and calendar.

Contact the Duncan Aviation Satellite Shop (www.DuncanAviation.aero/locations/#satellites) nearest you, one of our Duncan Aviation Avionics Installation Team Members (www.DuncanAviation.aero/services/avionics-installation/contacts), or call +1 402.475.2611 for more information about ADS-B upgrades and the new slot reservation program.

ADS-B Myth Busting

ADS-B Myth #1: There Is Plenty Of Time

ADS-B #2: The Deadline WIll Be Extended

ADS-B Myth #3: The Prices Will Drop

ADS-B Myth #4: We’re Going To Sell Our Aircraft Anyway

ADS-B Myth #5: I Don’t Need ADS-B

Download ADS-B  Straight Talk Now 

Tags: ADS-B, NextGen, Aircraft Sales, Avionics Installation

Aircraft Sales and the Art of Listening

Posted by Diane Heiserman on Thu, Jan 21, 2016 @ 04:35 PM

Peter Burwell’s experience with aircraft consignments have not all been positive experiences. “I have had several brokers feed me a line of garbage, telling me what they think I should do in order to achieve their objectives, not mine.”

While Burwell Enterprises’ 39th aircraft, a Falcon 900EX, was in prebuy at Duncan Aviation in Battle Creek, Michigan, Peter, president & CEO, sought recommendations on whom to work with in order to sell number 36, a Challenger 601. It took no time at all before he was handed the name of Doug Roth, one of Duncan Aviation’s Aircraft Sales and Acquisition team members.

Burwell Enterprises has operated and flown so many aircraft over so many years that when it comes time to add to or upgrade their fleet, Peter puts his trust in the experience of his flight department to research and find the right replacement aircraft while at the same time working with a broker to handle the previous aircraft’s consignment.

Although because of previous encounters, he was skeptical when he picked up the phone to call Doug Roth.

DRoth_SM.jpgDoug Roth, Duncan Aviation Aircraft Sales

Doug has been selling aircraft for customers for more than 36 years. During that time, he has learned that no two transactions are alike. What works for one customer will not necessarily work for the next. So the first thing he does when he talks with a client is LISTEN.

Within a few minutes of speaking with Doug on the phone, Peter knew this experience would be different. “Doug was honest and upfront. He provided me with the facts without the fluff. He shot me straight and I believed him,” said Peter. “I feel I can trust him.”

After meeting with Peter and examining the Challenger, Doug tapped into the technical resources at Duncan Aviation. Armed with the knowledge of airframe, engine, avionics and interior experts and his personal knowledge of and experience with the preowned aircraft market, Doug told Peter exactly what he would do to best represent him and the aircraft. Then, he followed through and did what he said he would.

“Whether buying or selling, I work for my client every time, keeping their objectives in mind. ” says Doug. “I listen to them and create a plan that leverages all the resources I have at Duncan Aviation combined with my knowledge of aviation and the aircraft sales aftermarket.”

It may be several years down the road, but Peter says he will absolutely return to Doug to sell number 39.


Read more from the Fall 2015 Duncan Debrief Magazine

The Duncan Debrief free publication is available for aviation enthusiasts around the world through mail and online. To receive the magazine, subscribe here. Have an iPad? Access the magazine through the Duncan Debrief app. Search for Duncan Debrief in Apple’s App Store and download it. Once downloaded, you can receive push notifications each time a new Duncan Debrief magazine is published. 

Tags: Aircraft Sales

Business Aircraft Marketing Value and Features: Quick Reference Tool

Posted by Duncan Download Blog on Wed, Aug 05, 2015 @ 09:20 AM

small-Market-Update_blog

When acquiring or upgrading a business aircraft, selecting the right make/model is one of your most important decisions. Duncan Aviation’s Aircraft Sales and Acquisitions team can help you narrow your selection with the use of a comprehensive and up-to-date Model/Market Summary. The summary data is compiled for the light jet, mid-size jet and long-range jet categories. And the team regularly updates the data in these lists with the latest market intelligence on business aircraft models in operation today and how they compare to others in the same size category.The Model/Market Summary is sorted by the seats-full range for aircraft built in the last decade. It displays one-line descriptions detailing several attributes, including the following:

  • Years Produced. The range of years the model was in production.
  • Vref Price Range. The current marketing value according to the Vref - Aircraft Value Reference.
  • Variable Cost / Hour. The estimated cost to operate the aircraft at full capacity.
  • Normal Cruise Speed.
  • Cabin Volume / Length / Height.
  • Cabin Seats. The number of available seats on the aircraft.
  • Expected Avionics. The expected avionics found in the Flightdeck.
  • NBAA IFR Range-Seats Full. The list is sorted by this, the flight range in nautical miles with all seats full.
  • NBAA IFR Range Ferry. Flight range in nautical miles with no passengers.
  • Payload with Fuel Full. In pounds.
  • Average Fuel Burn. In gallons per hour.
  • Pilots Required. The number of pilots required to fly the aircraft.

The data in this summary is a good starting point when considering your first aircraft or your next upgrade. All the data in these reports comes from Conklin & de Decker aviation information, the aircraft manufacturers’ preliminary data and Vref valuations. 

ADVICE

Doug Kvassay, aircraft sales representative at Duncan  Aviation, first developed the Model/Market Summary when a client called asking for advice over lunch about upgrading his light business jet to one that had a little more payload and range. Doug wanted to make the process of narrowing down the search as easy as possible, so in the days leading up to their meeting, he created a listing of every model in the light jet category, taking care to detail several attributes. Through a process of simple elimination, by the end of their lunch, Doug and his customer had identified an aircraft model to investigate further. They closed on an available one just one month later.

Seeing how much easier this tool made the identification of the most appropriate model of aircraft for the specific needs of his client, Doug shared his concept with the rest of the Duncan Aviation Aircraft Sales and Acquisitions team. Since then, they have honed the information and expanded it to other size categories. Now, they publish it quarterly.Download the latest model/market summary now. 

Business Jet  Model/Market Summary

 

Tags: Aircraft Sales

What Is The Value of Your Business Aircraft?

Posted by Duncan Download Blog on Thu, Jun 18, 2015 @ 08:57 AM

Contributed by Doug Roth, aircraft sales rep

As your business aircraft ages, there will come a point when you begin to ask yourself if it is still worth spending money on it or is it time to sell or trade. This generally occurs about the time a major inspection, engine overhaul, paint/interior refurb or mandatory avionics upgrade is coming due.

small-Market-Update_blog

There are a lot of factors that go into making the decision to reinvest in the aircraft, but the biggest and most obvious is whether the money is well spent. The answer to this question can actually be quite simple and lies in the aircraft value once the investment is made.

The value of an older aircraft can be determined with this simple formula.

Value= Base aircraft marketable value + engine value + inspection value + paint / interior value

However, all the parts that go into it can be rather complicated. Let me walk you through it.

Base Aircraft Marketable Value

For a quick determination of the base marketable value of your aircraft, you can begin with industry-recognized aircraft value reference guides, such as Vref and Aircraft Blue Book. These books provide recent sales data and information on your specific make model aircraft. However, at the time of their publication the information can be almost six months old so they may not accurately reflect any market changes that are beginning to trend.

If you need accurate market information to make a decision about selling or trading your aircraft, it is wise to consult with an aircraft sales professional for the latest in market conditions.   

Keep in mind, this base value is just a starting point. You still need to take into account how fresh your inspections are or how many hours remain on the engines. These factors will have an impact on the overall value, both positive and negative.

Engine Value

The model of your aircraft and whether or not others like it are typically on an engine maintenance program, will determine how you calculate engine value.

Example of Engines On Maintenance Programs

The majority of aircraft with the Honeywell TFE731-20,-40,-60 engines are typically on an engine maintenance program. If your TFE731-xx engines are on a maintenance program then their value adjustment will be zero, because they are considered base average among those model engines. However, if your TFE731-xx engines are not on an engine program, then adjustment to the base aircraft value will be negative the amount to buy into the program.

Example of Engines Not On Maintenance Programs

For aircraft with engines not typically on a maintenance program, such as aircraft with PW JT15D-5 series, the value adjustment is based on the number of hours remaining, above or below the engine’s mid-life. Take the number of hours above or below mid-life and multiply it by the hourly operating cost of the engine. If the hours are below the mid-life, add this to the base aircraft value. If the hours are above the mid-life, subtract.

Once an aircraft reaches 30 years, engine values are based more often on the life remaining rather than an engine program. Engines with less than 1500 hours will have a negative value adjustment based on the cost per hour.

Inspection Value

An aircraft’s base value on the market typically assumes that the airframe inspection life is at 80%. Therefore, an aircraft with a fresh inspection could add up to 20% of the cost of a typical inspection to this base value. The opposite is also true. If the inspection life is less than 80%, the value will be reduced.

For example on a Falcon 50, a C check can cost in the neighborhood of $250,000 and will add six years until the next major inspection. If there are three years, or 50% remaining in the inspection cycle, then the base aircraft value will be reduced by 30%, or $75,000.

Cosmetics Value

Aircraft-value-blogWith normal use an aircraft paint and interior can have a life of about 7 and 8 years, respectively. Applying the same rule of 80%, the cost to restore the paint and interior can be applied to the base value in the same way we did with the inspections. 

However, the real value of your aircraft’s interior rests solely upon your personal preference and how you use it, not its age. You may love that 15-year interior because you were involved in the original selection of materials and colors.

Paint is similar, where personal preferences play a part, but to a smaller degree. Having the aircraft painted at major inspection intervals is beneficial to maintaining the value because a fresh coat of paint helps to protect from possible future corrosion.

Nonetheless, if you are considering selling, the value of the paint and interior rests in the personal preference of the buyer. Even a five year interior may be replaced because it is just not the new owner’s style. 

Avionics Updates

Deciding whether or not to invest in the necessary avionics to meet the upcoming mandates on your aging aircraft is a topic for another time. Stay tuned.

However, for the purpose of this example, all values above being equal, an aircraft with WAAS/LPV and/or ADS-B will have a significantly higher value than one without.

Total Aircraft Value

Now you have a snapshot of what your aircraft is worth. What now? Do you spend the money for the upcoming inspection or overhaul? Is it time to sell?

With later model aircraft, the costs associated with major inspections or restoration may be relatively small in comparison to the base market value, making the decision to invest in the work easy.

As aircraft grow older, those costs become larger in comparison to the base market value to the point where the majority of the aircraft’s value will be in the inspections and/or restorations.

This is where you need to take a hard look at and assess your future flying needs. If your aircraft meets payload and range requirements for the foreseeable future, the investment may be worth it.

Especially if your foresee operating the aircraft for at least 40% of the life of the inspections and/or restoration. In the end, when you reinvest, you are building value and life back into your aircraft to meet your future needs.  Your decision to invest should be based on your travel needs and requirements and what is most cost-effective for you.

Duncan Aviation Aircraft Sales

Need help in evaluating the value of your business aircraft? Contact your Duncan Aviation Aircraft Sales Representatives. We'll be happy to help. 

Your Duncan Aviation Aircraft Sales Representatives

Download the latest business jet model/market summary here

http://www.duncanaviation.aero/aircraftsales/model-market-summary.php

 

 

Tags: Aircraft Sales

Buying a Business Jet: Do You Know What You Need? Really?

Posted by Duncan Download Blog on Wed, Sep 10, 2014 @ 10:54 AM

Market-Update_blogOne of the hardest decisions to make when purchasing a business jet is to purchase the make and model that is right for you and your business needs. The last thing you need is to take off on your first business flight and discover your aircraft does not fully meet your requirements.

A full schedule with multiple passengers for long hours requires an aircraft with appropriate cabin capacity and fuel range. Anything less will result in frequent refueling stops and a lot time sitting on the tarmac.

However, buying a long-range jet for short infrequent flights will result in higher than necessary operating costs.

Identifying the right aircraft for you is can be a complicated process. With more than 80 make model business aircraft to choose from, how do you narrow the field to make the right decision?  

You Need A Tool

  • A tool that breaks down all the available business aircraft by category, available features and many other details
  • A tool that helps to prioritize your business needs and desires, narrowing the pool of appropriate aircraft
  • A tool that would simplify the investigation of the market place, identifying several available options that meet your needs

 Yeah...Here Is That Tool

DUNCAN AVIATION BUSINESS JET  MODEL / MARKET SUMMARY

And if you still have questions...these are the guys that can help you!

ACS-Group

Duncan Aviation Aircraft Sales Representatives

Tags: Aircraft Sales

Don't Forget The Pre-Buy 6

Posted by Duncan Download Blog on Wed, Jul 02, 2014 @ 02:42 PM

Airframe-Inspection_blog
When buying or selling an aircraft, nothing can be more stressful than the "moment of truth"–that point in the transaction where the buyer and seller are presented with the aircraft squawk list and it is time for them to negotiate and finalize. Partnering with a service provider who knows how to clearly present its findings and communicate well with all parties involved can allow the key players to breathe a bit easier.

"Pre-purchase evaluations are complex, there’s no way around it," says Tim Klenke, an airframe service sales representative with Duncan Aviation. "Stress can be tempered somewhat, though, when the pre-buy evaluation occurs at a facility with a good reputation, excellent communication and integrity."

Pre-purchase events and aircraft purchases are uncharted territory for many operators. There are a lot of people involved, lots of choices to make and usually some surprises along the way.  

Here are Tim's suggestions on what to look for when selecting a service provider for a pre-buy evaluation.

Top 6 Things When Selecting a Pre-Buy Provider

  1. Reputation. How is the facility viewed within the industry?
  2. Experience. How many pre-buys does a facility perform? Do the buyer and seller feel comfortable with the provider and have confidence in the provider’s ability to understand and execute the pre-buy according to the terms and conditions of the buyer/seller agreement?
  3. Post pre-buy capabilities. Can the facility perform interior work, exterior paint, avionics upgrades and larger inspections?
  4. Import/export proficiency. Does the facility have these services if the airplane is coming from or going overseas?
  5. Communication. This skill is critical in pre-buys; everything must be crystal clear and understandable for all parties – buyers, sellers, brokers, lawyers and the service facility.
  6. Technical support. Does the facility offer in-house Technical Representatives for each model airplane who can engage quickly with OEMs and teams to resolve unexpected issues without disruption in schedule?

Pre-Buy Services For Buyers & Sellers

Duncan Aviation's only focus during a pre-buy evaluation is to provide the most accurate assessment on the condition of an aircraft to the buyer and seller. Our comprehensive services allow us to correct most discrepancy repairs in-house.

For more information about Duncan Aviation Pre-Buy Services, give Tim a call. 

Contact Tim Klenke

Tags: Airframe Maintenance, Aircraft Sales

DETAILS! DETAILS! DETAILS! RECOGNIZING A QUALITY AIRCRAFT PAINT FINISH

Posted by Duncan Download Blog on Wed, Jun 25, 2014 @ 10:29 AM

Aircraft paint can beautifully reflect hours of painstaking care and preparation—or it can cover a multitude of sins. The trouble is, you can’t always tell which applies to your aircraft until long after the job is finished.

Paint-Post-It-note

According to George Bajo, completions sales representative for Duncan Aviation, “Anyone can shoot a glossy coat of paint. But the value is in the details.”  

He goes on to suggest operators conduct a visual inspection for dirt specs in the paint finish as one identifier of a quality job. “While a few dirt specs should be expected, a large number is cause for concern.”

The attention to detail at the sealed windows and cleanliness of the painted landing gear are also evidence of a job done right. New stair treads, dressed boots, wiped down wheels and wheel wells, painting inside of gear doors, radome boots that don’t yellow and erosion tape are also extras that customers should expect.

“It’s all about the details,” George says. “That’s what you pay for.”

Duncan Aviation Field Guides

To help aircraft owners identify a quality paint job and decide when to take an aircraft in for a touchup or full repaint, Duncan Aviation industry experts answer questions about pressing paint maintenance issues in the recently updated “More Than Skin Deep: Paint Maintenance and Turbine Aircraft Value” field guide.

This field guide explores routine maintenance and turbine aircraft market value, paint processes, and criteria to consider when selecting an aircraft paint service provider.

Paint Maintenance Topics
  • Paint Maintenance Topics
  • How to Recognize A Quality Aircraft Paint Finish
  • How Long Does Aircraft Paint Last?
  • Routine Maintenance & Paint Integrity
  • Aircraft Paint Services

Duncan Aviation's field guides address topics of importance to business aircraft operators around the globe and are written by our very own technical experts.

These documents are available as free PDF downloads. 

 Download Now 

 

Tags: Aircraft Sales, Paint Refurbishment

Navigating A Business Aircraft Import While Overseas

Posted by Diane Heiserman on Fri, Dec 20, 2013 @ 10:43 AM

Dan Moody

No two business aircraft import and exports are exactly alike. That's when decades of experience come in handy while navigating the process. That’s where Dan Moody steps in.

Dan Moody, MRA project coordinator, spent four extra days overseas working diligently to complete the U.S. import and inspection of a Swiss aircraft as well as issue a Standard Airworthiness Certificate. 

Because the aircraft was registered in Switzerland and was required to be de-registered there, Dan had to inspect the Falcon 7X in country, so he flew overseas to Geneva to serve as the customer’s consultant.

After the aircraft was de-registered and placed on U.S. Registry, Dan needed to obtain a special flight authorization to get the aircraft within the United States to complete the import process.

“I contacted the nearest FAA office in Frankfurt, hoping to simply send the necessary paperwork their way, and they informed me I needed to hire a Designated Airworthiness Representative (DAR) to come inspect the Falcon and approve the authorization,” says Dan.

Facing an unknown delay based on the DAR’s availability, Dan approached the customer with two options: wait for the DAR to arrive and hopefully approve the flight authorization or Dan could stay a few extra days and complete the entire import process, negating the need for the authorization.

“Experience is the only thing that can prepare you for something like this,” says Dan.

Dan was able to complete the import on foreign soil and issue the Standard Airworthiness Certificate during the extra days he was in Switzerland.

“The customer was overjoyed. In fact, He asked Duncan Aviation to paint the aircraft at its Battle Creek, Michigan, location,” says Dan.

Crossing Borders: Importing and Exporting Aircraft

During the last several years, the business aircraft industry has seen increased numbers of new and preowned business aircraft being sold overseas. As a result, aircraft buyers, sellers and service facilities are increasingly involved in cross-border transactions. Read more about how Duncan Aviation navigates this complicated process in the 2013 Fall Issue of the Duncan Debrief.

Tags: Regulations, Aircraft Sales, International Considerations

Looking at Aircraft Interior Refurbishments as Investments

Posted by Diane Heiserman on Thu, Nov 21, 2013 @ 09:00 AM

Aircraft Interior Investments

Knowing that many potential aircraft buyers don’t want after-purchase downtime, sellers are looking at interior refurbishment and avionics upgrades that will provide them the greatest return on investment (ROI). Duncan Aviation addresses this by providing some guidelines for increasing aircraft interior ROI in the fall 2013 issue of its Duncan Debrief magazine.

Duncan Aviation’s knowledgeable interior specialists weigh in with ideas to update the interior of an aircraft in “Interior Investments” on page 7.  

For example, according to Doug Roth, Aircraft Acquisition and Consignment Representative at Duncan Aviation, “Today’s buyers are looking for a turn-key, ready-to-go, pedigreed aircraft with a current inspection status and a record of who performed the inspections. Although safety tends to trump cosmetics, buyers want an exterior that’s sharp looking and an interior that’s easy to personalize with very little downtime.”

Bob McCammon, an Aircraft Sales and Acquisitions expert, agrees. Just a few years ago, he says, the trend was for business jet buyers to completely refurbish the interior so it reflected their personal tastes. “Not so, today,” says Bob. “Business jet buyers are like current home buyers who want a house that is move-in ready.”

Senior Aircraft Interior Designer Mary Lee suggests that, ideally, an aircraft’s interior color schemes, veneers, and carpet should be less than six years old. She says that busy, patterned carpets in bold colors and light-colored veneers date the interior, so the aircraft won’t enjoy broad appeal on the open market.

Additionally, she says, if replacing or completely refurbishing the interior is not an option, make sure the carpet looks like new—at minimum, remove all spots and stains. As long as the leather on seats is relatively new and the colors are neutral, a thorough cleaning may be all the seats need, too.

Another critical component of an interior is its Cabin Management System (CMS). An aging CMS may detract from the ROI, as well. Steve Elofson, Senior Avionics/Installation Sales Representative, says that today’s business jet owners, and often their families, want the same functionality on their aircraft that they enjoy in their connected offices and homes.

For more information on how to carefully and critically assess an aircraft’s interior with an eye toward maximizing the ROI, read the entire article in the 2013 fall issue of the Duncan Debrief.

The Duncan Debrief is an award-winning business aviation magazine for aircraft owners and operators. Written and designed in-house at Duncan Aviation, each edition includes articles on topics and trends in business aviation. The Duncan Debrief is a free, semi-quarterly publication for aviation enthusiasts around the world.

The Duncan Debrief is available for iPads through Apple’s Newsstand. To install, search for the Duncan Debrief in Apple’s App Store and download by clicking the “Free” button. The app is placed in your Newsstand shelves. Once downloaded, you will receive push notifications each time a new Debrief magazine is published.

Tags: Avionics Installation, Interior Refurbishment, Aircraft Sales

Customer Letters: International Pre-Purchase Evaluation Done Right!

Posted by Diane Heiserman on Mon, Dec 31, 2012 @ 07:42 AM

International Pre-Purchase Evaluation

When purchasing a business aircraft with a foreign registration, select a pre-purchase facility that knows what they are doing.

Our customers have come to expect a higher standard of service from us when it comes to the maintenance and care of their business aircraft. And although we can say that we do it better than any other major repair and overhaul service (MRO) provider in business aviation, our customers say it best. Below is a customer letter written and sent to Monte Reeves, Duncan Aviation’s Manager of Customer Service located in Lincoln, Nebraska, explaining his recent international pre-purchase experience with Duncan Aviation. All customer information has been removed at their request.

Monte:

I wanted to write you to express my thanks, as well as appreciation, for the recent work Duncan Aviation and your team provided on the pre-purchase and paint of our Falcon 2000 EASy. In order to give you the proper perspective of our experience, here is a little background.

Previous Pre-Purchase Experience

Sixteen months ago, we purchased a German-based Citation Sovereign. Although we have purchased a number of business aircraft over the past 20 years, this was our first experience acquiring one registered in a foreign country. The experience was difficult, tedious and took much longer than we had expected. The process of de-registration and re-registration was cumbersome, as was the pre-purchase inspection that was accomplished in Germany, at the seller’s insistence.

Shortly after taking ownership, we made the decision to have extensive airframe and paint work accomplished and took the Sovereign to one of your competitors where we were told the paint work would take five to six weeks and in actuality took over seven. In the end, the quality of the work and new paint were fine, but the experience was much longer (over six months) and more difficult than we anticipated.

Our Duncan Aviation Experience

When we began the process of acquiring a Falcon 2000, we were very leery about purchasing another foreign-registered aircraft, due to the previous bad experience. However, we found the right aircraft for us based in Belgium and decided to proceed with the purchase. Our only stipulation was to accomplish the pre-purchase inspection in the United States. The seller agreed.

After consulting with several people in the industry, we contacted Duncan Aviation and brought the aircraft to Lincoln, NE. Even though we have been in the aviation business for some time, this would be our first experience with Duncan.

We, like every other operator purchasing a new aircraft, wanted to get it in right away. Our Director of Maintenance talked with Tim Klenke, Falcon Airframe Service Sales Rep, and explained our needs, including bringing the aircraft into the country under foreign registration, performing the pre-purchase inspection, de-registering, re-registering, etc. With this instruction, Tim coordinated everything with your production teams and Duncan Aviation was able to accommodate our tight schedule. I was able to talk with Dan Moody, MRA Project Coordinator, personally and got a good comfort level of how the registration process would happen.

When we arrived, we were met and greeted at our aircraft by our Project Manager Steve Ballard. The next morning we had a briefing with a representative from every department that would be involved in our project. I was impressed that there was not only airframe and engine representatives present, but also interior, documentation and engineering. We were able to review each of the items on the pre-purchase, as well as extra items that we wanted done at our request outside the scope of the pre -purchase. Each one in that meeting was not only knowledgeable, but professional and friendly.

As we took a tour of Duncan’s Lincoln facility, the first thing that surprised me was how busy everyone was. Over the next several weeks, we not only saw a great work ethic, but your people were genuinely friendly and extremely knowledgeable. If we had questions or concerns about the project or our aircraft, they responded quickly and followed up when necessary.

Half-way through the pre-purchase, we decided to add a new paint job to the workscope. Due to scheduling constraints of your very busy paint shop and registration issues, there was some doubt that our request could be accommodated. However, Steve, together with many production people, came together and worked out a plan that included a new paint and kept the project very close to the original schedule.

Exceeding Expectations

The paint process was split into two phases. Dan Moody assured me the new plan would have no impact on his process and the interior shop assured us they could get their work done around the schedule changes. At this point, I should also mention when I first talked to the people in Duncan's paint and design department, I was told the aircraft paint project would be completed in three weeks. Now if I hadn’t already known of Duncan Aviation's reputation for quality aircraft paint work, I would have been very suspicious since we just watched our Sovereign take seven weeks somewhere else.  

The end of the story is that our Falcon 2000 was delivered four days ahead of schedule. The work quality was excellent, including the paint and interior work. And the registration process was so smooth, it was almost a non-issue. All of the Duncan Aviation people on our project worked hard, but not at the expense of the customer relationship. We were always treated with respect and felt they understood how important our aircraft was to us, even though they must deal with the same relationship with every customer. They really did want to get it right.

As our Project Manager, Steve was on top of everything all the way. He and some of the department leaders handled a few difficult situations that arose early on in the project between the seller and buyer with courtesy, professionalism and knowledge; defusing some potentially rough spots in the process. On the occasions when we weren’t on-site at Duncan Aviation, myDuncan.aero kept us connected and made things understandable and easy.

Whatever You are Doing, Keep Doing It

I could try and list as many people by name as I could to say Thank You, but I know I would be leaving too many out. Whatever you are doing, keep doing it. Please make sure that everyone from Line Service to the Front Desk; Paint and Design  to Engineering, including Interior, Airframe, Engine, Detailing and any other department that touched our aircraft while at Duncan Aviation, knows what a great job they did and what an excellent experience we had.

You Get What You Pay For

Initially, I was concerned that your labor rate was high. However, it soon became obvious that for every hour of labor I bought, I actually got an hours worth of labor. The end cost was less than when you pay a lower hourly rate and only get part of an hour's work. Imagine that!

Pre-Purchase Services For Buyers & Sellers

Duncan Aviation's only focus during a pre-buy evaluation is to provide the most accurate assessment on the condition of an aircraft to the buyer and seller. Our comprehensive services allow us to correct most discrepancy repairs in-house.

New avionics systems, interiors and industry-leading paint can be updated during the process, providing buyers with a high-quality product with as little downtime as possible.

Business Aircraft Acquisition Services

Locating and purchasing a pre-owned business aircraft is incredibly complex and risky. The stakes are huge. A small oversight can cost hundreds of thousands of dollars. But a little insight can gain an equally large advantage. Talk to an experienced business aircraft acquisitions expert, to located the business aircraft that matches your needs. Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete acquisition sales and support services for business aircraft.

Tags: Customer Service, Aircraft Sales, International Considerations, Pre-Purchase Inspection

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