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The Duncan Download Blog: Business Aviation Advice & Observations

LNK FBO Services Receives IS-BAH Stage I Rating

Posted by Troy Hyberger on Thu, Aug 02, 2018 @ 12:45 PM

We are proud to announce that on June 28, Duncan Aviation’s Lincoln, Nebraska, FBO facility gained the International Standard for Business Aircraft Handling (IS-BAH) Stage I accreditation. IS-BAH, developed by the International Business Aviation Council (IBAC) and the National Air Transportation Association (NATA), is a set of global industry best practices for business aviation ground handlers that features at its core a safety management system (SMS).

1Q2A9867We are the first and only large MRO to achieve this accreditation. I am proud of my team and the company for all the hard work they performed to make it happen.

We say it time and time again. Two of the most important criteria for customers in business aviation are quality and safety. At Duncan Aviation, we have a great industry reputation in both. This comes through high standards in the way our products and services are delivered. Those standards become part of our culture, our tribal knowledge. Yet it is difficult to explain this culture to potential customers who haven’t visited our facilities before.

That is what IS-BAH provides. The rigorous standards established through the IS-BAH program set a high bar for the industry. Although Duncan Aviation was already meeting the majority of those standards, applying for the accreditation forced us to take all of our tribal knowledge and turn it into official, written policies that can be tracked and measured.

I asked FBO Team Leader/FBO Safety Officer Bob Cornett and Line Service Rep Sean Jensen to lead the effort. They leaned on the Lincoln Airport Authority and team members throughout the facility, including experts in the areas of quality, flight, safety, environmental, security, and many others. They wrote and added 54 policies. These policies are now part of our enterprise knowledge for all locations. And as a bonus, customers who look for the IS-BAH rating will also know what to expect when they utilize our services.

According to IS-BAH, there are currently 57 IS-BAH Stage I accredited FBOs in the United States and globally there are 138. As a large MRO provider, attaining IS-BAH certification is a little different for us. It required some unusual policies and scenarios that most FBOs don’t need or see. For example, we often tow aircraft in atypical configurations, like with the tail removed or no interior in place. With IS-BAH, best practice policies for all of the variants are now documented, tracked and consistently applied.

1Q2A9937A-500490-editedThe IS-BAH process typically takes a couple of years to complete. With our high standards, focus and cross-department collaboration, though, we were able to complete the Stage One accreditation in just five months. This is a huge accomplishment! Thanks to everyone to played a part in developing this competitive advantage for our Line Services.

We will begin the process for accreditation at our FBO locations in Battle Creek and Kalamazoo, Michigan, and expect to have that done by the end of the year. In addition, our Provo, Utah, Line team will use the same processes and procedures. We expect they will receive accreditation within their first year of operation.

 

Tags: FBO Services, Duncan Aviation - Lincoln, Customer Service

Cabin Experience: Unlike Any Other

Posted by Zack Beyers on Thu, Jun 21, 2018 @ 11:20 AM

For nearly 30 years, Duncan Aviation has led the industry with custom completions solutions for a large variety of business jet cabins. Our designers are experienced in creating stunning aircraft interiors that meet the needs of aircraft operators as well as the restrictions that are often placed on such small spaces. Beautiful designs are combined with expert production, innovation, and quality. The result is a cabin experience unlike any other.

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The modern aircraft cabin requires a combination of quality material with the latest technology and in-flight entertainment. When planning for your cabin experience, it’s important to keep in-mind things such as configuration, management systems, seat design, lighting, interior soft goods, connectivity, and so much more.

Aircraft cabins designed and customized by Duncan Aviation include a wide variety of features and benefits.

  • Wireless Bluetooth allows you to make the most of devices brought on-board.
  • LED lighting provides the most versatile aircraft lighting options.
  • Connectivity solutions provide Internet, VPN, and streaming access.
  • In the service galleys, ovens, microwaves, wine coolers, and coffee makers all combine into the beautiful design and functionality found in the cabin.
  • Aircraft noise is lessened by new technologies and insulation sound proofing packages.
  • Purposefully designed seating allows for better ergonomics
  • And gorgeous cabinetry provides elegance and functionality.

Your aircraft cabin should make you feel at home. Comfort, productivity, and identity are all key components of the perfect cabin experience. With Duncan Aviation, that dream can be realized.

Cabin Experience Brochure

View Now

Tags: Product Information, Duncan Aviation - Lincoln, In-Flight Internet, Interior Refurbishment

Want to Earn 5X AVTRIP Points? Stop at Duncan Aviation!

Posted by Duncan Download Blog on Fri, Jun 27, 2014 @ 08:00 AM

EARN 10 AVTRIP POINTS PER GALLON DURING DUNCAN AVIATION’S OPEN HOUSE EVENT JULY 14- 18

open-house2Fly in on Tuesday, July 15, and celebrate the opening of Duncan Aviation’s newest maintenance hangar facility with special events, including:

  • Informational sessions
  • Vendor displays
  • Evening reception with music, food, drinks and great conversation

View the full agenda at www.DuncanAviation.aero/open-house.

Fly in any time during July 14-18 and receive FIVE TIMES the AVTRIP* points on contract, retail or maintenance purchases.  Make certain to tour our brand new maintenance facility during your fuel stop.

In June of 2014, Duncan Aviation completed the largest expansion project its Lincoln, Nebraska, campus has ever seen. The 175,000-square-foot facility will be comprised of two 40,000-square-foot maintenance hangars and a 95,000-square-foot office and shop space.

The expansion comes in response to customer requests and changing customer needs. As the industry continues to shift toward larger business aircraft, a trend fueled by technological advances and increased globalization, Duncan Aviation’s previous hangars were unable to accommodate the volume of maintenance, modifications and completions work our customers require.

*How Do AVTRIP Rewards Work? 

  • Earn two (2) points per gallon or 1 point for every 2 liters each time you refuel at an FBO offering the AVTRIP rewards program.
  • Points are awarded on retail and contract fuel purchases at participating Avfuel branded locations.
  • Earn 1 point for every dollar on any international service arranged with Avplan Trip Support.
  •  AVTRIP offers frequent promotions for bonus points and has many non-fuel earning opportunities - so points accumulate fast.

 Find out more or sign up for AVTRIP at www.avfuel.com/avtrip

 

Tags: Announcements, Duncan Aviation - Lincoln

Duncan Aviation: Breaking Ground Across Six Decades

Posted by Diane Heiserman on Fri, Jun 06, 2014 @ 01:15 PM

Duncan Aviation was established in 1956 by business aviation pioneer Donald Duncan. It began as a Beechcraft Dealership in Omaha, Nebraska. Then in 1963 the operation moved to Lincoln, where it put down deep roots and experienced aggressive growth that has spanned across six decades.

Today Duncan Aviation is the largest family-owned premier resource for business aircraft maintenance service in the world. 

Let's take a look back and see the ground-breaking expansion of Duncan Aviation in Lincoln, Nebraska.

1960s & 70s

Duncan Aviation circa 1963 1977DArial_blog-1Duncan Aviation put down roots at the newly established Lincoln, Nebraska, Municipal Airport (LNK) in 1963. During the 1970s, they continued to expand and grow along the east side of the airport with a new maintenance hangar. 

Read more about Duncan Aviation's history and how is was established in the 50th Anniversary Duncan Debrief

Duncan Aviation circa 2000

2012_New-Paint-HangarLNK_blog

2000

In 2000, Duncan Aviation opened two new large hangars to accomodate the largest aricraft of the time, including the Bombardier Challenger and Gulfstream. The construction project also included much needed shop and storage space.  

 

2011

In the fall of 2011, Duncan Aviation broke ground again. This time on a 45,000-square-foot paint facility on the south end of the ramp. It will accommadate the largest business aircraft in use today, including Bombardier's Global Express and Dassault's Falcon 7X. It was official opened in the Spring of 2012. You can read more about this state-of-the-art paint facility in the Fall 2012 Duncan Debrief

Watch custom paint time-lapse video.

 

2014

LNK_New_Hangars_DA14061001-1.jpg

The latest ground-breaking for Duncan Aviaton came in the Fall of 2012 on a 175,000-square-foot facility that is comprised of two 40,000-square-foot maintenance hangars and a 95,000-square-foot office and shop space.

In July of 2014, Duncan Aviation officially opened it's largest construction project in Lincoln, Nebraska.  

Watch time-lapse construction video

Tags: Duncan Aviation - Lincoln

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