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The Duncan Download Blog: Business Aviation Advice & Observations

Duncan Aviation-Provo: 10+ Years in the Making

Posted by Bill Prochazka on Tue, Apr 17, 2018 @ 06:00 AM

A little over 10 years ago, we began the search for a new western location. The need was driven by industry partners, customers, and a general feeling that Duncan Aviation needed a presence in the region. After establishing operations in 2010, we are now within 12 months of opening a new Duncan Aviation-caliber full-service maintenance and modifications hangar in Provo, Utah. Within 14 months of this first hangar opening, we will complete the rest of the nearly 280,000 square-foot campus, including a second maintenance hangar, full paint facility, all supporting back shops, and general customer/employee support areas.

1Q2A1304_blog.jpgExtending the full-service Duncan Aviation brand west is exciting for several reasons. This is the company’s first greenfield (completely from scratch) full-service construction effort in our 60-year history. We will be closer to longtime customers from all over the western United States. When the campus is up and running, we will have the world’s most innovative and environmentally friendly paint facility for business jet aircraft. All liquid discharge from the process will be evaporated, with minimal remaining solid waste hauled to licensed handlers. All vapor and airborne discharge from the process will be incinerated, using the very latest technology currently available. Our total discharge will be reduced by 98% from the conventional paint process widely used in the industry today. We have focused companywide on green initiatives for many years, and with the new technologies this construction allows us to put in place, this facility represents a quantum leap forward toward our core value of respecting our environment.

This is also an exciting time to be a Duncan Aviation team member! Building an entirely new facility from a native land means that we will need to fill virtually every job function that exists today in our other major facilities. We have been and will continue to work hard as we build an integrated team of experts with widely varied job functions. There are spots for every job from entry level technicians to senior master techs, managers, and team leaders to facilities specialists and customer service experts.

When we began operations in our current Provo facility in 2010, we used a formula of 1/3 seasoned, veteran Duncan Aviation team members, with 2/3 hired from elsewhere in the industry. That ratio proved to be successful at enabling us to quickly pass along the Duncan Aviation philosophy and culture to team members who were new to the company. We plan to follow the same ratio as we ramp up operations for the new campus. Our goal is to offer clients the same level of professionalism and quality service as they would receive at our other locations. They will see familiar faces, along with new. They will experience the same level of attention to detail and professionalism that they are accustomed to at our other locations. And their aircraft maintenance and modifications will be delivered to the same exacting Duncan Aviation standards they have come to appreciate over the years. First-time Duncan Aviation customers to Provo will experience a genuine welcome to the culture and the openness which defines us.

Here are some comments made by recent Duncan Aviation-Provo customers:

“Great crew. We look forward to future projects.” – Lane Clayson, Idaho Investments

“The team at Duncan Aviation-Provo did an excellent job with the 96-month inspection, which transitioned into a challenging pre-buy during the regular inspection. Project Manager Corey Johnston did an excellent job keeping me informed and the work order straight. The invoicing was challenging due to warranty, routine inspection, pre-buy to include buyer and seller, but Corey and the team did an excellent job of following through with any outstanding items and providing explanations for the charges or credits. All-in-all, it a great visit with some challenging moments that the Duncan Aviation team pulled off.” – Bob Baker

“Great crew in Provo and very accommodating. Even with extra squawks, the airplane was delivered on time! Thank you, Jason (Kinnan) and the whole crew!” - Kent Long

“From the top down to the newest tech, all have the best work ethic I have ever experienced in my 40+ years using service centers. As the job progresses and new issues are added to the work load, the can-do attitude is great. My only worry would be that I hope they get some time off! I would be happy to return.” - KC Kenzel

Tags: Duncan Aviation-Provo, Announcements, Careers & Recruiting

Multi-Shop, Multi-Site Embraer 144-Month Success Story

Posted by Diane Heiserman on Tue, Jan 06, 2015 @ 08:00 AM

Legacy1

Submitted By Jeff Schipper, Project Manager PVU

Duncan Aviation’s Provo, Utah, facility both gave and received an early Christmas present this year in the guise of an Embraer Legacy 144-month (L24) inspection. During this inspection, we restored the landing gear and installed an Aircell ATG5000 cabin Wi-Fi system, among many other smaller items.

Space constraints presented the Provo crew with unique challenges, but with the requested outdate in mind, our teams worked together and creatively resolved those challenges. We aggressively dealt with the turntimes on the landing gear in order to meet our customer's limited downtime. The landing gear team at our Lincoln, Nebraska, facility finished the overhaul and shipped the landing gear back to Provo within a day of the requested return date.

Another challenge resulted from a missing aircraft Electrical Load Analysis (ELA) document. The ELA is comparable to the aircraft Weight and Balance Manual—only it’s for the aircraft electrical system. Our avionics install team worked with our Embraer contacts and procured a manual for this serial number in time for our team to perform the final calculations and produce the appropriate paperwork on our end for delivery.

To limit yet maximize downtime for this popular charter aircraft, our interior team worked with the customer on which repairs we could accomplish after the interior was removed for the inspection. The team ended up finishing several high-profile pieces of woodwork and had everything looking like new by the time installation day rolled around.

As often happens, a couple of gremlins dogged the final day—a landing light burned out and a flow pack gave up just before delivery. Troubleshooting and procuring parts ended up pushing delivery back a day, but the aircraft arrived at its home on Tuesday, December 23.

Once home in Scottsdale, the delivery gremlins reappeared; this time, an APU issue sent our Scottsdale Rapid Response team into action and they resolved the issue by early the following morning. 

One of the things that really shined through to our customer with this project was the way Duncan Aviation as a team banded together to support them no matter what facility they were in. This aircraft was worked on in our Provo facility, the landing gear was completed at our Lincoln location and when the aircraft needed after-delivery support in Scottsdale, our Rapid Response team there was quick to respond. This inspection was a true multi-shop, multi-site success story.

Since becoming a Legacy Authorized Service Center, we’ve completed several types of inspections, including L1, L2, L4, and this most recent L24.

Jeff Schipper is a Project Manager at Duncan Aviation's Provo, Utah, facility serving as the central point of contact for his customers' projects ensuring overall project quality and timely aircraft delivery. His aviation career began in 1987.

legacy2legacy3legacy4

The Embraer Legacy takes off from Duncan Aviation's picturesque view in Provo, Utah. 

Tags: Avionics Installation, Airframe Maintenance, Duncan Aviation-Provo, Landing Gear

Robert Duncan: Flying Away to Gain Perspective

Posted by Duncan Download Blog on Tue, Apr 15, 2014 @ 11:32 AM

During the first week of March, Duncan Aviation’s Chairman Emeritus Robert Duncan, Chairman Todd Duncan, Vice President Jeannine Falter and Regional Manager Alan Huggett devoted three days to visiting competitors and customers while breaking in the new Citation M2. They spent the final two days of the work week at a Customer Advisory Board meeting at Duncan Aviation’s Provo, Utah, facility. Shortly after his return, Robert reflected on the trip and provided the following observations.

Robert Duncan with the M2

Robert Duncan stands next to Duncan Aviation's Citation M2 with a new double-take design. Click here to watch a timelapse video of the M2's unique scheme.

It’s not often we allot ourselves much time to step away from the many Duncan Aviation locations and look at what we’re doing from an outsider’s perspective. It’s even rarer that we get to monitor what our competitors are doing. After three days of doing just that, I came away with a few overwhelming impressions.

Renewed Appreciation for Bizav

The amount of work we completed in just a few days would be unthinkable if we had flown commercially. We spent about 10 hours in the air, which equates to about 3,500 miles traveled in one work week. That itinerary would be impossible to keep with using any other mode of transportation. We could have easily added another week to the trip had we flown commercially.

What a business aircraft can do for a company is increase productivity. We service the aircraft that keep the business world moving at an incredible pace. We help connect the world and support the global presence for many businesses. Taking part in that process first-hand reminded me how important our work is and how much it affects the business world every minute of every day.

Marketing Our Success Is as Simple as Showing Our Products

Thanks to our paint team, no arrival or departure went unnoticed. The M2 is a flying billboard that highlights the creativity of our design team and the high-quality product our paint team produces. One of the first things people do when they see the aircraft is go up and touch the surface; they’re amazed at how smooth it is.

That’s the best form of marketing—making our product available and letting people take it in.

When the plaid Mustang was first completed and flown, people would say, “oh, that’s interesting,” which meant they didn’t like it. In contrast, everyone has had a positive reaction to this paint scheme. The M2 had a huge visual impact and was universally liked. That’s a win on many levels.

Duncan Aviation Pride

The trip taught us that although we have a lot of competition, we have even more to be proud of.

I was overwhelmed by the remarkable respect and admiration people in the aviation community have for our company and people. I often come back from these trips on a high because I get to see all of our accomplishments from the outside looking in, through the lens of those who see us as friends and adversaries.

The aviation community spans the globe, but it’s a relatively small community, meaning close-knit relationships are key. We visited two competitors, who we also view as customers because, well, we do business with everyone.

We were incredibly well-received by both companies and plan to work more closely with them in the future. They each have unique talents and niches, and we want to support those by offering services they can’t perform on their own. By supporting them and ensuring we deliver a product up to our standards, we keep their customers happy, consequently keeping them happy. As we continue to deliver, those relationships become stronger. This is one of the main goals of our avionics shops, and rapid response teams.

Reflection Leads to Innovation

Often times, we’re so immersed in what’s going on day-to-day, it’s hard to generate new ideas and think creatively, which is why it’s important to get out and expose ourselves and the rest of the team to new ideas.

After I walked through our competitors’ hangars and listened to our customers suggest improvement at the advisory board meeting, I spent hours recording all the possible avenues we could consider for Duncan Aviation’s distant and more immediate future. The trip yielded more work for our many locations and sparked the start of a few new relationships. It spurred some great ideas and allowed us to pat ourselves on the back a bit.

What we do each day is impressive. Because we remain on the cutting edge and invest in our future, what we do tomorrow and the next day will be extraordinary. We are unlike any other. We are Duncan Aviation.

View Duncan Aviation's company video      

Our Work Speaks For Itself

Tags: Duncan Aviation-Provo, Announcements, Careers & Recruiting, Videos

Taking Advantage of Downtime While at Duncan Aviation in Provo, Utah

Posted by Diane Heiserman on Mon, Dec 23, 2013 @ 11:20 AM

Utah Adventures

Panorama of southern Utah Lake.

Don’t know what to do while your aircraft is at Duncan Aviation for a multi-shop inspection for several weeks? Here is a detailed travelogue from Mariusz Wieczorek, a Duncan Aviation customer from Poland who spent several weeks downtime at Duncan Aviation for an 8C inspection. 

Read about his firsthand account on what to do, where to go and who to talk to when on the ground at Duncan Aviation in Provo, Utah.

Mariusz Wieczorek's Excellent Adventures

Mt. Nebo in Utah

Mariusz (R) reaches the summit of Mt. Nebo with Duncan Aviation Airframe Technician Daniel Goheen (L).

Arches National Park

Sunset in Arches National Park.

Benneville Salt Flats

Bonneville Salt Flats.

Mariusz Wieczorek

Viewing from the air the same mountains I climbed the day before.

Mountain Biking

Enjoying the challenge of mountain biking.

Camping in Grand Canyon

Camping in Grand Canyon.

Lake Powell

Taking a plunge into Lake Powell.

Maybe it’s because I come from a country where summer time usually looks like Scotland’s fall. Maybe it’s because I’ve never left my continent before, but one this is for sure–after spending time in Provo, I can definitely say or rather shout: “I love Utah!”

I knew nothing about Provo or Utah before it was decided we were going to have Duncan Aviation perform an 8C check on our business aircraft at their facility located there. Though I’d heard about places like Salt Flats, Salt Lake, Bryce Canyon and Zion’s National Park, I was eager to do some exploring on my own. The entire state offers a vast and beautiful, sometimes dangerous landscapes where you can hide for days having only bear, wolves and mountain cats as company. You may even find a deer blocking your car in the parking lot.

After you’ve landed at Duncan Aviation in Provo, Utah, (PVU) and conducted business setting up maintenance and repair schedules, leave your aircraft in their capable hands. Let them do their job. They know what they’re doing.

Hiking, Biking, Flying and More!

There is no need to travel far to see the beauty of the state. If you like hiking, Mt. Timpanogos (elev. 11,752 ft.) is the highest peak within a few miles of Provo to scramble on. Go north through beautiful Provo Canyon on your way to the Aspen Grove Trailhead. Make sure to stop at the Sundance Resort along the Alpine Loop Scenic Byway for a decent meal, because you’re going to need it! During this 8-10 hour scenic hike, you will cross beautiful waterfalls, stand at the edge of Emerald Lake with its glacier and see curious mountain goats or possibly a moose or two before you reach the summit. The 360 degree view is astonishing and will make all the effort worth it.

Mt. Nebo (elev. 11,928 ft.), is another nearby peak 20 miles to the south. The Mt. Nebo Loop is a scenic serpentine on your way to the trail head. This hike is not for the faint of heart. Prepare yourself for a real cardio workout, especially the last mile when the trees stop and birds find no reason to fly there. After you summit, return down the same trail or if you feel up for more physical challenges, continue on through the middle and south Nebo peaks for your descent.

For the most extreme climbing experience, visit Little Cottonwood Canyon north from Provo. You’ll find nice boulders and unique climbing roads cut in the granite walls of the canyon.

Talk to Jason Kinnan, Duncan Aviation’s Parts Specialist in Provo. He is a local Search and Rescue member and knows everything about mountains and climbing.

If you are a biker rather than hiker, there are plenty of roads that lead to some special places. Most of the mountain roads are easily accessible and paved with race cyclists riding all over the place. If you prefer endurance cycling, visit Park City, Utah. Canyon Resort and Sundance Resort are nearby with various trails from easy to hardcore. Rent a downhill bike and have a blast. Remember to wear a helmet and crash pads!

Talk to Glenn Lewman or Shawn Mortensen, two of Duncan Aviation’s airframe mechanics in Provo. They will take you to unique trails in the wilderness far away from bike parks.

Need to get back in the air? Rent a glider, airplane or instructor at Heber City Airport, then fly the very same mountains you just hiked or biked. This is the easiest way to summit. You will experience thermal and ridge lift and possibly even wave activity when in the air. It’s all there.

Just three short miles from Duncan Aviation in Provo, head for Utah Lake State Park. There you can rent a motorboat, ski jet, catamaran, and sailboat. Float down the Provo River in a canoe, take a kite surfing lesson or just lounge on the warm sand and relax.

Are you a golfer? Good. Nearly half of the Duncan Aviation team in Provo is too. They know the best courses.

If you’re visiting in winter time, the skiing and snowboarding couldn’t be any better. Utah Mountains hold the best snows in the world. Jeff Schipper, Duncan Aviation Project Manager knows the best ski areas and equipment.

If you’re a gearhead visiting in August be sure to visit the Bonneville Salt Flats Race Track to see the Speed Week event. This is the place to be for automobile fans. You’ll see speed record machines from motorcycles, cars, hot rods, trucks and many more; speeding around at speeds up to 400 mph. Ward Cranor, Duncan's Lead Structures Mechanic in Provo, is a motor head and will surely take you on a tour.

Night Life and Long Weekends

After all the adventure you can take, find a pub to cool yourself down with various products of local breweries. As a matter of fact, Utah is one of leaders in producing beer in the country and a serious exporter as well. For more night live and social, cultural activities you don’t have to go far; everything is available 40 miles north in Salt Lake City. Or just visit Las Vegas, only about five and a half hours to the south. While there, the Hoover Dam is too close not to see and the south ridge of the Grand Canyon is within grasp.

On a long weekend, head south through Vermillion Cliffs to Zion National Park, climb Angels Landing trail or go for the famous Narrows. Visit Page City and take a refreshing bath at one of Lake Powel’s wild beaches. The water is both super-clear and warm. Then next time, head north and visit Yogi Bear at Yellowstone National Park—it’s only a six hour drive. Good advice: don’t overnight in your car inside the park. You’ll have a chat with the Ranger by the light of the moon.

If you are looking for a maintenance facility that knows how to take care of your aircraft, choose Duncan Aviation. If you want the time to go faster with some off road adventure, Provo, Utah, fits the bill. In addition to incredible service, you’ll have a lot of fun and many tale-worthy experiences you won’t soon forget.

Tags: Airframe Maintenance, Duncan Aviation-Provo

Duncan Aviation adds International Certifications to LNK/PVU

Posted by Diane Heiserman on Mon, Aug 12, 2013 @ 08:37 AM

Duncan Aviation

Two of Duncan Aviation locations, Lincoln, Nebr., and Provo Utah, have added to their long list of foreign return-to-service authorizations from countries around the world.

The South African Civil Aviation Authority has approved Duncan Aviation’s maintenance, repair and overhaul (MRO) location in Lincoln, Neb., as an approved aircraft maintenance organization. While Duncan Aviation’s Provo, Utah, location, has been officially named a European Aviation Safety Agency (EASA) Part-145 Approved Maintenance Organization.

In all, Duncan Aviation’s locations in Lincoln, Battle Creek, Mich., and Provo, Utah, hold certificates for 10 different civil aviation authorities around the world. The company continues to work closely with several global aviation agencies to secure more certifications and will be announcing more certificates later this year. To see the latest certifications by facility, click here.

“It’s important to be able to provide service to all of our customers, regardless of location, which is why we’re constantly working to secure new certifications,” says Chris VanderWeide, Chief Inspector of International Airworthiness.

As business aviation continues to grow internationally, we will be looking to add more international authorizations.

Tags: Regulations, International Considerations, Duncan Aviation-Provo, Announcements

Duncan Aviation Opens Avionics Satellite Shop in Portland, Oregon

Posted by Diane Heiserman on Thu, Mar 21, 2013 @ 06:00 AM

Contributed by John Almeida, Satellite Manager

Portland Satellite

I recently helped open the newest Duncan Aviation Avionics Satellite shop at the Portland International Airport (PDX) in Portland, OR, to meet the huge demand from the business jet and turbo prop market in the Pacific Northwest. It’s only been a few weeks, but business is booming. The demand for Duncan Aviation avionics work in this area is HUGE! The Portland Shop, located within the Flightcraft facility, fills the large avionics maintenance gap between Seattle, WA, and Sacramento. CA.

We are able to provide unmatched avionics services to this region due to the network and support we get by Duncan Aviation’s two full-service business aviation maintenance, repair and overhaul (MRO) facilities in Lincoln, NE, and Battle Creek, MI. In many situations with our available inventory, we are able to provide our customers same-day avionics support without the need to wait for parts.

Being located within the Flightcraft facility at PDX has been beneficial for both companies. They consistently send avionics work in our direction and we support their customer base while building our own. We’ve had a great business relationship with them for many years. It just made sense to partner with them now.

The Portland Avionics Satellite shop is located on the international airport at 7777 NE Airport Way, and is the newest in Duncan Aviation's growing list of facilities located throughout the United States. Please stop by or give me a call anytime.

Tags: Avionics Installation, Duncan Aviation-Provo, Announcements

Duncan Aviation-Provo Update

Posted by Diane Heiserman on Fri, Jan 13, 2012 @ 03:38 PM

Contributed by Bill Prochazka, Vice President & General Manager Provo Operations

Duncan Aviation-Provo

Duncan Aviation-Provo hangar in front of the Wasatch Mountain Range.

Full Hangar

Provo hangar filled with aircraft from around the world.

Duncan Aviation-Provo has now been open for business, taking care of customers and delivering aircraft for more than 16 months! Below is a fresh snapshot of what we’ve been up to during that time.

During our first year, we were welcomed by an all-time record snow fall totaling 800+ inches, a handful of hot 90 degree days and 102 MPH wind gusts just north of Salt Lake City.

We earned OEM authorizations to perform warranty work on the Embraer Legacy & Phenom and Bombardier's Learjet and Challenger 300 & 600 series, as well as line support for Bombardier Global series aircraft.

Since the hangar doors opened on August 2, 2010, we have completed more than 100 work orders for 88 core aircraft. These projects have come to us from all across the U.S., London, Hong Kong, Australia and the Cayman Islands. Following are a few specifics:

Learjet

  • Letter check inspections (11)
  • 12-year inspection (1)
  • 6,000 landing gear inspection (1) 

Challengers

  • Letter check inspections (8)
  • 240-month (1)
  • 96-month (2)
  • 196-month (1)
  • Landing gear overhaul / major inspections (3)
  • Challenger 300 AOG road trip to Idaho(1)

Global Express

  • AOG / SB road trip (4)

Embraer

  • Area support road trips (6)
  • 4L inspection on a Legacy (1)

Falcon

  • 7X AOG rescue to Las Vegas(1)

Astra

  • Letter check inspections (4)

Other

  • Pre-purchase evaluations (3)

We are excited about our growth over the last 16 months and have begun to see regular repeat business from many operators whose first Duncan Aviation experience has been in Provo. In support of this great momentum, we purchased the building next door to be converted into shop space for sheet metal, install and interior work.

From all of us at Duncan Aviation-Provo, Happy New Year! Stop in and see us anytime you’re west of the Rockies!

Bill Prochazka is Duncan Aviation's Executive Vice President & General Manager of Provo, Utah, Operations. His aviation career began in 1979.

Tags: Duncan Aviation-Provo

Good Workflow & Strong Committment at Duncan Aviation-Provo

Posted by Diane Heiserman on Thu, Dec 16, 2010 @ 09:26 AM

Contributed by Jeff Schipper, Project Manager

Duncan Aviation-Provo Team

The Duncan Aviation-Provo team includes airframe technicians, avionics technicians, mechanics, project managers, materials supervisors, quality site coordinators, shift supervisors, and a regional manager.

Transitioning from Battle Creek, Mich. to Provo, Utah was an exciting opportunity for me, and also for the other folks who relocated here from our facilities in Battle Creek and Lincoln, Neb. Being a smaller group, all depending on each other, we are pretty tight-knit.

There is a strong sense of teamwork and everyone is committed to making sure we uphold the strong reputation of Duncan Aviation. Everyone is pitching in, willing to wear multiple hats and do anything that is asked of them whether it is answering the phone or scrubbing floors.

Limited in-house resources has probably been the most challenging part. Everything from NDT, machining, tooling, and welding needs to be outsourced. As I said, the team here is very creative and resourceful and we're clearing every hurdle we encounter.

Having a few knowledgeable local team members has been crucial in locating vendors that we can rely on. Even with limited resources, we have never felt like we're hanging out on a limb. We lean heavily on our strengths in both Lincoln and Battle Creek for expertise and support, and enjoy the support of our Professional Development Team and their recent visit for in-house training.

All in all, it feels really good to be here. We have a great team, and customers are coming. We currently have a Learjet 35 going through a major landing gear inspection as well as a Challenger in for a 600 hour inspection. We also recently completed several projects, including:

Unfortunately for me, all this work means less time to ski. But I’m okay with that.

Jeff Schipper is the Project Manager at Duncan Aviation-Provo. Prior to relocating to Duncan Aviation's newest facility, Jeff served as the Airframe Manager at Battle Creek, and has experience working in paint, interior and airframe. He began working in aviation in 1987.

Tags: Airframe Maintenance, Duncan Aviation-Provo

Provo Expands Authorizations: A Personal Reflection on Change

Posted by Diane Heiserman on Wed, Sep 29, 2010 @ 03:50 PM

Future site of Duncan Aviation-Provo

I took this picture of the field where the next full-service Duncan Aviation facility will break ground. The view from the front lobby will be the majestic Wasatch Mountain Range.

Duncan Aviation-Provo hangar

Duncan Aviation-Provo currently leases hangar space at the Million Air-Provo facility.

Contributed by Pam Orr, Travel & Events Coordinator

I've been at Duncan Aviation for 34 years. During that time, I've witnessed many changes. The company started as a small aircraft distribution company in 1956. I joined in 1976, and I've watched it grow into the largest, family-owned, full-service aviation maintenance company in the world.

The key to surviving three generations and five decades is to embrace change. We've always listened to what our customers are saying and are willing to try something new to be innovative. It is because of this customer-focused innovation that we are now experiencing one of the most exciting changes for Duncan Aviation.

On August 1, we opened a third maintenance facility in Provo, Utah. It is currently a fraction of the size of our other facilities but is staffed with experienced Duncan Aviation experts and equipped with the latest technology to provide major and minor hourly and calendar inspections as well as line-level engine and avionics support.

I got to travel to Provo recently to participate in the Duncan Aviation Customer Advisory Board, where we give customers a voice in how we conduct business. While there, I was amazed at the beauty of the hangar. Duncan Aviation has always been known to have the cleanest hangar floors in the industry. It is nice to know that some things won't change.

On a break, I looked out over the field where the next full-service Duncan Aviation facility will break ground and it gave me chills. The view from the front lobby will be the majestic Wasatch Mountain Range that rises directly north of the city of Provo.

This afternoon, we announced another change. Duncan Aviation-Provo was named a Bombardier Authorized Service Facility for scheduled and unscheduled warranty and maintenance work for Learjet 40, Learjet 45 and Learjet 60 aircraft as well as for Challenger 300 and Challenger 600 Series aircraft. Provo's capabilities include line service and around-the-clock aircraft-on-ground (AOG) services for Global Express and Global 5000 business jets.

For 34 years, I have seen where we were, where we are and where we are going. It is very exciting and I'm proud to be a part of it all.

Tags: Duncan Aviation-Provo

Meet Duncan Aviation's Provo Experts

Posted by Diane Heiserman on Thu, Aug 12, 2010 @ 10:21 AM

 Provo, Utah Mountains

Just a few short weeks ago, Duncan Aviation opened its third maintenance facility at the Provo Municipal Airport with several of the same factory authorizations and capabilities as our Battle Creek and Lincoln locations. They can be reviewed on the Provo Fact Sheet.

In Provo we have 13 aviation experts serving our customers.

Mike Griffiths is our Production Team Leader. Mike has been in aviation for 27 years. He has an A&P license and has worked in our parts department and in airframe shop leadership. Mike has been FlightSafety trained on the Lear 25, 35, 55, 60, Westwind 1124/1224A and Astra 1125/1125SPX.

Mike is supported by Todd Walker, an Airframe Tech III, and Ward Cranor, a Mechanic III. Todd has been with Duncan Aviation for 10 years and has held positions including Airframe Mechanic Apprentice and Sheet Metal Tech I through III. Ward Cranor is a Mechanic III. He has been with Duncan Aviation 10 years, most recently holding the position of Team Leader in the Structures shop.

Matt Cooper, the Second Shift Supervisor, is the Lead Mechanic with one of our Bombardier teams. He came to Duncan Aviation six years ago from Bombardier Aviation Services-Indianapolis and has 11 years in the industry. Matt holds an associate's degree in aviation technology, an A&P and has an extensive list of formal training on many of the airframes we will specialize in at Provo.

Mitch Robson is our Weekend Shift Supervisor. Mitch is also from our Bombardier team and has been with Duncan Aviation for nine years. He has extensive training on Challenger 300s and 600s, including run qualification on the 604. He holds an A&P and was trained in structures and hydraulics with the Navy.

Our Lead Engine Mechanic is James Holmes. James has been with Duncan Aviation nine years and has worked in our Engine MPI shop, engine line area and, most recently, has been with Duncan Aviation's Rapid Response engine team based in Florida.

Chad Prins, our Avionics Technician III, joined Duncan Aviation in 2001 as an avionics install technician and has been a crew lead for the last four years. Before that, Chad served with the U.S. Air Force and as an avionics technician with USA Jet. He also holds an A&P.

Mike Meyer is the Team Leader for our Satellite Avionics Team at Provo. Mike comes to Duncan Aviation with 30 years of avionics experience. He is a licensed private pilot flying both aircraft & helicopters.

Jeff Schipper is our Project Manager. Jeff has been with Duncan Aviation since 1987, graduated from Western Michigan University's College of Aviation and has experience working in the paint, interior and airframe shops.

Alan Huggett has been traveling the Northwest region as a Duncan Aviation Regional Manager for customers located in the Northwest region including Washington, Idaho, Oregon, Utah, northern Nevada and northern California. Alan spent time in the Air Force as an F-15 mechanic and worked at Flight International as an A&P Lear team member for major inspections. He came to Duncan Aviation in 1998 and has worked as a Tech III on a Learjet team, a project manager and a service sales rep.

Rusty Oneth is the Materials Supervisor for Provo. Joining Duncan Aviation in 2005 in shipping and receiving, Rusty worked his way up to expeditor, Return Goods Administrator and Purchasing Agent. His considerable experience and knowledge in handling materials has been invaluable.

Mike Lutz and David Anderson are Provo’s Quality Site Coordinators conducting return to service inspections, logbook research and interacting with the FAA answering regulatory and quality questions. Mike comes to Duncan Aviation with 27 years of aviation experience, most recently from United Space Alliance, a NASA contractor, as a space Shuttle technician. David was most recently the chief inspector of a helicopter engine repair in Utah with 25 years aviation experience.

To find out more or to offer suggestions and feedback, please give me a call or send me an email.

I look forward to seeing you in Utah!

Written by Bill Prochazka, Executive Vice President & General Manager

Tags: Duncan Aviation-Provo

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