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The Duncan Download Blog: Business Aviation Advice & Observations

How Your Aircraft's Interior Affects Business Aircraft Resale Values

Posted by Bob McCammon on Tue, Feb 21, 2017 @ 11:00 AM

Duncan Aviation Falcon 2000 Interior RefurbishmentPeople tend to judge how a business jet has been maintained by looking at the condition of the cabin. Prospective buyers and clients will hesitate if a jet appears to be in less than good repair. Yet, interior maintenance tends to be dismissed as a merely aesthetic or unnecessary expense.

The importance of an interior modification’s appearance varies by how an aircraft is used, and if it will be sold. Aircraft that are reserved for private or corporate use might postpone interior touchups until the next major refurbishment. By contrast, aircraft that are chartered tend to target the interior appearance as a much higher priority for passenger comfort and appeal.

The rationale for chartered aircraft is a well-maintained interior looks clean and feels more comfortable, and passengers feel more confident with how the aircraft has been handled and cared for. The same principle applies to selling an aircraft.

A worn or abused interior leads prospective buyers to question how the rest of the airplane has been maintained. When preparing to list an aircraft for sale, maintaining high-wear areas like armrests, entry door step treads and the galley help make a favorable impression with a buyer.

First impressions make a big difference in the sale. A well-maintained interior will help a business jet sell faster at a better price, and the broker or selling agent won’t have to make excuses for it.

Duncan Aviation’s aircraft acquisition and consignment representatives are among the most experienced in the industry, and are known for their dedication to the interests of their clients. For advice on how to keep your aircraft interior looking new without the expense and downtime of a complete interior refurbishment, request a phased interior maintenance schedule at www.DuncanAviation.aero/interior.

This article was contributed by Bob McCammon. Bob McCammon is a long-time Duncan Aviation team member, starting in the Line Department in 1968. He has since worked in a variety of areas and moved to Aircraft Sales & Acquisitions in 1992. He enjoys working with customers who are buying and selling aircraft, getting to know them and their companies. He loves that so many turn into repeat customers when they sell or upgrade.

Tags: Interior Refurbishment, Aircraft Sales

Duncan Aviation & The Art of Minimizing Downtime

Posted by Diane Heiserman on Thu, May 26, 2016 @ 10:24 AM

Simplifying A Puzzle of Complexity

Puzzle.jpgEver put together a 1,000 piece puzzle? How about one with no straight-edges or picture on the box? What if you only had a couple of hours to finish and the pieces kept changing shape? Sounds a little daunting, if not impossible doesn’t it. Yet this is a daily scenario at Duncan Aviation.

Getting Downtime…Down

Operations Planning Coordinators, Brian Barto, Doug Schmitt, and Jason Kinnan have the difficult job of identifying and pulling together all the loose pieces of every aircraft maintenance event at our Battle Creek, MI, Lincoln, NE, and Provo, UT, facilities to determine an appropriate downtime. On any given day, they may have 35-40 schedules to plan.

They are only able to do this with the help of a very skilled team members who are aware of every shop’s maintenance capabilities and the capacity of work that can be expected. They communicate directly with Project Managers, Team Leaders, and Tech Reps.

They know the work required, the manpower necessary, and the time needed to satisfy the customer’s need for the shortest downtime, while maintaining the quality of work they expect from us.

Read more Duncan Aviation Airframe Maintenance

Hitting the Ground Running

Because of the hard work these teams do prior to every customer’s arrival, all the factory-trained technicians assigned are knowledgeable and well-prepared to begin work immediately upon touchdown with all necessary tools and parts assembled. This is a result of hours of team members being in constant communication with each other, making sure that all work is done in the most efficient time, with no overlaps and minimal interruptions.

“We are very aware that downtime is of high importance to customers. That makes it a high priority to us, as well,” says Shawn Busby, Project Manager. “Because we are a full-service maintenance facility, we have the advantage of doing all that is required under one roof in the shortest amount of time. It also requires a higher level of communication and teamwork so we are able to reduce downtime, increase efficiency and save our customers money.”

Read more Duncan Aviation Avionics Install

Unmatched

“Our engine capabilities are so inclusive that other FBO operations use Duncan Aviation engine team members to support them,” said Mike Bernholtz, Turbine Engine Service Sales Rep. “It is difficult for them to match our expertise, capabilities and downtime with our factory authorizations for Honeywell TFE731, HTF7000 and APUs; Pratt & Whitney 300 series, 500 series, 600 series, JT15, and PT6; Williams International and General Electric CF34.”

Read more Duncan Aviation Turbine Engine Services

You Get What You Pay For

We understand that budgets are tight and you want the best value, but don’t mistake the lowest price tag as your best option. When it comes to considering an MRO for aircraft paint or interior refurbishment work, you really do get what you pay for. “We have seen customers go with the lowest offer in order to save money. But end up having to pay more for services their chosen facilities are incapable of providing,” says Suzanne Hawes, Completions Sales Rep.

Read more Duncan Aviation Interior Completions

“In the case of hidden damage and corrosion, if the low-cost service provider does not have engineering and structural capabilities, the customer ends up having to hire a separate engineering consultant to assess the damage. And potentially even a third facility to do the structural repairs..  

At Duncan Aviation we have the experience, that if the damage is beyond tolerance, we work directly with the OEMs to create a repair disposition and have a structures team able to complete the repairs in-house.

Read more Duncan Aviation Aircraft Paint Services

We Have Anticipated Your Needs

There is no simple solution to keeping an aircraft airworthy. The regularly scheduled maintenance events and those that are not expected all add to the cost of doing business by air. As an aircraft operator as well as a service provider, Duncan Aviation understands the daily complexities and has already anticipated your needs before you have.

We make it our business to take the complicated puzzle of aircraft operation and ownership and make it as simple as possible for you.

The best and most economic choice for maintenance events, all the time, every time, is Duncan Aviation. The years of experience and the long list of capabilities at all of our facilities has proven that when we promise to do a job, we are promising to deliver on time, at a fair price, and with the highest quality of work.

This isn’t a random guess disguised as a promise; it is the expert opinion of team members who make it their job to know.

Tags: Engine Maintenance, Airframe Maintenance, Interior Refurbishment, Aircraft Paint

An Interior For The Albatross

Posted by Kate Dolan on Fri, Mar 04, 2016 @ 01:15 PM

N51ZD8807_Custom.jpgIn April 2015, the 61-year-old amphibious aircraft landed at Duncan Aviation’s Lincoln, Nebraska, facility to get fitted with its new interior—or, more accurately, an interior.

In addition to installing sound-dampening materials, the production team, following the plans of the owner’s (Joe Duke) designer, Bruce Shoemaker of SDesign.aero, put in numerous passenger accommodations. The crew built two galleys, a lav and interior panels and installed LEDs, USB plugs, dome and task lighting and new gaspers. They updated the cockpit with side ledges and a workstation.

“It’s evident that everyone here at Duncan Aviation cares. The attention to detail is unmatched,” says Joe. Gesturing toward the galley, he adds, “Look at the quality of the cabinetry, and they were difficult to build.”

Our time-lapse video captures the progression from the pristine but empty cabin and cockpit to the newly completed aircraft interior, designed to invoke the style and materials used in the period in which the Albatross was produced.

Watch Video Now

Tags: Interior Refurbishment, Videos

The Interior Shop Helped Duncan Aviation Transition From Sales To Service

Posted by Kate Dolan on Tue, Jan 26, 2016 @ 12:42 PM

1982 had barely flipped a calendar page when Duncan Aviation opened its brand spankin’ new Interior shop, and 19-year-old Matt Spain was one of the shop’s first five employees.

1982MattSpain-employee-ID_SM.jpgHe’d been working for a company that refurbished aircraft interiors in 1981 when his good friend Chip Mosley encouraged him to take a look at Duncan Aviation.

Matt liked what he saw, was hired by Bob McCammon. Matt began his career here on June 22, 1981 in the Paint shop, and he moved to the new Interior shop a few months later when it opened.

“On the day the new Interior shop opened its garage door, I was there,” says Matt. “We didn’t yet have a Design Center or a Cabinet shop, and we mostly did soft good replacement and Interior repairs. We fixed broken seats, hinges and armrests and installed carpet, headliners and side ledges. And we sewed. We all knew how to sew, or we learned on the job.”

Matt, who will celebrate his 34th anniversary with Duncan Aviation in June, is the only one of the original Interior shop employees who’s still at Duncan Aviation. Housed in a garage in one of the old hangars, Matt worked with Ray Butkus, Arnold Goodlett, Dennis Hansen and Mike Harris, and Mike Winters supervised the small staff.

“Ray and Arnold wereMatt-Spain_sm.jpg the upholstery specialists, Mike could do a little of everything, and I focused on completions and modifications,” says Matt.

During those early years, the guys in the Interior shop worked on primarily 25 and 30 series Learjets, Jetstars and Sabreliners. The biggest aircraft they touched was a GII.

“In addition to the fact that I got to work on an airplane, I loved working with my hands and seeing the difference between before and after,” says Matt. “It is so rewarding to see the look on owners’ faces when they pick up their aircraft and say ‘Wow! You guys are really good at what you do!’”

Cabinet work was outsourced to Dwight Moody’s cabinet shop in the Haymarket. In 1983, Duncan Aviation bought that cabinet shop and many of its employees became Duncan Aviation employees. Gerry Hilde, who retired in October 2015 after 32 years, was one of the original Cabinet shop employees who transitioned to Duncan Aviation after the acquisition.

Around that time, the Interior shop and the newly acquired Cabinet shop moved from the garage to the backside of the LAI hangar (now Hangar C). Duncan Aviation also hired Interior Master Finish Specialist Steve Reznick as its first finish guy. 

“Before Steve, we did whatever we could to get by,” says Matt. “He knew and taught us materials, products and methods that we just didn’t know. Steve showed us how to match stains and fix damaged areas, he introduced a whole new interior painting system and he taught us about faux finishing, too. He knew clear coats and materials that worked on wood. With his knowledge and experience, Steve took the shop to a whole new level.”

In 1985, Matt transitioned to the Interior shop Team Leader, and he says he was a man on a mission.

“As a brand new Team Leader I was a hard driver focused on getting aircraft finished and delivered on time,” says Matt. “I was learning how to be a manager and how to conduct business in a professional manner, but I had high expectations. I worked right alongside my team, but if we were told something had to be done by Friday, I’d make sure it was done by Friday no matter how many hours we had to work.”

As Duncan Aviation’s reputation grew in the industry and the Interior shop grew (by roughly 18% each year), Matt grew professionally. He was managing the Interior shop, was married and had two children, and Skip Madsen and John Slieter encouraged Matt to go to college. With tuition assistance from Duncan Aviation, Matt went to Doane College and graduated with a degree in Business Administration, with an emphasis in management.

“It was an interesting time, but my education was timely and extremely valuable,” says Matt. “I was insanely busy, but I’d go to school at night and apply the principles I had learned the next day on the floor.”

Matt began managing the Interior shop in 1991, and he oversaw the growth of the production team from 35 people to more than 200, with 28 team leaders. As business picked up and aircraft transitioned from small to mid-sized cabins, the Interior shop outgrew its space.

Members of the Interior shop, including Matt, were called upon to submit their ideas to Tectonic Management Group who asked for our input on the design and layout of the new shop. In 2001, on the day President George W. Bush was inaugurated, the Interior shop opened in its current location in Hangar D.

In 2007, Matt left the Interior shop to work with our NetJets Program.  He transitioned to Project Manager in 2009 and then on to Paint and Interior sales in 2010. He spent nearly 30 years on the production side, managing and building teams.  When Mike Minchow, then Manager of NetJets and Sales, asked him to join the sales team, Matt jumped at the opportunity.

“I often thought sales would be a good next step for me” says Matt, and he credits Senior Sales Representative in Completions and Modifications Service Sales Tracey Boesch for teaching him the art of selling interiors for Embraer and Bombardier aircraft, even though she specializes in sales for Dassault Falcons and Learjets.

“I love sales, and it’s been a welcome change from managing people,” says Matt. “The experience of working on the floor and managing people has given me an advantage in sales, though. I know what we’re capable of, and I know what questions to ask. From a customer’s perspective, the whole process should be seamless from proposal to production. In order to offer that kind of experience, it’s important that we sales people ask the production folks a lot of questions. Learn from them; let them help you when you’re writing a quote. Go and ask them questions.”

During Matt’s tenure with Duncan Aviation, the Interior shops’ capabilities grew from the original handful of airframes to dozens, including Falcon, Gulfstream, Global, Challenger, Hawker, Citation, Learjet, Embraer, Hawker, King Air, Astra/Westwinds, and more.

The Interior Mods/Completions shop is in Manager Jared Stauffer’s capable hands now, and in partnership with the Duncan Aviation Design Center, offers custom designs by professional designers, quality products and meticulous attention to detail. Over the years, the Interior shop has evolved from its humble beginnings to a production crew that’s capable of refurbishing headliners, building custom cabinets, upholstering chairs and divans, constructing executive tables, and much more.

Tags: Interior Refurbishment, 60th Anniversary

Caring for the Wool Carpet in your Business Aircraft

Posted by Duncan Download Blog on Tue, Oct 20, 2015 @ 03:01 PM

Choosing wool carpet for the interior of your business aircraft is an investment that will keep your cabin interior looking pristine for years to come. In order to keep it looking and performing at its best, regular cleaning is necessary.

The following information is an informal guide to the maintenance of your wool carpet. It is by no means a comprehensive list of methods for cleaning. Always consult the manufacturer's guide to cleaning.

SOLUTION CHART FOR WOOL CARPETS
Type of Stain Treatment
Alcohol Blot with cold water
Bleach Blot with cold water as soon as possible
Blood Blot with cold water and/or vinegar solution
Butter Blot with cold water and/or vinegar solution
Candle Wax Lay absorbent cloth over wax and lift out with warm iron
Chewing Gum Chill with aerosol freezing agent or ice in a plastic bag, pick or break away gum and/or blot with solvent
Chocolate Blot with cold water and/or vinegar solution
Coffee Blot with cold water and solvent
Cooking Oils Blot with solvent
Cream Blot with solvent
Egg Blot with vinegar solution
Felt Tip Pen Blot with clear nail polish remover-acetone, alcohol or methylated spirits mineral turpentine
Floor Wax Blot with solvent
Fruit Juice Blot with cold water and/or vinegar solution
Furniture Polish Blot with detergent, ammonia solution or solvent
Gravy/Sauces Blot with cold water and/or vinegar solution
Ink (Fountain Pen) Blot with clear nail polish remover-acetone, alcohol or methylated spirits mineral turpentine
Ink (Ball Pen) Blot with clear nail polish remover-acetone, alcohol or methylated spirits mineral turpentine
Ketchup Blot with vinegar solution
Lipstick Blot with solvent  
Milk Blot with cold water
Mustard Blot with vinegar solution
Nail Polish Blot with clear nail polish remover-acetone and/or vinegar solution
Oil and Grease Blot with solvent
Paint (latex) Blot with detergent, ammonia solution or solvent
Paint (oil) Blot with detergent, solvent or methylated spirits mineral turpentine
Rust Blot with solvent and/or rust remover
Salad Dressing Blot with solvent
Shoe Polish Blot with solvent
Soft Drinks Blot with cold water
Soot Blot with solvent
Tar Blot with solvent
Tea Blot with cold water and/or solvent
Urine Blot with cold water and/or vinegar solution
Vomit Blot with vinegar solution
Wine Blot with cold water or absorbent powder

Click to edit your new post...

Tags: Interior Refurbishment

Making a 14 Year Old Falcon 900 New Again

Posted by Diane Heiserman on Tue, Jul 14, 2015 @ 08:00 AM

It was a massive amount of work completed in a short amount of time. However, it still delivered on time and squawk-free with a transformation nothing short of spectacular. 

When this Falcon 900B arrived at Duncan Aviation, the interior workscope completely changed at the last minute, allowing very little time to preplan the changes and nearly nothing for material lead time.

We think we nailed it. What do you think? 

Interior Transformation

Before and after

Falcon900B_1Falcon900B_2

Left-hand aft divan added replacing two club seat and a closet. Read the 2015 Spring Duncan Debrief for more interior before and after photos.

"This was a very large project with little planning time. As quickly as this project came together, I was extremely impressed with how the individual shops at Duncan Aviation responded and prepared. Everyone involved acted with a sense of urgency and had a positive attitude. It is remarkable to see a project of this magnitude come together, a true testament of hard work and commitment. Thanks to everyone involved for putting in the time and effort to make this a successful project. The owners of this aircraft are extremely thrilled with the outcome as all expectations were exceeded!" 
-Chief Pilot Franciso Angarita

Avionics Upgrade

Falcon900B_5

 EFIS to CDS/R. Read the 2015 Spring Duncan Debrief for the complete list of avionics upgrades.

Exterior Enhancements

Falcon900B_3Falcon900B_4

New LoPresti BoomBeam landing lights. Complete new exterior paint scheme. Read the 2015 Spring Duncan Debrief for more exterior enhancements. 

Tags: Avionics Installation, Interior Refurbishment, Falcon

Gulfstream V Interior Transformation: Good-bye Blues

Posted by Diane Heiserman on Fri, Jul 10, 2015 @ 12:46 PM

Fresh out of pre-buy, this Gulfstream V needed a makeover to breathe life into a dark interior. The deep blue and gray chairs and carpet made this large 13-passenger cabin feel dated and constrained. The customer's expectations were clear. Clean it up. Lighten it up. Open it up.

Take a look, the transformation was amazing.

Blues1Blues2

That is just the beginning. Continue reading the Spring 2015 Duncan Debrief to see the stunning before and after photos. 

Gulfstream V Transformation Before & After

 

Tags: Interior Refurbishment, Gulfstream

Falcon 50 EX: Individually Crafted with Passenger, Pilot in Mind

Posted by Duncan Download Blog on Tue, Jun 23, 2015 @ 07:00 AM

Duncan Aviation works with a variety of customers. The majority use their aircraft for business purposes, some have personal aircraft and a small portion are pilots themselves. A very select group fit all three categories.

Falcon50EX_April-2015When a customer came to Duncan Aviation's Battle Creek facility with a Dassault Falcon 50EX, his mission was to leave with the best upgrades in the cabin, as well as the flight deck.

"Our customer dubbed the Falcon a Time Machine, and wanted to ensure this time saver was the most comfortable and efficient tool to get from point A to point B," says Completions Sales Rep Nate Darlington, confirming that the creative tail number M-CFLY was, in fact, a Back to the Future time-traveler movie reference.

After completing a pre-buy inspection through Duncan Aviation, the aircraft went directly into an airframe inspection, complete interior refurbishment, complete aircraft paint refurbishment, Cabin Management System (CMS) installation and flight deck upgrades.

Read more about the completed Time Machine in the Spring 2015 issue of the Duncan Debrief.

McFly_April-2015

 

Tags: CMS, Airframe Maintenance, Interior Refurbishment, Paint Refurbishment, Pre-Purchase Inspection

Duncan Aviation Designer Shares Her Business Aircraft Design Expertise

Posted by Diane Heiserman on Wed, Nov 19, 2014 @ 10:53 AM

Browning_Lori_blog

Lori Browning is an experienced designer that knows a thing or two about business aircraft. Since 2010, she has been designing business aircraft modifications, completions and refurbishments at Duncan Aviation’s Battle Creek, Michigan, location.

Her knowledge of the aesthetics of the interior and exterior of an aircraft is well-known. So much so, she is often sought out her professional expertise on a number of projects and articles. Most recently for What's Cooking: Galley Possibilities, an article on AviationWeek.com by Mal Gormley. A great read about how new and traditional thinking, along with careful planning can transform a vital element of business aircraft.

Here are other articles that Lori has contributed.

Creating a Business Traveler's Cabin

A customer came to Duncan Aviation with his Global Express and requested an interior refurbishment to create a place to work, rest and reboot.

Current Aircraft Designs Feature Function & Form: Interior Trends

We look at some of the recent aircraft design trends that our aircraft designers have seen and discuss the importance of productivity as well as design.

Dynamic 3D Paint Schemes with Duncan Design

Customers now have the option to work with 3D renderings while collaborating with Duncan Aviation on the design of their aircraft’s exterior paint scheme.

Exploring "Green" Materials for Aircraft Interiors

Textile companies are creating new “green” fabric lines. The properties that make them green also make them suitable for aviation burn regulations.

12 Eco-Friendly Materials for Aircraft Interiors

A look into carpets, veneers, and other materials used in aircraft interiors to find the most sustainable products available.

Tags: Interior Refurbishment

Day 3: Duncan Aviation at NBAA—Static

Posted by Diane Heiserman on Thu, Oct 23, 2014 @ 11:42 AM

It is day three of NBAA! Have you been to Static?

Take a trip to the Orlando Executive Airport and drop by NARA static display–220 and check out this Embraer Legacy 600. It has been completely refurbished both inside and out with a 96-month inspection and Wi-Fi.

Click on photos to enlarge. 

photo-4_blogphoto-1_blogphoto-3_blog

Along with its incredible physical transformation, the aircraft boasts a new Aircell GoGo Biz Broadband solution, as well as the Aviator 200 Swift Broadband solution alongside several custom additions, creating an efficient, effective, comfortable business jet.

IMG_7789_blogIMG_7915_blogIMG_7813_blogIMG_7860_blog

We also paired up with Embraer Executive Jet’s PreFlown division to develop a timelapse video showcasing what it takes to inspect and update an Embraer Legacy 600. To watch the video, visit http://www.duncanaviation.aero/videos/embraer_refurbishment/index.php.

 

Tags: Interior Refurbishment, Wi-Fi, Paint Refurbishment, NBAA

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