banner1.jpg

The Duncan Download Blog: Business Aviation Advice & Observations

Duncan Aviation Does Not Go Unnoticed at Heli-Expo 2017

Posted by Duncan Download Blog on Tue, Mar 21, 2017 @ 11:00 AM

Duncan Aviation set out once again to make its presence and services known to the larger helicopter world at the 2017 Heli Expo in Dallas, Texas.

Just like 2016, we were greeted with enthusiasm, professionalism, and curiosity. But two things stood out to Ken Hurd, Duncan Aviation Accessories Technician that made this year’s show different.

  1. A Lot More People

“This year's show was promoted as bigger than ever, and the size of the crowds seems to confirm the show as one of the best attended.”

  1. More People Recognized Duncan Aviation

“During the show we were more widely recognized as a company that supports rotor wing accessories and avionics. Attendees visited the Duncan Aviation booth and shared their ideas on how we could take advantage of our impeccable reputation and abilities in the business aviation industry to expand our presence in the helicopter industry.”

Avionics Technologies, Inc.jpgMike Kizziah with MOOG.jpgKenny from precise flight.jpg

Although we have been Heli-Expo attendees for several years, 2017 is the second year we had a show booth with team members representing areas that often touch helicopters or helicopter components. These areas include component repair and overhaul, parts sales and exchange, as well as the Government and Military contracts.

“I didn't know Duncan Aviation worked on helicopter components” was heard over and over again during the show. While it is true Duncan Aviation’s history is firmly grounded in the fixed-wing industry, we have been working on helicopter avionics for decades and the business is growing. 

Read about Duncan Aviation in the 2017 HAI Insight Magazine

According to Karl Detweiler, Duncan Aviation Components Business Development Manager, several attendees and exhibitors were glad to see Duncan Aviation expanding into helicopter components. “They expressed the need to have more long-term stability in the available service shops. To them, Duncan Aviation represents stability and quality."

Taylor From Aerotex.jpgIMG_20170307_100346962 (Mobile).jpgRSG_Rotorcraft Services Group.jpg

Since purposefully promoting the Duncan Aviation helicopter component business in 2016, the projected growth for 2017 has a positive outlook. In fact, by the end of Heli-Expo, every Duncan Aviation representative found new helicopter business for the company to add to its already expanding portfolio.

We will continue to work hard and continue to build our reputation into the helicopter industry.

Tags: Parts & Accessories

Duncan Aviation Releases December Duncan Intelligence

Posted by Duncan Download Blog on Thu, Dec 15, 2016 @ 10:43 AM

Did you know that we have the exclusive rights to reconfigure AIM® 1100/1200 series attitude indicators and gyros to meet your platform requirements? 

Have you heard that legacy aircraft operators have another transponder option to meet the ADS-B mandates?  

No? Then you haven't read the December issue of the Duncan Intelligence.

Didn't receive the Duncan Intelligence? Subscribe Now

 
engine-75.png

HTF7000 Service Bulletin Update

There are a number of Honeywell HTF7000 SBs that have become hot items. These can be accomplished at our Turbine Engine services shop, or any one of our Engine Rapid Response locations across the United States.

accessory-75.png

Don’t Delay When Sending Control Rod Assemblies In For Repair/Overhaul

If these units are ever pulled for operational failure, they should be sent in immediately for evaluation. The longer they sit, the more likely corrosion will invade causing more problems at disassembly.

install-75.png

NXT-700 Mode S Transponder Satisfies the DO-260B Mandate for ADS-B

The ACSS NXT-700 AML STC is complete and ready to meet the ADS-B mandate for many legacy aircraft operators.

instruments-75.png

AIM (Extant) Attitude Indicators Repair/Mod/Loaner Capabilities

We have the exclusive rights to reconfigure these loaner units to meet the lighting, power configurations, and tilt angles based on your platform requirements.

instruments-75.png

Keeping Out-Of-Production Parts Available

When these units require replacement, your only options are to: 1) buy a whole new servo unit or 2) upgrade the entire avionics package of the aircraft.

Tags: Parts & Accessories, Avionics & Instruments, Engine Maintenance, NextGen

Aircraft Landing Gear Repair & Overhaul Is Not a Commodity Service

Posted by Diane Heiserman on Wed, Dec 07, 2016 @ 08:00 AM

An aircraft can't go anywhere without its legs. Landing gear are an integral part of the whole operation, yet their overhaul and inspections are more often viewed as something that is taken care of behind-the-scenes; scheduled alongside, but taking a backseat to, a major airframe inspection. Yet, it can have a huge impact on the entire project's schedule if the restoration runs into major squawks.

So who’s taking care of your aircraft’s legs?

landing-gear_blog.jpgAlthough landing gear overhaul and repair services are not available from everyone from coast-to-coast, it has a bit of a reputation of being a commodity in the business aviation industry. There are almost too many choices on where to send your gear when it comes time for inspection.

It is fair to think with FAA regulations, Chapter 5 requirements, and access to the same maintenance manuals, that all facilities are equal. You would be wrong.

In reality, landing gear overhauls are not created equal, and there are often many differences among the maintenance facilities and the quality of work performed, and out-the-door price.

So how do you decide? Let’s begin with what’s most important to you.

Video: View the entire process of a 192-month inspection of a Challenger 604 landing gear here.

Downtime

Landing-gear-shop-full.jpgAsk nearly every aviation service sales person what the top deciding factor is for their customers when choosing an MRO for service and they will tell you Downtime.

No one looks forward to having their aircraft down for inspection. Time is money and your aircraft needs to be available at all times. That is why your time requirement is one of our requirements.

At Duncan Aviation, we continually examine our processes to find more efficient avenues to deliver landing gear faster. However, we will never sacrifice quality or safety for the sake of time.

In 2015, our landing gear shop met quoted turn times a near perfect 98% of the time on scheduled, complete landing gear sets. In 2016, we are on track to improve that number even further thanks to a more efficient process and interactive calendar.

Experience

When it comes to overhauling, inspecting, and repairing landing gear assemblies and subassemblies, we’ve been doing it since 1978. The shop started out modestly as a bench at the back of our main hangar but has since grown to a 6,000-square-foot facility equipped with an overhead crane, dedicated paint booth, and cure room.

Are we the largest landing gear shop in the industry? Possibly not, but to the nearly 500 operators who rely upon us each year, we are big enough.

With capabilities on more than 50 different make/model aircraft and 3,143 unique landing gear parts, we’re confident we’re big enough for you, too.

Video: Embraer Landing Gear Before and After

Warranty

By the very definition, a warranty is a promise of continued support and service even after the project is over. We believe so highly in our own work, that our warranties cover everything. Parts, labor, and not just our work, but the work of others...covered.

I know what you’re thinking! How can Duncan Aviation possibly offer a warranty on work they didn’t perform?

It’s simple. Through our experience, we’ve been able to identify high-failure parts and will take the extra time during overhaul to make sure those parts are able to last.

We think we’ve done a pretty good job at it because our warranty claim rate in 2015 was less than 1%, 0.6% to be exact.

Pricing

Although price is likely not the most important factor in your buying decision, it still is an important one. That is why we offer three different pricing structures to fit your budget requirements.

Firm Fixed. Before your gear gets to Duncan Aviation, you will know what you are paying. Firm Fixed guarantees one price with no bill-back, regardless of the condition of the gear. We have heard from several operators who chose a lower-cost provider that with additional billing based on the gear’s condition, their final invoice was higher than our Firm Fixed quote.

NTE (Not To Exceed). With NTE, we will provide you with the maximum quote. Your final bill will not exceed that quote. It could even be less. There will be no additional billing that will drive the invoice over the NTE maximum price.

There could be some exceptions to the above pricing structures of which you will need to be aware. These include additional customer requests, optional Service Bulletins, missing or abused parts, and replacement of life-limited parts and engineering fees, if required.

Standard Pricing. Standard Pricing includes all labor required to perform the normal inspection or overhaul, and required parts. Any discrepancies found during the inspection that may require additional parts and labor, will be quoted over and above.

Each pricing structure has its advantages. We will work with you to identify which makes sense for you.

We realize that you have a lot of choices when it comes to servicing your landing gear. We know you want more than the minimum required.

  • You expect your downtime requirements to be respected
  • You require quality and experience
  • You demand a guarantee of a job well done
  • You want flexible pricing options to meet your budget,

Seems like an easy decision really. Duncan Aviation.

Tags: Parts & Accessories, Landing Gear

Service Letter Issued To Prevent Over Torquing of Aircraft Battery Studs

Posted by Duncan Download Blog on Thu, Sep 01, 2016 @ 09:56 AM

Securaplane (Meggitt) has released Service Letter, SL-9750W0370-24-13,1 which changes the cell block nut installation process to help prevent over torquing of the studs when installing the reblock kits in Securaplane batteries.

Securaplane battery2Securaplane battery1

The heart of the revised procedure is to reduce the running torque, the torque needed to turn the Binx nut onto the stud until it contacts the washer on the cell to 15 in-lbs. If, during the installation, the running torque reaches 15 in-lbs., then the nut is to be removed, its threads cleaned, and reinstalled.

The final tightening torque remains the same as originally called for in the CMM (usually 32 or 35 in-lbs). The final torque becomes the sum of the running (twisting) torque, and tension torque as the nut tightens.

Originally the running torque to install the Binx nut was the same as the final torque. It was possible the running torque could reach the 35 in-lb. limit while installing the nut, with none of the torque being final, tightening torque. If this would happen, the running torque could create a broken stud.

This Service Letter procedure should eliminate any risk of a broken stud.

 

Read the Meggitt Service Letter  for more information.

Tags: Parts & Accessories

Why Are You Waiting Weeks For An Offer on Your Surplus Aircraft Avionics?

Posted by Diane Heiserman on Tue, Jul 26, 2016 @ 09:00 AM

 501_1228_04_default.jpg
501-1228-04: Lead Acid Emergency Power Supply

If you are waiting more than two weeks for an offer on your available aircraft avionics inventory, you are waiting too long. 

The business aviation industry is growing rapidly and the demand for good, serviceable avionics parts to support customers’ current and future needs is strong. So Duncan Aviation’s Parts & Rotables Sales has stepped up efforts and increased on-hand inventory of avionics parts for all makes of business aircraft, including modifications packages removed for avionics upgrades.

Every day, customers reach out to Avionics Acquisitions Manager, Jamie Blackman, and her team offering a list of inventory to purchase. Most lists average 20-50 part numbers, but can be as high as 5,000.

  • Aircraft inventory companies that purchase aircraft to part-out offer us avionics units, knowing our customer base will likely be able to use the inventory.
  • DOMs will sell their rotable pools if their aircraft is traded in for a larger or newer aircraft. These pools consist of good, serviceable units they no longer need. So they sell the units and then turn around and buy inventory for their new rotable needs.

“We have no limits on how large or small of a list we’ll buy,” says Jamie. “If a customer presents us with a list, we’ll take it all whether we have repair capabilities or not.” This makes it easier for the customer, she says, saving them the time it takes to go to multiple outlets to sell their inventory.

 501_1712_02_default.jpg Front-1.jpg  Default-2.jpg
501-1712-02: Emergency Power Supply 071-01519-0101: King Ant/RCVR/XMTR   622-1270-001: Collins Transponder

Duncan Aviation  Parts Search & Quote Request

Best Price First

But they won’t haggle on price and Jamie explains why, “We always offer our best price out of the gate, never low-balling or engaging in time-consuming negotiations. We won’t waste your valuable time exchanging emails or phone calls to come to pricing terms. By offering your the fairest price upfront, we save ourselves time and make you money.”

William Calgagni of the Calin Corporation explains why he selected Duncan Aviation to sell his avionics parts. “Out of the three companies I contacted, Duncan Aviation was the easiest to work with and the best fit for my needs, offering a competitive price.”

Jamie knows by offering the fairest price upfront the seller is more likely to come back again the next time they have additional units for sale. William agrees, “The next time I have any avionics units to sell, Duncan Aviation will be on the short list again.”

“We are more than happy to explain how we arrived at our offer,” explains Jamie. When a list is received, it is examined and compared to all of the historical data that has been collected by Duncan Aviation. Each Individual part number is researched to find sales history as well as repair capabilities and average repair costs. Even our own stock quantities are examined to determine the current number of units on hand. All of this information together provides the most accurate fair market value and is used to formulate the purchase offer extended to the customer.

Our offers are competitive and, in most cases, higher than others because we have more than 45,000 different repair manuals and a large team of avionics repair professionals. These in-house repair capabilities keep costs under control, allowing us to offer more money for the units. And our wide and active customer base ensures that we are able to maintain multiple units in our inventory.

Best Price Fast

071-01550-0101_Default.jpg
071-01550-0101: King Radar Antenna

Not only will you get our best offer out of the gate, you’ll have that offer within one to two business days of receiving the list. There is no waiting up to two weeks to hear back about an offer or to find out that most of the list is rejected. We have a proprietary computer program that compares individual part numbers to Duncan Aviation’s entire historical experience with each unit. With a click of a button, we are able to replicate the thoroughness of manual line-by-line research, but have results within a matter of a few hours.

Over the past three years, the Duncan Aviation Parts & Rotable Sales has added over $2.5 million in avionics inventory. And recently started an Avionics Purchasing Program to build an inventory of avionics units for which we don’t have repair capabilities. “The market demand for these newer systems is beginning to grow,” says Jamie. “Our customers need these units and we want to be able meet those needs by being their best source.”

WeBuyAvionics@DuncanAviation.com

If you have avionics inventory, whether it is one unit or thousands of piece parts, we will be the first to respond and with the best offer. When receiving your payment you have the option of cash, trade or putting credit on your account for future Duncan Aviation work, anywhere in the company.

Contact Duncan Aviation to sell your excess avionics inventory by emailing an Excel spreadsheet of your parts list, including part numbers to WeBuyAvionics@DuncanAviation.com. We are also interested in purchasing surplus inventories of airframe and engine accessory components.

Tags: Parts & Accessories, Avionics & Instruments

A Day in the Life of a Radar Unit at Duncan Aviation [Video]

Posted by Diane Heiserman on Tue, May 24, 2016 @ 03:21 PM

radar-1.jpg

Spring is here and that means storm season is upon us! Because radar is a great tool to avoid severe weather, spring is not the time to find out your radar is not functioning properly. For this reason, the Duncan Aviation avionics and instrument shop is kept very busy, servicing thousands of radar units every year.

Watch the video (below) and follow a radar as it makes a roadtrip through our Lincoln, Neb. facility during a routine inspection.

Radar Rotable Exchanges

Also every year, we process hundreds of radar exchanges. In order to meet this growing demand, we continually increase our radar exchange and outright inventory options so AOG customers don’t have to wait. There is also a loaner pool available.

To save you money and provide peace of mind, we offer one year warranties and flat rate exchange options on rotables that are notorious for add bills. To keep our pricing low and to avoid the ever-dreaded add bill, we use serviceable parts from hundreds of on-site core units.

Duncan Aviation Parts Sales is running a June promotion on radar rotables.  If we receive your core back at our Lincoln facility within five business days of the radar exchange unit shipping, we will issue a $50 credit to your Duncan Aviation account for future business.  Contact any Duncan Aviation Parts & Rotable Sales Contact. 

 

 

 

Tags: Parts & Accessories, Videos

Duncan Aviation is new, but not new, to the rotor wing industry

Posted by Karl Detweiler on Thu, Mar 17, 2016 @ 09:08 AM

This was our first year at HAI HELI-EXPO as an exhibitor. We had so much fun and met so many very important people; we will be back next year.

event-collage.jpg

OK…we admit it. We are HAI HELI-EXPO exhibitor newbies and should have been at this show years ago, but we are not rookies when it comes to aviation component services. In fact, we are one of the oldest, most established avionics and accessory service companies in the world.

  • Component shop technicians with over 1,944 years of experience
  • 40,000+ aviation component service and support capabilities
  • Authorized sales and factory service center for all the industry’s top-line brands including Rockwell Collins, Honeywell/Bendix King, Avidyne, NAT, Garmin, Chelton/Wulfsberg and JET/BF Goodrich/L3
  • We are the only authorized Universal Avionics Service Center in the United States. 
  • Helicopter avionics available for immediate exchange

AOG Services (800.568.6377)

We are open 24 hours a day, 7 days a week for component AOG support. So whether you call us at 2 PM, or 2 AM, you will get a live person, experienced in component sales, repair, and overhaul support. We can schedule your exchange or repair anytime, day or night.

Component Repair / Overhaul Services

In the News

So you see. We may be new (to the HAI HELI-EXPO), but we’re not new. We’ve been around awhile, owned by the Duncan family since 1956. Few companies in the aviation industry, if any, are 60 years old and still operating under the same name. We have seen competitors come and go and companies bought and sold, some several times.

But, if you are looking for a company that has truly demonstrated stability, integrity, longevity; a company that will be here to support you not only this year, but for years to come, Duncan Aviation is the company you want to do business with.

Tags: Parts & Accessories, Avionics & Instruments, Conventions & Exhibitions

Aircraft Operators in Mexico Want Reliable Parts & Rotables Services

Posted by Lori Johnson on Tue, Mar 15, 2016 @ 09:00 AM


“Duncan Aviation has excellent aircraft parts availability, good prices and great service. We regularly use their parts and rotables services because their quality is awesome.” –Francisco Carrillo Peralta, Purchase Agent for ALE Service Center in Mexico.

With more than 15 years of experience as a maintenance and repair organization working in the Mexican market, ALE Service Center has three locations in Mexico and provides service for about 100 clients who operate Hawker-Beechcraft, Agusta, HondaJet and Bombardier aircraft.

“I can trust what Duncan Aviation tells me,” Francisco says. “If they say they have a part available, they do. And their ship times are accurate and fast.” No other aviation parts company can compete when it comes to customer value.

Chris Gress, Duncan Aviation Parts and Rotables Sales manager says it comes as no surprise when customers like Francisco keep coming back. “Duncan Aviation’s reputation in providing quality aircraft parts is widely known throughout the aviation industry. Our repair capabilities are top-quality and our prices are always a fair value. Anyone who has ever purchased an aircraft part that is tagged with a Duncan Aviation 8130 knows that they are getting a part that will be reliable with no warranty or failure issues.” 

la_foto_7.jpgChris will be at AeroExpo at the Toluca International Airport March 16-18. Stop by booth #20 to talk with him and other Duncan Aviation representatives.

Duncan Aviation’s international parts sales experience includes parts and rotables with completed and accurate 8130 paperwork, the management of repairs and overhauls sent to the U.S. to be serviced both by Duncan Aviation and other FAA approved U.S. Repair Stations; the consolidation of return shipments of freshly serviced components back to countries all over the world; and the safe shipment of hazardous material from the U.S. to countries around the world while meeting all regulatory compliance.

Just call +1 402.475.4125 to get instant service, 24/7/365, including holidays, nights and weekends. Or visit Duncan Aviation’s There’s no need to make dozens of calls and scour the internet looking for a part or service. Duncan Aviation has the component solutions you require and will quickly fulfill those needs.

To see more, check out our Parts Search at www.DuncanAviation.aero/parts. You can also download our mobile parts app to search from your phone. Just visit www.DuncanAviation.aero/apps.

Tags: Parts & Accessories, Aircraft Parts

Aircraft Accessories: When There Are No Spares to Spare

Posted by Diane Heiserman on Thu, Feb 18, 2016 @ 11:15 AM

Paxton.jpg“When I’m told I’m going to get my unit back in three days, I get my unit back in three days, usually before.”
—Paul Paxton, Director of Maintenance

Paul Paxton runs a tight flight operation for Herzog Contracting Corp., performing a delicate balancing act keeping their fleet operational and ready for their weekly flights. “Wherever we have business, the aircraft have to be ready to go,” says Paul.

Headquartered in St. Joseph, Missouri, their weekly flights have taken them to 46 states and six countries. Herzog supports the growth of community and state infrastructures by building commuter rail and freight systems, as well as road, highway and airport construction projects.

Their flight hours fluctuate widely from week to week and month to month. This heavy flying schedule takes a lot of planning and constant communication. As the director of maintenance, Paul follows a detailed plan to keep the aircraft and all of the hourly components up-to-date with their maintenance schedules.

But as we all know, things happen and not always according to a set schedule. And when they do, it is important to have a back-up plan to get things back on track.

Paul recently found himself in a situation where his aircraft were going to be down at the same time due to the actual hours flown being nearly double what was expected. That caused one of the starter generators to get critically near the end of its hours. It needed to come out immediately and get sent in for overhaul.

Paul doesn’t keep a lot of spares on hand. Therefore, when he pulls a component for overhaul or repair, it essentially creates an AOG situation. “I either have to exchange it or have it expedited through the overhaul.” Preferring to have his own component back, he picked up the phone and called his back-up plan, Joy Damian. Joy is a customer account representative for Duncan Aviation’s Accessories department.

It was 4 o’clock in the afternoon on a Wednesday when Joy received Paul’s call. “I’m pulling a starter and I need it back ASAP. Can you help me out?” To which she replied, “We’ll work it in.”

After Paul made the two-and-a-half-hour drive to Duncan Aviation in Lincoln, Nebraska, the starter generator was entered into the work order system and on the bench by 7:30 p.m. that same night. Once the overhaul was performed with brush replacements and final inspections, the work order was signed off at 6:37 a.m. Friday morning.

It was delivered back into Paul’s hands Friday afternoon and was installed and ready well ahead of the following week’s busy schedule.

Paul explains why he turns to Joy and Duncan Aviation when time is critical. “When Joy tells me I’m going to get my unit back in three days, I get my unit back in three days, usually before. There’s a high level of comfort knowing that I can confidently schedule future flights and other activities based on the date she promises.” Paul goes on to say the reason Joy is successful in her position is that she is backed by a team of skilled technicians who tackle the work. “I can rely upon what she says. That’s huge.”


Read more from the Fall 2015 Duncan Debrief Magazine

The Duncan Debrief free publication is available for aviation enthusiasts around the world through mail and online. To receive the magazine, subscribe here. Have an iPad? Access the magazine through the Duncan Debrief app. Search for Duncan Debrief in Apple’s App Store and download it. Once downloaded, you can receive push notifications each time a new Duncan Debrief magazine is published. 

Tags: Parts & Accessories, AOG

Embraer Landing Gear Overhauls Land at Duncan Aviation

Posted by Diane Heiserman on Wed, Sep 30, 2015 @ 11:22 AM

Duncan Aviation has acquired the capabilities to completely overhaul and repair landing gear for both commercial and business Embraer aircraft at our Lincoln, Nebraska, facility. With the necessary technical data, maintenance manuals and aircraft landing gear parts, Duncan Aviation's Accessories Services has received and successfully overhauled its first set of ERJ-145 landing gear.

Before

"We have been completing landing gear inspections and overhauls on the most popular business aviation make/model landing gear for 30 years," said Tony Curtis, accessories team leader. "There were no surprises with the Embraer landing gear."

He explained that landing gear all perform the same basic function and have similar features and load capacities appropriate for the aircraft. The only difference was learning the uniqueness of the Embraer gear.

In 2013, the aircraft accessories shop in Lincoln, Nebraska, went through major renovations that more than doubled the shop area, gaining approximately 6,300 square feet of service area, doubling its work benches and adding new tooling and in-house capabilities, including an overhead crane and a new paint booth with curing room.

After

Tony's team is trained, experienced and equipped with the proper tooling and access to Embraer parts and repair processes. 

Duncan Aviation Embraer Landing Gear Capabilities include the following:

  • Embraer 135 (Legacy 600/650) business aircraft
  • Embraer 145 series commercial airline

For more information, contact Duncan Aviation accessories service sales for quotes and scheduling information.

Take a moment and watch this before and after ERJ-145 overhaul video

Click to edit your new post...

Tags: Parts & Accessories, Landing Gear

get_updates_by_email

Subscribe by Email