The Duncan Download Blog: Business Aviation Advice & Observations

Duncan Aviation Receives Bombardier North American ASF Excellence Award

Posted by Diane Heiserman on Tue, Oct 30, 2012 @ 03:16 PM

bombardier asf award

From left to right: Robert Duncan; Eric Martel, Bombardier President; Steve Gade; John Slieter;
Aaron Hilkemann; Tom Burt; Chris Milligan, Directory of Authorized Service Facilities; Todd Duncan; Stan Younger, Vice President Aircraft Service Centers; and Jeannine Falter.

Contributed by Diane Heiserman, Web Marketing

At the beginning of the 65th Annual National Business Aviation Association (NBAA) Meeting and Convention in Orlando, FL, Duncan Aviation was again recognized by Bombardier as a top authorized service facility for its support of Bombardier customers for 2012. Judged on a set of criteria that included quality, compliance, customer satisfaction and customer influence, Duncan Aviation’s Battle Creek, MI, facility was named the winner of the North America category of the Bombardier Authorized Service Facility Excellence Awards.

Bombardier President Eric Martel spoke to the award winners at a private ceremony at NBAA. “Our ASFs are very important to us. You represent us well and raise the bar for everyone else every year. What we do depends on what you do.”

Duncan Aviation Chairman Todd Duncan and Tom Burt, Executive Vice President Chief Operating Officer – Battle Creek Operations, accepted the award from Bombardier President Eric Martel, Stan Younger, Vice President Aircraft Service Centers and Chris Milligan, Director, Authorized Service Facilities.

“We enjoy representing Bombardier and their products in supporting of our mutual customers. It is a great mutually beneficial partnership that has worked for many years,” says Tom Burt.

More than 30 Duncan Aviation representatives are attending NBAA this year, representing several Duncan Aviation services, including airframe and engine services, paint and interior modifications, avionics and parts support and aircraft sales and acquisitions.

Visit for booth information and the latest resources.

Diane Heiserman leads Duncan Aviation's blog, and is currently attending NBAA 2012 at Duncan Aviation booth #5580. She began her career in aviation in 2006.

Tags: Airframe Maintenance, Conventions & Exhibitions, Announcements


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