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The Duncan Download Blog: Business Aviation Advice & Observations

Provo Expands Authorizations: A Personal Reflection on Change

Posted by Diane Heiserman on Wed, Sep 29, 2010 @ 03:50 PM

Future site of Duncan Aviation-Provo

I took this picture of the field where the next full-service Duncan Aviation facility will break ground. The view from the front lobby will be the majestic Wasatch Mountain Range.

Duncan Aviation-Provo hangar

Duncan Aviation-Provo currently leases hangar space at the Million Air-Provo facility.

Contributed by Pam Orr, Travel & Events Coordinator

I've been at Duncan Aviation for 34 years. During that time, I've witnessed many changes. The company started as a small aircraft distribution company in 1956. I joined in 1976, and I've watched it grow into the largest, family-owned, full-service aviation maintenance company in the world.

The key to surviving three generations and five decades is to embrace change. We've always listened to what our customers are saying and are willing to try something new to be innovative. It is because of this customer-focused innovation that we are now experiencing one of the most exciting changes for Duncan Aviation.

On August 1, we opened a third maintenance facility in Provo, Utah. It is currently a fraction of the size of our other facilities but is staffed with experienced Duncan Aviation experts and equipped with the latest technology to provide major and minor hourly and calendar inspections as well as line-level engine and avionics support.

I got to travel to Provo recently to participate in the Duncan Aviation Customer Advisory Board, where we give customers a voice in how we conduct business. While there, I was amazed at the beauty of the hangar. Duncan Aviation has always been known to have the cleanest hangar floors in the industry. It is nice to know that some things won't change.

On a break, I looked out over the field where the next full-service Duncan Aviation facility will break ground and it gave me chills. The view from the front lobby will be the majestic Wasatch Mountain Range that rises directly north of the city of Provo.

This afternoon, we announced another change. Duncan Aviation-Provo was named a Bombardier Authorized Service Facility for scheduled and unscheduled warranty and maintenance work for Learjet 40, Learjet 45 and Learjet 60 aircraft as well as for Challenger 300 and Challenger 600 Series aircraft. Provo's capabilities include line service and around-the-clock aircraft-on-ground (AOG) services for Global Express and Global 5000 business jets.

For 34 years, I have seen where we were, where we are and where we are going. It is very exciting and I'm proud to be a part of it all.

Tags: Duncan Aviation-Provo

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