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The Duncan Download Blog: Business Aviation Advice & Observations

Worldwide Business Aircraft Operators Tell It Like It Is

Posted by Diane Heiserman on Tue, May 27, 2014 @ 12:59 PM

We have customers who fly from Europe to have maintenance completed at one of Duncan Aviation's United States locations. The fact that they're willing to make that trip tells us we're doing something right; their words tell us exactly what we're doing that makes the flight worth it.

Germany

Nataly and Ernst Langer, Owners / Pilots of Bombardier Global 5000

Nataly and Ernst Langer are owners and pilots of a large, long-range business jet. Watch and listen all about their incredible paint scheme application.

Air Alsie, Denmark

Klaus Rasmussen

- Klaus Rasmussen, Technical Manager

"Cost control is made easy by the use of Duncan Aviation’s web-based approval system, myDuncan.aero. Milestones can be followed, even if an operator is not on-site. I haven’t seen any other MRO with such a system.

"Duncan Aviation’s state of the art facilities and dedicated experts offer unique service. We receive very good support from Arjen Groeneveld, Duncan Aviation representative in Europe and we appreciate having a dedicated Project Manager with each event.

"At Duncan Aviation, final invoices are complete upon departure and our recent C-checks completed with them have not exceeded original budgets. This is much appreciated by our owners.”

Aircraft Serviced:

  • 2 Falcon 2000EX EASy’s for C-checks, winglets and paint

  • Falcon 2000 for 2C and paint

Sporavia, Spain

Eduardo Jimenez Martin-Ventas

- Eduardo Jiménez Martín-Ventas, Maintenance Manager

"Working with Duncan Aviation is a real pleasure. At Sporavia we feel that it is important to give operators consistent quality, no matter where they are flying or where they are going to maintain their airplanes. Duncan Aviation holds those same values and so we look forward to working closely with them in the future.

"Duncan Aviation’s AOG support is quick and successful. Their European representative, Arjen Groeneveld, is always available to help operators get the services they need. In addition to AOG support, I have great respect for Duncan Aviation’s modifications and technical support.”

Beechcraft Berlin Aviation GmbH, Germany

Edgar Boehlke

– Edgar Boehlke, Managing Director

"We enjoy working with Duncan Aviation because their team is well educated and we always receive professional and competent support. We look forward to working with Duncan Aviation on more projects in the future.

"The friendly and competent sales and support teams at Duncan Aviation are appreciated by our logistics department. Duncan Aviation’s availability of spare aircraft parts and knowledge in international shipments provides us excellent support.

"Extensive projects involving engineering support from Duncan Aviation are handled professionally and there is always a solution oriented team from Duncan Aviation available for answering our questions."

Global Aviation and Piper Parts, Germany and United Kingdom

Dieter Griesel

– Dieter Griesel, Board of Directors Member

"Duncan Aviation’s customer base extends far beyond what I can reach in Germany. They have the opportunity and ability to sell parts that we cannot.

Through Duncan Aviation’s consignment program, operators have a chance to profit from items that they would otherwise consider scrap. I could not have generated this money in sales in Europe. After many years, I find Duncan Aviation to be an excellent partner, serious and fair with everything. Take your surplus inventory, put it in a box and send it to Duncan Aviation today!"

Regional Managers

Duncan Aviation’s Regional Managers are strategically located across the world to better support our customers. 

Each travel throughout their region, meeting with aircraft operators, management organizations and other service providers with the goal of maintaining and building lasting relationships, providing customer service, educating operators and learning more about the region’s regulatory issues and processes while engaging in industry forums.

Get to know the Regional Manager for your region now.

Download Duncan Aviation  Regional Managers Map

 

Tags: Customer Testimony, International Considerations, Conventions & Exhibitions, Customer Service

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