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The Duncan Download Blog: Business Aviation Advice & Observations

How Do The Cleanest Floors In Business Aviation Get Their Shine?

Posted by Trey Foster on Thu, Nov 09, 2017 @ 09:00 AM

Atley Cerveny.jpgMany people say not to judge a book by its cover, but we at Duncan Aviation believe the quality of a workspace is often a direct correlation to the quality a business provides.

 Quality and pride in all areas of employment are visibly represented throughout the facilities of Duncan Aviation. Because of the varying hours our team members work to provide nose-to-tail business aircraft services on a tight timeline, communication with one another is one of the most important keys to a successful process.

The number of people involved in each tailored aircraft project raises exponentially the longer those aircraft stay at Duncan Aviation. With this in mind, we strive to make sure every specialist who works around the aircraft is well-suited for their particular role in the process.

To help us gain perspective on her role in the Facilities department, Atley Cerveny allowed us to follow her and get a chance to see everything her job entails—at least for that day.

Our specialists in the Facilities department every day work with a wide variety of team members with very different roles in the aircraft maintenance, refurbishment, upgrade and paint projects. These day-to-day coordinations range from working with the Scheduling team, who figures out when and where planes are going to reside, to helping the Line Department move aircraft in and out of the hangars, to assuring the highest in safety with the quality control department. With such wide array of roles to play, our team in facilities choreographs a working environment that is clean, orderly, safe and efficient.

With great pride in their positions, the facilities department has helped ensure that Duncan Aviation is is known industry wide as having some of the “cleanest facilities in business aviation.”

Tags: Careers & Recruiting

Aviation Expertise, When You Need It

Posted by Lori Johnson on Tue, Nov 07, 2017 @ 09:00 AM

Finding the answer to almost anything is easy.

Want to know tomorrow’s weather? Google it. Check your weather app. Or just ask Alexa, the voice-activated virtual digital assistant welcomed into the homes and offices of the tech-savvy.

At Duncan Aviation, we strive to make answers to your aircraft-related questions just as easy to locate.

Bookmark this page: www.DuncanAviation.aero/resources.

These are just a few of the things you’ll find there.

 

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Apps - Easy access to the four “apps” that Duncan Aviation has available.

Certificates - Copies of our aviation authority certificates, divided by location and authority.

Duncan Debrief - Online edition, PDF version and iPad edition.

Duncan Download Blog - We publish new blog articles at least weekly. Subscribe and new articles will be emailed to you.

Duncan Intelligence – This monthly technical email newsletter provides technical tips for all of the aircraft makes and models we work on, as well as their accessories, components, avionics and parts.

Events Listing - Check out the Events Calendar and then look for our booth, table or show reps.

Fact/Capability Sheets – See a quick look at the extensive capabilities we have for our main service areas, which includes aircraft sales, airframe, avionics, completions, engine/APU, engineering, FBO services, OEM services, parts and components, specialized services and government programs.

Straight_Talk-Certifications-1.gifField Guides – See these technical white papers on things like corrosion detection, aircraft paint, and cabin entertainment.

Galleries – Find paint and interior inspiration with its stunning photographs of some of our recent and unusual paint and interior completions and refurbishments.

Press Releases – See our most recent news in one place.

Straight Talk Books - Our popular Straight Talk series takes complicated topics and gives a broad overview of the topic to help educate and inform those in the industry about important topics.

Videos – See some of our work in process or take a virtual tour of our facilities by video.


You can read more about Duncan Aviation's Resources in the Fall 2017 Duncan Debrief.

Fall 2017 Duncan Debrief Download Now

Tiny Grains Of Rice Cause Big Problems

Posted by Kate Dolan on Thu, Nov 02, 2017 @ 09:24 AM

rice.gifNo detail, no matter how small, escapes the notice of Duncan Aviation team members. Earlier this year, a long-time customer from Jakarta, Indonesia, arrived with his company’s Challenger 604. To the casual observer, a custom-designed sink strainer is no big deal, but it was critical to Senior Financial Advisor for Air Pacific, Muliawan Sutanto, and the rest of the flight crew.

Muliawan explained that they eat a lot of meals with rice, and despite how carefully the attendant rinsed the dishes, tiny grains of rice still slipped down the drain, and the resulting clogs were costly in terms of time and money.

A clogged drain renders the sink unusable, and clearing the drain requires that the company put down the aircraft. As nearly everyone in aviation knows, putting down an business aircraft for unscheduled maintenance is costly in terms of lost flying time, and unclogging a drain is surprisingly expensive.

“Aircraft sinks have small strainers that cover only the drain, and they get blocked pretty quickly,” says Duncan Aviation Cabinet Shop Team Leader Matt Beaudette. “When those little strainers are blocked, the sink backs up so water won’t drain, but when you lift out the strainer to clean it off, all of those little food particles go down the drain, which eventually clogs it.”

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Matt researched larger strainers and realized a strainer that fits inside the sink would trap the small grains of rice while still allowing water to drain. The problem was strainers that fit inside aircraft sinks don’t exist, so he mentioned to problem to Fabrication Shop Team Leader Bryan Hart. 

Bryan came up with a workable design, and he and his team crafted a custom strainer to fit inside the Challenger’s sink.

“We’re thrilled with the strainer, and it’ll more than pay for itself by preventing even one clogged drain,” says Muliawan. “It fits inside the sink, traps the food particles, and lifts out easily so the attendant can clean it.”


The Fall Duncan Debrief is now online. Download your copy now. 

Fall 2017 Duncan Debrief Download Now

Tags: Interior Refurbishment, Challenger

Awards & Accolades For A Duncan-Aviation Legend

Posted by Lori Johnson on Tue, Oct 24, 2017 @ 10:22 AM

In 2017, the NAHI (National Aviation Heritage Invitational) invited Duncan Aviation customer Joe Duke to enter his refurbished Albatross aircraft in its prestigious airplane show. Rescued by Joe in 2008, the 1954 G-111 Grumman Albatross had spent more than a quarter of a century in the boneyard at Pinal Airpark in Arizona. Joe and his team restored the aircraft to airworthy condition and painted it with glossy paint in elegant, understated colors. Then in 2015, the aircraft came to Duncan Aviation for a stunning interior transformation.

The vision and mission of the NAHI is to encourage the preservation of aviation history through the restoration of vintage aircraft to original flying condition. The Invitational promotes aircraft restoration via friendly competition, bringing valuable aviation treasures together in one venue and is a joint effort of Rolls-Royce North America Inc., the National Aviation Hall of Fame, the Reno Air Racing Foundation and the Smithsonian National Air and Space Museum.

The timing of this year’s show at the California Capital Airshow couldn’t have been better. As hurricane Irma raged through the Caribbean toward their Florida home, Joe and the Albatross were safely away from the devastating storm at the Mather Airport in Sacramento, California.

It wasn’t Joe’s first time at the show. In 2013, Joe was invited to enter the Albatross in the show, which at the time was part of the National Championship Air Races in Reno, Nevada. Judges bestowed the Howard Hughes Trophy (Large Aircraft) on Joe and the Albatross, and they also went home with the National Aviation Hall of Fame People’s Choice Award.

Joe Duke Grumman.jpgThis time, the Albatross was awarded the Neil A. Armstrong Aviation Heritage Trophy as the Overall Grand Champion of the show. The perpetual trophy, features a plaque engraved with Joe’s name and the year the Albatross was manufactured, to be displayed in the Smithsonian’s National Air & Space Museum’s Steven F. Udvar-Hazy Center at the Washington Dulles International Airport in Virginia.

“It had been judged Best Large Aircraft in 2013,” says Joe, “This year, it was judged again and won the Overall Grand Champion.”

What made the difference?

In 2015, the Albatross flew to Duncan Aviation and was fitted with its interior, which included sound-dampening materials. The Duncan Aviation production team, following the plans of Joe’s freelance designer, Bruce Shoemaker of SDesign.aero, put in numerous passenger accommodations. The crew also built two galleys, a lav, and interior panels and installed LEDs, USB plugs, dome and task lighting, and new gaspers. They updated the cockpit with side ledges and a workstation.

Invoking the design style and materials used in the period in which the Albatross was manufactured, the interior even featured refurbished seats that were made from vintage Grumman parts. Although LEDs were used throughout the interior, the designed and fabricated adapters retained the aircraft’s vintage light lenses and switch bezels.

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“The only difference was the interior completed at Duncan Aviation,” Joe says. “I think that pushed it over for the judges.”

“Finishing the Albatross interior was the perfect way to showcase the talent and craftsmanship of our Interior and Cabinet Shops,” says Duncan Aviation Matt Spain, Senior Sales Representative of Completions & Modifications. “And, now, getting to watch as the rest of the world sees and appreciates our work is a huge bonus.”

Our time-lapse video captures the progression from the pristine but empty cabin and cockpit to the newly completed interior.

Watch Video Now

Tags: Interior Refurbishment

It's A Wrap! NBAA-BACE 2017

Posted by Diane Heiserman on Tue, Oct 17, 2017 @ 09:00 AM

Last week more than 1,100 exhibitors and attendees from all 50 United States and dozens countries walked the floors of the 2017 NBAA-BACE in Las Vegas, Nevada. Hundreds of them, aviation professionals, operators, enthusiasts, and students alike, came to the Duncan Aviation booth.

Here's a pictorial recap of our time at 2017 NBAA.

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  Big Announcements Were Made!

Duncan Aviation Named North American Winner of Bombardier Authorized Service Facility Excellence Awards 

Bombardier Award at NBAA

Keith Hickman, Manager, Authorized Service Facilities, Bombardier Business Aircraft, presented the award to Robert Duncan, Chairman Emeritus, and Aaron Hilkemann, President and CEO, Duncan Aviation during a ceremony at NBAA-BACE.

 

 

 

 

Duncan Aviation and GE Aviation Collaborate to Provide ADS-B Benefits to GE’s OnPoint Customers

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Nate Klenke, Duncan Aviation Sales Manager; Elizabeth Bevacqua, GE Services Marketing, Business & General Aviation; Chad Harris, GE Aftermarket Services & Customer Support Leader, Buseinss and General Aviation; Mark Francetic, Duncan Aviation Regional Avionics Sales Manager; Mike Minchow, Duncan Aviation Vice President of Sales.

 

 

We Participated In Panel Discussions

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 Robert & Todd Duncan Joined Us At NBAA

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Some Of Our Work Was On Display At Static

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(Photo courtesy of Gogo Business Aviation)

Gogo Demonstrates Avance L5 Advantage

We Talked With Customer

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A Lot Of Customers

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We Got Down To Business

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We had fun. Hope you did too. See you next year.

 

Tags: Conventions & Exhibitions, Announcements, NBAA

Duncan Aviation Advantages

Posted by Lori Johnson on Tue, Oct 17, 2017 @ 08:00 AM

Just as every business aircraft is different, every customer is different, and they have varied service preferences. What business aircraft operators truly value in a service facility can be categorized in four main areas: Convenience, Quality, Communication, and On-Time Delivery. Duncan Aviation has long focused on these areas.

But don’t take out word for it.  

Convenience

Making services convenient is a matter of access, responsiveness and expertise. With more than 2,150 aviation experts located around the world, Duncan Aviation has model-specific and system-specific experts for the most popular business jets in use today.

Advantages1.jpg “My project manager is always a great resource, customer driven and a huge advocate. I’ve worked with members of the sales team, tech reps, airframe, engine, interior and avionics technicians and they’re all great people. Duncan Aviation team members treat our aircraft like it was their own. It is reassuring to me when I drop the aircraft off for maintenance that it will be maintained to the same level or better than I would accomplish. I could probably write a book about all of the positive interactions I’ve had with Duncan Aviation representatives.”

- Greg Hamelink, Senior Manager of Flight Operations and Maintenance.

Quality

Safety is obviously a huge concern for all in business aviation. But quality means so much more than safety. It can mean everything from perfectly straight and carefully made stitches in a seat upholstery to bundled, clearly marked wires behind an aircraft’s sidewalls.

“Duncan Aviation’s quality is second to none. I’ve been using Duncan Aviation since 2002 and I’m impressed with the service every time I bring an inspection there. The teams that I have worked with always make me feel that they are just as concerned with my aircraft as I am.” – Scott Kershaw, Chief of Maintenance for Aramark

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There are lots of reasons customers trust Duncan Aviation for their aircraft service work. Here are short videos about a few of the most common reasons we hear.

Communication and Project Management

Based on feedback from customers, they interpret project coordination to include the technical knowledge of their assigned project manager, the communication the customer received throughout the project, and the use of our online myDuncan project management tool.

Duncan Aviation project managers provide customers with personalized service and aircraft project expertise. Each has a minimum of 15 years of technical experience and an average of 25+ years of aviation experience.

 And communication is an area where we have been told we excel. In 2016, customers gave us a 97% approval rating in the category of communication.

That is attributable in part to myDuncan, which lets customers be productive wherever they happen to be. Of the 2,343 aircraft projects completed in 2016, more than half were managed off-site, allowing the aircraft representatives to stay current on project status, item approvals and budget while keeping up on things at work and at home.Advantages3.jpg

“It (myDuncan) makes the squawk approval process seamless. I can be on the hangar floor, in the office or at home and see all discrepancies on the aircraft. If I have questions on a certain item, I can submit a question through myDuncan and receive written responses or pictures to better display the issue. myDuncan allows the user to export numerous reports that I use to see progress and calculate budget to actual as the project progresses.” - Wesley Landgraf, Directory of Maintenance for Midland Financial Co.

  On-Time Delivery

Duncan Aviation develops project timelines by analyzing a database of past work and the time it previously took to complete tasks. Collaborating between all areas involved in complicated workscopes, milestones for the entire project are mapped out and the most efficient way to complete work is analyzed.

Advantages4.jpgWe routinely push the envelope on schedule and challenge our technicians to push themselves while not sacrificing safety and quality. Customers are pleased with the results, and even more like that we meet the out-dates we promise. Nine of 10 report that their aircraft project was completed on time with no budgetary surprises.

“In 14 years, I have never missed an out-date. I believe the Duncan Aviation technicians are as proud of that as I am.” – Scott Kershaw, Chief of Maintenance for Aramark


The Fall 2017 Duncan Debrief is now online. Download your copy now. 

Fall 2017 Duncan Debrief Download Now 

Tags: Airframe Maintenance

Duncan Aviation Reveals Citation CJ3 Interior & Paint Package Options

Posted by Diane Heiserman on Thu, Oct 12, 2017 @ 09:00 AM

The Duncan Aviation in-house professional design team has created five designs specifically for the Citation CJ3 aircraft. The five designs pair light and airy colors that make the cabin appear more spacious and open with darker, complementary colors for the carpeting and lower sidewalls. The beautiful yet neutral hues pull together rich textures, maintenance-friendly materials and subtle patterns that will appeal to most operators and passengers.

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“The lighter colors in the upper fuselage help expand the feel of the cabin and transition to a darker base,” explains Rachael Weverka, the Duncan Aviation designer who created the collections. “The patterns add interest and variance to the design without being overwhelming.”

Two of the collections are very neutral and the remaining three options work in more gray, taupe and cream, respectively.

CJ3 Interior & Paint  Package Options

Interior options 5.jpgOperators can combine the interior refurbishments with a Rockwell Collins Pro Line Fusion flight deck upgrade and have their aircraft back in service with the best turntimes in the industry.

 “With the CJ3 Fusion flight deck upgrade installations, we anticipate that operators will want to look at refurbishment options,” says Suzanne Hawes, Duncan Aviation Completions Sales Rep. “Since turntime is always important, we want to ensure efficiency with interior materials. The materials in these packages will be in stock and ready to go.”

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In addition to the interior collections, Rachael also designed six fresh paint schemes for the CJ3, consisting of five original, Duncan Aviation-exclusive designs.

To see these collections and three-dimensional drawings of how these interiors will look, visit www.DuncanAviation.aero/cj3interiors.

Tags: Interior Refurbishment, Aircraft Paint, citation

The Duncan Aviation Red Phone

Posted by Duncan Download Blog on Tue, Sep 26, 2017 @ 09:00 AM

phonebooth-15_small.jpgDuncan Aviation will have video phones in its NBAA booth to connect visitors with experts who stayed home. 

Although Duncan Aviation will have about 25 representatives available to visitors at its NBAA-BACE (National Business Aviation Association’s Business Aviation Convention & Exhibition)booth #C9125, there is no doubt that they will be asked about team members who didn’t make the trip. With more than 1,250 team members who develop strong relationships with customers, vendors and partners, it would be impossible for Duncan Aviation to bring everyone with close contacts at the show.

To make it easier for these visitors to reach out to team members not at the show, Duncan Aviation will have two video phones in its booth that will be connected to Duncan Aviation’s phone system and ready to provide video calls with experts back home.

In addition to satisfying this social aspect of the NBAA show, the phones will be available if area experts in the booth are working with other visitors and unable to connect with someone who stops by.

“ADS-B and connectivity are hot issues again this year ,” says Lori Johnson, Duncan Aviation’s Marketing Communications Manager. “In year’s past, there has been a line of visitors waiting to speak with our avionics representatives. This will allow them to reach out and get answers faster than waiting while still having a face-to-face conversation.”


For more information, visit Duncan Aviation at booth #C9125 during this year’s NBAA convention from October 10-12, at the Las Vegas Convention Center at the Henderson Executive Airport in Las Vegas, Nevada, or watch for announcements at the Duncan Aviation NBAA-BACE webpage. 

Duncan Aviation NBAA-BACE Announcements

Tags: Conventions & Exhibitions, NBAA

Duncan Intelligence September 2017 Issue

Posted by Duncan Download Blog on Wed, Sep 20, 2017 @ 01:00 PM

Are you aware of the reletively new 7X task card 53-60-00-900-601?  No? Then you haven't read the September issue of the Duncan Intelligence.

September Duncan Intelligence

Falcon 7X Body Fairing Screw Installation

Duncan Aviation Falcon technicians have noted a few Falcon 7X aircraft with screws pulling through the composite fuselage body fairings.

Hawker Corrosion Control: Don’t Let Out of Sight Be Out Of Mind

Whenever access to the upper surfaces of your aircraft is possible, inspect and remove minor corrosion.

Bombardier Learjet: Piston Care on Main Landing Gear Actuators

During recent inspections, Duncan Aviation Accessory Technicians have found corrosion on the pistons in the Main Actuator of a Bombardier Learjet 55 aircraft.

ART-2000/2100: Proper Shutdown Procedures to Prevent Unwanted Squawks

If your ART 2000 or ART 2100 screen is blank, only showing half a screen, sending you FAIL messages, or creating a noise/vibration when getting powered down, you may not be following proper shutdown procedures.

 
 Duncan Intelligence Subscribe Now
 

Susie Corn Joins Duncan Aviation’s Turbine Engine Service Sales Team

Duncan Aviation CJ3 Pro Line Fusion® Integrated Avionics Upgrade Program in Full Swing

Tags: Parts & Accessories, Avionics & Instruments, Falcon, Hawker

Duncan Aviation Adds 1,125 Years of Experience to Silver Wings Club

Posted by Duncan Download Blog on Tue, Sep 12, 2017 @ 09:00 AM

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On August 4, 2017, in Lincoln, Nebraska, and August 5, in Battle Creek, Michigan, the Duncan Aviation Silver Wings club inducted 45 new members. This special club honors team members who have devoted 25 years of their careers to Duncan Aviation.

This year’s inductees bring the grand total of Silver Wings members to 326! “Given the mobile nature of our society, it is quite a feat to have more than 300 people who have dedicated 25 years to this company,” says Chairman Emeritus and Silver Wings founder Robert Duncan.

2017 New Members

John Bates, Team Leader for Interior Completions, BTL

Curt Beckenhauer, Finish Master Specialist, LNK

Mike Bernholtz, Senior Sales Rep & Sales Team Leader Engine Services, LNK

Darren Blaser, Team Leader Cabinet Shop, LNK

Mike Brouwer, Assistant Manager Airframe, BTL

Barry Burkey, Master Technician Avionics & Instruments, LNK

Cliff Casburn, Cabinet Master Specialist, LNK

Mark Earnest, MPI Team Leader, LNK

David Epley, Vehicle Maintenance Mechanic Facilities, LNK

Greg Fenster, Master Technician Airframe, LNK

Terry Fransen, Project Manager, LNK

Jon Fredrick, Master Specialist Upholstery, LNK

Steve Gade, Vice President Business Development Initiatives, Marketing & Sales, LNK

Terry Gieselman, Technician Accessories, LNK

Rob Gray, Team Leader RTS Modifications, LNK

Dennis Gulley, MPI Technician III, LNK

Russ Haugen, Assistant Manager Customer Service, LNK

Ted Hinkle, Crew Leader Cabinet Shop, LNK

Tim Horner, Cabinet Master Specialist, LNK

Pete Hubbard, Senior Sales Rep Airframe, LNK

Troy Hyberger, Manager FBO Services, LNK

Brad Lennemann, Senior Sales Rep Airframe, LNK

Bob Masek, IT Tech Support Specialist, LNK

Jeff Morgan, Alternate Shift Supervisor Interiors, LNK

Kevin Olson, Completions Master Specialist, LNK

Jim Overheul, Tech Rep, BTL

Mark Pawlowski, Engineering Team Leader & Alterations Planner, LNK

Todd Reckling, Crew Leader & Team Leader Avionics Install, LNK

Monte Reeves, Project Manager, LNK

Lanny Renshaw, Assistant Manager Engine Dept, LNK

Bryan Rothchild, Alternate Shift Supervisor Avionics Install, LNK

Scott Shefke, Tech Rep, LNK

Gordon Smith, Crew Lead, Fort Lauderdale Satellite Shop

Aaron Spulak, Master Technician, LNK

Kristi Steward, Project Manager IT, LNK

Matt Stolz, Alternate Shift Supervisor Airframe, LNK

Dennis Sweeney, RTS Inspector, LNK

Bong Tran, Upholstery Specialist, LNK

Chris VanderWeide, Chief Inspector International Airworthiness & ODA Unit Member, BTL

Dick Veik, RTS Inspector Quality, LNK

Russ Walker, Avionics Tech, LNK

Rod Whitehead, Team Lead Interiors, LNK

Rick Wilen, Master Tech Calibration Lab, LNK

Paul Wiles, Pilot in Command for Medium Jet, LNK

Louis Williams, Preventative Maintenance Specialist Facilities, LNK

Tags: Announcements, Careers & Recruiting

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