The Duncan Download Blog: Business Aviation Advice & Observations

Duncan Aviation’s Astra History

Posted by Kate Dolan on Thu, Mar 26, 2015 @ 09:53 AM

TimGarityTim Garity, a longtime Tech Rep with Duncan Aviation, loves aviation, but he also enjoys the people he has met along the way.

Like many 18-year-olds, he joined the military so he could see the world. Originally from Erie, Pennsylvania, Tim was thrilled to be stationed on a naval aviation base in Hawaii and rotate from there to bases in Thailand, the Philippines and Japan. His stint in the Navy did more than offer travel opportunities; through it, he found his calling in life.

In 1977, Tim began working in the business aviation industry. In the intervening years, industry changes have been numerous and momentous, and he has enjoyed being on the forefront of aviation technology and mechanics.

However, what he values most are the ongoing, long-term relationships he’s established with Duncan Aviation customers over the years – particularly those who own Astra aircraft.

“I’ve enjoyed working on the Astra because I know the aircraft pretty well, and I’ve always thought the Astra is a well-built, easily maintained plane,” says Tim.

Tim first learned about the Astra in 1985, the year they were type-certificated. And in his Tech Rep position at Duncan Aviation, he began working on the newly certified Israel Aircraft Industries’ Astra in 1986.

“Astras have a niche in the industry where the pilots and mechanics both really like the aircraft,” says Tim.  “Owners who have bought one tend to buy them again and again.”

It’s All About Relationships

Phil Carrell, Director of Maintenance at Cin-Air, shares Tim’s long history with the Astra. Phil went to A&P school at the Somerset State Vocational Tech school in Somerset, Kentucky, and the opportunity for hands-on experience is what drew him to aviation in the first place.

“When I was growing up in Bloomington, Indiana, my next door neighbor built airplanes in his garage,” says Phil. “It intrigued me that someone could build an airplane out of nothing.”

In the late 1980s, Cin-Air managed a fleet that included a Citation II, a Westwind and a King Air, and looking to replace the Westwind, Phil’s boss began researching the Astra. They had worked with Duncan Aviation in the past, so when they decided to add to their fleet, they contacted Rene Cardona, a member of Duncan Aviation’s Aircraft Sales and Acquisition team.

“We had worked with Rene in the past and trusted his recommendations,” says Phil. “Our boss believed that the Astra would be a good fit for our company, and when Rene confirmed it, we decided to fly over to the UK and take a look at one.”

In 1990, Phil and Tim traveled to Manchester, England, to look at an Astra SP. Based on that assessment and the market information Rene had provided them, Cin-Air bought the Astra.

Extending the Family

“We liked the economics of the Astra and appreciated its operational capabilities; it was a high-speed, long-range aircraft with a stand-up cabin, and it had all of the latest comforts,” says Phil. “The Astra was a great airplane, and I loved to fly it. It was reliable, and I got to know it well over the years.”

In 2000, Cin-Air added another SP to its fleet because they were so pleased with the aircraft’s reliability. Cin-Air kept the first Astra SP for about 14 years, and in 2004, traded it in for an SPX. Last year, they traded both Astra aircraft for a G200.

“We like the G200 quite well; it was the second in our fleet,” says Phil. “We got our first G200 brand new in 2006. Because we know and like this airplane, and it’s in the same family of aircraft, we bought a third, so now our fleet consists of three G200s.”

Despite changing the composition of the fleet, one thing has remained fairly constant in the last two and a half decades: Cin-Air has turned to Duncan Aviation to service its fleet and provide sales assistance on many occasions.

“When we need refurbishments or paint, I always call Tim Klenke,” says Phil. “My company and I have always valued our relationship with Duncan Aviation because of the honesty and integrity of everyone at the company. Honesty is paramount in our business. We will absolutely continue to do business with Duncan Aviation, and we’ve started taking our aircraft to the Battle Creek, Michigan, facility because it’s so much closer for us.”

Tags: Airframe Maintenance, Gulfstream

Duncan Aviation to Present ADS-B & FANS 1A+ Seminar at AEA

Posted by Diane Heiserman on Tue, Mar 24, 2015 @ 08:00 AM

nextgen-mandate-timeline-cost-benefit-analysisAs the January 2020 ADS-B deadline gets closer every day, the questions keep pouring in. At Duncan Aviation, it is our goal to provide operators with the most accurate information in a clear, concise manner and to answer their most pressing questions.

Mark Francetic, a regional avionics sales manager with Duncan Aviation, will be doing just that at the Aircraft Electronics Association's (AEA's) 58th Annual International Convention and Trade Show being held April 8-11 in Dallas.

Francetic will give a presentation at 8 a.m. on Friday, April 10, where he will present useful, practical information about not only the technology but also precisely what equipment operators need to outfit and/or retrofit aircraft to comply with the mandates stipulated in the rapidly approaching 2020 deadline

Experience. In Action.

In addition to Francetic's class, Duncan Aviation will be educating and assisting attendees at the show in the company's booth at #411/510. Back by popular demand, Duncan Aviation's four Avionics and Instrument Tech Reps, Curt Campbell, Dan Magnus, Scott McKenzie and Larry Troyer, will be fielding live technical troubleshooting questions on-site during open Exhibit Hall hours.

They will be answering emails and phone calls from operators in the field and will be available for one-on-one consultation with AEA show attendees. Attendees with avionics questions or who need troubleshooting assistance should make a point of stopping by Duncan Aviation's booth to talk with them and other Duncan Aviation representatives.

To learn more about Duncan Aviation's avionics and instrument repairs services,

NextGen Mandate Timeline

Transitioning the safety of the skies from ground-based tracking systems to satellite-based systems of air traffic control requires new standards and upgraded avionics equipment.Check our timeline to see what mandates may apply to your aircraft and when.

NextGen Mandate Timeline Download Now

Tags: Avionics Installation, ADS-B, NextGen

Robert Duncan is a “Game Changer” at NBAA Leadership Conference

Posted by Diane Heiserman on Thu, Mar 12, 2015 @ 04:10 PM

Robert-at-NBAA"Years ago, I told our employees that not only do we want to be the best company in business aviation …but we wanted to be one of the best companies in all of business.” –Robert Duncan

At the recent NBAA Leadership Conference held in Dallas, TX, Robert Duncan, Duncan Aviation’s Chairman Emeritus, was one of nine featured “game changers” delivering inspirational messages via pre-recorded video.

"There are so many great people and businesses throughout our industry, and this is one way we can recognize and tell their story – and the story of business aviation," said Jeannine Falter, vice president of business development at Duncan Aviation and a co-chair of the conference, which is planned by NBAA's Corporate Aviation Management Committee.

View Robert’s video message below.


Tags: Announcements, Videos, NBAA

Experiencing Huge Aircraft Wi-Fi Charges? Disable Automatic Updates

Posted by Duncan Download Blog on Tue, Mar 10, 2015 @ 09:00 AM

DonotautoupdateContributed by Brian Redondo, satellite avionics manager

I have heard from several customers who are upset after receiving a Wi-Fi bill larger than expected, some considerably larger.

I’ve had to explain that all Portable Electronics Devices (PEDs for short, such as laptops, tablets and phones) brought on board an aircraft are factory-set to automatically sync and grab updates as soon as they connect to an available Wi-Fi hotspot. And it only takes one device on a cross-country trip to create an ugly bill.

The default on PEDs is set at the factory to automatically conserve data. What this means is that apps are updated and photos/videos are pushed to the cloud only when they are connected to Wi-Fi.

Let me give you an example. Let’s say you are out walking around with your smartphone on 4G and using it as normal. You stop into your local Starbucks® and your phone finds their Wi-Fi and automatically connects. The pictures you took of your kids while walking in the park are pushed up to the cloud and the latest update to Candy Crush® begins to download. When you leave and the Wi-Fi drops off, you are back to low data usage.

The problem arises when you get on an aircraft and connect to the most expensive Wi-Fi on the planet! Because your PED is set up by default to use the Wi-Fi for big download tasks, that game update just cost you $35 and syncing a video of your kids playing on the swingset to the cloud could be upwards of $1,000.

Most people don’t realize these devices are factory-set in this manner or didn’t think of the impact it would have on the aircraft Wi-Fi bill. The good thing is there are several ways to keep the bills in check.

Gogo® Business Aviation (formerly known as Aircell) helps to block some of these services in order to keep the data charges more reasonable, but unfortunately not all can be blocked. Google Play, Apple Store and iCloud are the notorious offenders and are not able to be blocked. However, most computer backup services such as Carbonite, antivirus software auto updates, browser updates and those pesky ever-present java updates are blocked by Gogo® Biz (also known as the ATG-2000/4000/5000).

Gogo® Business Aviation now provides SwiftBroadband service and has three optional levels of filtering to help control your costs. Contact a Gogo® Business Aviation representative for more information.

Those using Satcom Direct for SwiftBroadband service can opt in to their SkyShield service. This service offers several levels of data filtering or you can request custom filtering as well. Ask your SatCom Direct representative for more information.

Another simple step is to put any unused devices in Airplane Mode or to simply shut them off. Open Wi-Fi networks should also be avoided as tablets and phones may automatically connect to an open network, add a simple password such as the tail number to prevent unwanted devices from connecting. Remember it takes just one device on one trip to cost you a lot of money.

Below are short, simplified steps you can take on your Android or Applie device to avoid another outrageous Wi-Fi bill. Please understand that because there are different versions of iOS and Android, your device may require different action. If that is the case, consult the User’s Guide for your device.


General Instructions for an Android phone and tablet

Android Photo Icon 1. Go to your photos folder where all of the photos and videos are stored on your device.
Preventing the Automatic Upload of Photos and Videos 2. Tap on Settings (three dots in upper right corner).
Preventing the Automatic Upload of Photos and Videos 3. Tap on Auto Backup.
Preventing the Automatic Upload of Photos and Videos 4. Shut off Auto Backup.
This will end the automatic uploading of your photos when taking new ones.

General Instructions for an Apple iPhone and iPad

iPad Settings Icon 1. Go into Settings.

2. Tap iCloud.

3. Tap Photos (If you have iCloud Drive set up, you can shut this off here as well).

iPadturnoffphotostream-1 4. Turn off My Photo Stream


General Instructions for an Android phone and tablet

Android Play Store Icon 1. Open the "Play Store" and go to the menu (generally in a corner at the top).
TURNING OFF AUTOMATIC APP UPDATES 4. Select "Do Not auto-update apps" or uncheck auto-update apps.
Keep notifications checked to receive notifications when an update is available.

General Instructions for an iPhone and iPad

Apple Settings Icon 1. Open Settings and go to "iTunes & App Store."
TURNING OFF AUTOMATIC APP UPDATES 2. Scroll down to the Automatic Downloads section.

3. Toggle updates to OFF to stop apps automatically updating.

Tags: Avionics Installation, Wi-Fi

Duncan Aviation Raises Funds For Susan G. Komen®

Posted by Diane Heiserman on Tue, Mar 03, 2015 @ 11:33 AM

SGK1Sometimes conducting business is not about the business.

During the recent NBAA Schedulers and Dispatchers Conference in San Jose, CA, Duncan Aviation team members from FBO Services, Customer Service and the Flight Department showed their Passionately Pink® colors while partnering with Susan G. Komen to raise awareness and funds for breast health. All money raised went towards ending breast cancer through ground-breaking research and community health outreach programs.

Troy Hyberger, supervisor FBO Services in Lincoln, NE (LNK), believes this campaign is in line with the company’s Core Values. “There are several at Duncan Aviation and throughout our industry who are struggling with breast cancer,” says Troy. “Duncan Aviation Core Values state that we support our community. This industry is our community.”

Duncan Aviation team members greeted show attendees wearing pink shirts, standing in a pink booth and handing out Passionately Pink pins and breast cancer self-awareness brochures.

For every visitor who stopped by and completed an information card or provided a business card, Duncan Aviation made a corporate donation in their honor to Susan G. Komen.

These cards were entered into a drawing for a black, silver and pink propeller custom-painted by Duncan Aviation master paint specialists. It was emblazed with the well-known Susan G. Komen running ribbon and the Duncan Aviation logo.

sgk3sgk2The winner of the propeller was Charlie Stockton of Mid-American Corporation.

In the booth, the names of people who have fought, won or lost their battle with breast cancer were featured on an Honor Wall of Fame.

It was very emotional not only for our team members but also for the many who have experienced breast cancer themselves or lost loved ones. One customer said “I would expect nothing less from Duncan Aviation and their people.”

This Passionately Pink campaign was a declared a success raising $2,625 during the show.

Get Passionately Pink®

You can still donate to Susan G. Komen through Duncan Aviation’s Passionately Pink efforts through the end of the month. Please visit

Get Passionately Pink Donate Now

Tags: Announcements

New Leadership in Duncan Aviation's Engine Rapid Response Network

Posted by Diane Heiserman on Thu, Feb 26, 2015 @ 11:49 AM

RRT-Travel_KitDuncan Aviation’s Engine Rapid Response network has grown and is more widely dispersed than ever. With 30 technicians strategically located across the United States, the demand for AOG and scheduled support at customer locations continues to increase. And they are answering the call, making the trip and getting each customer back in the air and back on schedule.

With this continued growth, we are proud to announce the appointment of new leaders within our Engine Rapid Response (RRT) network.

Download The Engine Rapid Response Fact Sheet Now

Joe Stubbs—Atlanta, Georgia

Joe Stubbs has been with Duncan Aviation for 10 years, nine of those on the engine line at the company's headquarters in Lincoln, Neb. In 2014, he successfully launched a new Engine Rapid Response office in Long Beach, Calif., then moved on to join the Seattle RRT. Turbine Engine Service Manager James Prater says that when the Atlanta leadership opportunity became available, Stubbs was the clear choice. "Joe's flexibility, versatility and wealth of engine knowledge make him a valuable resource in our RRT network. We are happy that he has accepted this leadership opportunity in Atlanta."

For engine service and support in the Atlanta region, Joe Stubbs can be reached at +1 770.286.4410.

Mike Bruhn—Chicago, Illinois

Mike Bruhn joined the Rapid Response Team in Chicago with experience as an A&P certified technician in flight departments and repair stations on a broad spectrum of corporate jets. In his five years at Chicago, he has built a strong rapport with area operators. "We are excited to allow Mike the opportunity to continue to strengthen those relationships while serving as Team Leader and work toward his vision for growing the team and expanding its presence throughout the area," says Prater.

For engine service and support in the Chicago region, Mike Bruhn can be reached at +1 773.294.5169.

Regis Biarrieta—Fort Lauderdale, Florida

Fort Lauderdale is Duncan Aviation's largest Engine Rapid Response Team. Regis Biarrieta has taken over as the new Team Leader for the Fort Lauderdale office. Baiarrieta has been with Duncan Aviation for four years, having worked in both Atlanta and Fort Lauderdale. His prior A&P experiences include airlines, corporate jets and government contracts where he spent seven years in Spain maintaining the Spanish Air Force Presidential and Royal fleet. Prater believes these experiences along with his Venezuelan roots and multilingual ability make him a great fit for Duncan Aviation's south Florida clientele. "He is a great asset in Fort Lauderdale and will be a tremendous Team Leader."

For engine service and support in the Fort Lauderdale region, Regis Biarrieta can be reached at +1 954.410.0058.

The demand for fast reliable mobile engine services in the south Florida region has grown to the point that another Rapid Response office has become necessary. Karl Johnson, Fort Lauderdale's longstanding Team Leader, is relocating to the Gulf Coast of Florida to open a new Duncan Aviation Rapid Response office near Punta Gorda. This new location is scheduled to open in March.

Tags: Engine Maintenance, AOG

Duncan Aviation Removes the Barriers to Better Health

Posted by Duncan Download Blog on Thu, Feb 19, 2015 @ 09:00 AM

GetFitHeadlineSubmitted by Marika Brack, wellness coordinator

At Duncan Aviation, the health and wellness of our team members is a top priority. One of our main goals is to help them achieve better health by removing the barriers that prevent them from exercising.  

According to the Centers For Disease Control, the current exercise recommendation for Americans is a minimum of 150 minutes (two hours, 30 minutes) of moderate to intense aerobic activity AND two or more days a week of muscle strengthening activities that work all major muscle groups. However, one of the number one excuses or reasons we, as wellness professionals, hear as a barrier to exercise is the lack of time. Many of our team members commute, travel and have families, on top of their other day-to-day obligations.

Easy To Insane—Take Your Pick

To help alleviate some of this, we developed the Get Fit Body Weight Chart.

The chart is a tool that can be used by anyone, anywhere and without the need of any equipment. It is categorized by aerobic (cardio) moves, as well as five major muscle groups (Core, Legs, Chest, Back, and Arms).

This chart is for everyone, no matter what level you are on. With moves categorized from Easy to Insane and everything in between, you should have no problem finding a move that works for you.

Once you learn the moves, the possibilities for workouts are endless. By using this tool, you are able to tailor a workout to your needs.

We invite you to use this chart along with Duncan Aviation team members and create a routine of your own. Follow us on Facebook and post your own workouts.

Download the Duncan Aviation Get Fit Body Weight Chart now and get started towards better health.

Tags: Announcements

Todd Duncan: Protecting and Promoting Business Aviation

Posted by Diane Heiserman on Tue, Feb 17, 2015 @ 08:00 AM

Todd-StationaryIn an open letter to the aviation community, Duncan Aviation's Chairman encourages others to communicate their support of the industry to their elected officials.

Aviation Friends and Colleagues,

Given our shared interest in aviation, I'm writing to request your support of an important initiative designed to protect business aviation in the United States. Because we have Duncan Aviation facilities across the country, we are asking everyone to join in a nationwide coalition of aviation groups so we can unite our efforts to clarify the goals of general aviation and promote its growth.

I am very involved in the National Business Aviation Association (NBAA) as a member of their Associate Member Advisory Council. In that capacity, I have come to really appreciate just how critical it is for any industry to have a strong and active community of grassroots advocates communicating with their elected officials.

I would like you to join a growing and vocal group of business aviation supporters who will periodically be called upon to communicate support of the industry to our elected officials. The NBAA has an online tool called Contact Congress that makes it exceptionally easy for individuals to develop and maintain communication with their elected representatives in the U.S. Senate and House.

While many key general aviation supporters have retained their seats in both chambers of Congress following mid-term elections, retirements and election losses will leave the General Aviation Caucus in both the House and Senate with much rebuilding in 2015. In addition, we will also be seeking new leadership due to the retirement of Senate Caucus Co-chair Mike Johanns who is retiring. The timing of this letter is key in introducing ourselves to our representatives in Congress following the shift in power. These caucuses take the time to explore and understand the issues affecting the general aviation community and their members play a vital role in protecting and supporting GA.

To initiate your participation in this ongoing effort, I am asking you to simply click here, fill in your personal and company address information on the page, and follow the simple instructions to send the pre-written letter to your elected representative introducing yourself and indicating your support of business aviation.

That is it. The entire process will only take a couple of minutes, but it will establish a line of communication with your elected officials in Washington that will be very important for business aviation in the months and years to come.

This effort to make aviation’s voice heard is an on-going effort. As mentioned above, I will periodically ask you to use the Contact Congress website to voice your support on specific issues critical to protecting and promoting business aviation in the United States. Thank you in advance for your support and willingness to stand with me. Business aviation depends on it!



D. Todd Duncan

  Contact Your Congressman   

Related Articles:

Duncan Aviation President Testifies Before Congressional Committee 

Tags: Announcements

Influence, Inspire, Innovate at NBAA's Leadership Conference

Posted by Duncan Download Blog on Thu, Feb 12, 2015 @ 02:50 PM


NBAA’s 2015 Leadership Conference is geared toward current and future leaders in every facet of the business aviation industry.

This year, the leadership team focused on three themes—influence, inspire and innovate.

February 25 and 26, you’ll hear from seven expert leadership speakers who will help you enhance your leadership skills, professionally and personally. Peter Sheahan and Tom Flick will speak to the conference’s three themes.



Peter Sheahan is founder and CEO of behavioral change projects consulting company ChangeLabs™. He will touch on the pressures of growing and leading a business in the rapidly changing world.

Using his six books as a platform, Peter teaches leaders how to flip their thinking, find opportunity where others cannot, and execute their good ideas, turning them into profitable results.

He has delivered more than 2,000 presentations to over 300,000 people in 15 different countries, giving weight to his tagline: “Inspiring greatness…one audience at a time.”


Tom Flick is president of a communication company and a leadership expert associated with Kotter International. Tom is also a former Rose Bowl Champion and successful NFL quarterback.

He understands that people—not programs—help organizations change and grow.

Tom will provide insight on how the best leaders influence and inspire to create a successful business culture that allows team members to think innovatively and become a peak performer.


Whether you are a flight department manager, chief pilot, safety manager, aviation executive or anyone with the responsibility of leading a team of people, join NBAA at the 2015 Leadership Conference for two valuable days of thought-provoking sessions, networking with business aviation leaders and the opportunity to exponentially enhance your leadership expertise.

  • Influence: The best leaders influence others through their passion and clear vision. They challenge themselves and others to achieve results and accomplish excellence.
  • Inspire: The best leaders inspire others by exuding enthusiasm and living an inspired life. They acknowledge failure, create solutions, take responsibility, are courageous, listen, and persevere.
  • Innovate: The best leaders embrace innovation and are life-long learners. They collaborate and share ideas, and change and adapt to find ways to improve and add value.

Review the full schedule of events for the conference, with descriptions of each day's sessions.

Book hotel reservations and learn about rental cars in Tucson, Arizona.

Learn why the 2015 NBAA Leadership Conference is a must attend event through our testimonials.

Register to attend the Leadership Conference using the secure online form.


Duncan Aviation is a Platinum Sponsor of the 2015 NBAA Leadership Conference. Jeannine Falter, vice president of business development for Duncan Aviation is serving as co-chair for the conference held in Tucson, Arizona, on February 24-26, 2014.

Tags: Announcements, Careers & Recruiting, NBAA

Challenger! Learjet! King Air! Oh My! Gear Sets Are Landing at Duncan Aviation

Posted by Diane Heiserman on Thu, Feb 05, 2015 @ 12:16 PM

Landing-gear-shop-fullA near-record number of landing gear sets and components are in-house at Duncan Aviation’s accessories shop in Lincoln, NE.

According to Tony Curtis, landing gear team leader, seven full sets of landing gear and a “whole slew” of individual components, such as struts and oleos, have filled the shop and kept the schedule very busy. All shifts are working tirelessly overhauling or inspecting gear sets and components from Challenger 300, Challenger 604, Challenger 601, Learjet and King Air aircraft.

Although three sets have been completed and already shipped back to operators, Jon Hein, accessories service sales rep, says the workload doesn’t appear to be letting up anytime soon. “Over the next several weeks, many more sets and component parts are scheduled to arrive.”

Because an aircraft can’t go anywhere without its legs, Duncan Aviation has invested heavily in the landing gear customer more than doubling its Accessories shop area, gaining approximately 6,300 square feet of service area, doubling its work benches and adding new tooling and in-house capabilities, including an overhead crane and a new paint booth with curing room.

In 2014, they acquired the capabilities to completely overhaul and repair landing gear for both commercial and business Embraer aircraft. With the necessary technical data, maintenance manuals and aircraft landing gear parts, Duncan Aviation’s Accessories Services has received and successfully overhauled two sets of Embraer gear to comply with the 144-month landing gear restoration.

Take a moment and watch this before and after ERJ-145 overhaul video.



Tags: Parts & Accessories, Learjet, Landing Gear, Challenger


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