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The Duncan Download Blog: Business Aviation Advice & Observations

ADS-B Myth #2: There Is Plenty Of Time

Posted by Kate Dolan on Thu, Jan 19, 2017 @ 09:00 AM

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We feel confident saying the deadline is firm. At the EAA AirVenture Air Show in Oshkosh, Wisconsin, in July 2016, FAA Administrator Michael Huerta reiterated that the mandate deadline will not change, and he encouraged general aviation owners to upgrade their equipment now, adding that it’s a smart move.

The FAA says there will not be an extension. The agency has outlined its NextGen initiative, and it includes ADS-B technology. Customers in Asia Pacific, Hong Kong, and Singapore all thought the same thing when the deadline for their mandate approached in December 12, 2013. It was not extended.

The FAA has given our industry 10 years to comply, and January 1, 2020 is the deadline. The time to schedule your ADS-B installation is now.

Because business aircraft operators in the United States have less than 35 months remaining to equip the entire fleet with ADS-B Out avionics equipment. That means from now until the mandate deadline, January 1, 2020, roughly 167 aircraft per month will need to find available hangar space and qualified technicians.

If you wait too long, the installation prices will increase, based on simple supply and demand, and you run the risk of not finding a shop qualified to complete the upgrades and installations.

Avoid The Scheduling Crunch

ADS-B-LobbyPoster-sm.jpgIf you are not yet ready for the required upgrades, but don’t want to get caught up in the mad rush to find available capacity at certified service centers, we are offering an ADS-B Slot Program

The Duncan Aviation ADS-B Splot Program lets you buy a slot to reserve a confirmed date and hangar space for your aircraft at one of our Satellite Avionics Shops. The deposit will will applied to the ADS-B installation when you arrive.

By scheduling now, you will see better pricing, have easier access to the certified transponders and GPS sensors, and find time for the upgrade/installation that fits your flight schedule and calendar.

Contact the Duncan Aviation Satellite Shop (www.DuncanAviation.aero/locations/#satellites) nearest you, one of our Duncan Aviation Avionics Installation Team Members (www.DuncanAviation.aero/services/avionics-installation/contacts), or call +1 402.475.2611 for more information about ADS-B upgrades and the new slot reservation program.

Read ADS-B Myth #1: There Is Plenty Of Time

Download ADS-B  Straight Talk Now 

Tags: Avionics Installation, ADS-B, NextGen

ADS-B First In The US For Challenger 800/850 SE

Posted by Mark Francetic on Tue, Jan 17, 2017 @ 09:00 AM

We recently performed an industry first in the United States by installing/upgrading ADS-B-compliant avionics on a Challenger 850 SE. ADS-B-LobbyPoster-sm.jpgWe have combined the use of the STC from Rockwell Collins for WAAS/LPV with the STC from Avmax for ADS-B, approved for use on Challenger 800/850 SE aircraft by the FAA, which satisfies the upcoming January 1, 2020 ADS-B mandate deadline.

By combining these installations/upgrades, we minimized the downtime and access charges for the aircraft’s owner.

The installation/upgrades were performed by avionics technicians from the Duncan Aviation Las Vegas Satellite Avionics Shop at the customer’s hangar, and the aircraft’s pilots were ecstatic when they flew LPV approaches with the new system.

In addition to saving downtime and access charges, any of our experienced avionics technicians from our more than 26 Satellite Avionics Shops around the country can perform these installations/upgrades at a customer's facility.

ADS-B Information & Solutions

For information about ADS-B (www.DuncanAviation.aero/services/avionics-installation/adsb) and the mandate deadlines, please contact me at +1 702.303.4888 or via email Mark.Francetic@DuncanAviation.com

For information on scheduling an ADS-B installation/upgrade, please contact the Duncan Aviation Satellite Avionics Shop nearest you (www.DuncanAviation.aero/locations/#satellites), one of our Duncan Aviation Avionics Installation Team Members (www.DuncanAviation.aero/services/avionics-installation/contacts), or call +1 402.475.2611 for more information about ADS-B upgrades and the new Duncan Aviation slot reservation program.

 Still need more information?

Download ADS-B  Straight Talk Now 

Tags: ADS-B, NextGen

ADS-B Myth #1: There Is Plenty Of Time

Posted by Kate Dolan on Tue, Jan 10, 2017 @ 11:00 AM

Business aircraft operators in the United States have less than 35 months remaining to equip the entire fleet with ADS-B Out avionics equipment. That means from now until the mandate deadline, roughly 167 aircraft per month will need to find available hangar space and qualified technicians.

calender-book-5.jpgJanuary 1, 2020 seems like a long way off, but if you remember previous FAA mandates the industry experienced huge backlogs because there simply was not enough hangar space to accommodate the rush of owner/operators who needed to get their aircraft into complaince. Remember the scheduling difficulties with RVSM (Reduced Vertical Separation Minimum)? You don’t? Refresh your memory here. (Remembering the RVSM Crunch)

If you wait too long, the installation prices will increase, based on simple supply and demand, and you run the risk of not finding a shop qualified to complete the upgrades and installations.

Avoid The Scheduling Crunch

If you are not yet ready for the required upgrades, but don’t want to get caught up in the mad rush to find available capacity at certified service centers, we are offering an ADS-B Slot Program

ADS-B-LobbyPoster-sm.jpgThe Duncan Aviation ADS-B Splot Program allows you to buy a slot to reserve a confirmed date and hangar space for your aircraft at one of our Satellite Avionics Shops. The deposit will will applied to the ADS-B installation when you arrive.

By scheduling now, you will see better pricing, have easier access to the certified transponders and GPS sensors, and find time for the upgrade/installation that fits your flight schedule and calendar.

Contact the Duncan Aviation Satellite Shop (www.duncanaviation.aero/locations/#satellites) nearest you, one of our Duncan Aviation Avionics Installation Team Members (www.DuncanAviation.aero/services/avionics-installation/contacts), or call +1 402.475.2611 for more information about ADS-B upgrades and the new slot reservation program.

 Still need more information?

Download ADS-B  Straight Talk Now 

Tags: Avionics Installation, ADS-B, NextGen

Robert Duncan Reflects On 60 Years of Success & Innovation

Posted by Diane Heiserman on Thu, Jan 05, 2017 @ 12:10 PM


DonaldD_phone_SM.gifThe bedrock at the foundation of Duncan Aviation’s success was formed by the values of its founder, Donald Duncan. “…taking care of the customers, taking care of each other, telling the truth". So many talk about it, so few are able to consistently maintain it.

Values & Innovation

Duncan Aviation’s Core Values were established in 1996. They are proudly displayed at all of our locations and reviewed at every new employee orientation. Since they were first identified and written down, Duncan Aviation has more than tripled in size. However, the core values still match the company’s culture. They ring true to all team members and remind us daily about what is important.

Near the top of the list of Core Values is ‘lead through action and innovation’. These are not just words on a poster to be read and forgotten, it is a belief taken very seriously. Duncan Aviation team members have always been given the latitude to explore ways that can improve the customer experience without compromising integrity or safety. It is this eye towards innovation that has been vital to our providing improved services and, ultimately, more value to our customers.

Watch this video of Robert and Todd Duncan reflecting on 60 year of success and innovation at Duncan Aviation. 

 

 

As we look back on our 60th year in business aviation, we are reminded that it is our Core Values and innovative spirit that is the foundation of the culture and the cornerstone of Duncan Aviation’s continued success.

Thank you for helping us celebrate 60 years. We are proud of our family ownership and history of excellence, innovation and responsiveness. We are also truly grateful to have had the opportunity to work with you.

Here’s to 60 more!

Tags: Announcements, 60th Anniversary

Duncan Aviation’s Chuck Zahnow Receives the 2016 AMT Next Gen Award

Posted by Diane Heiserman on Wed, Dec 28, 2016 @ 10:53 AM

Duncan Aviation team members are among the most experienced in the business aviation industry and the quality of the service they provide is among the best in the world. So it comes as no surprise to us when others recognized and acknowledge what we already know. 

Congratulations Chuck on an award well-deserved. 

Republished with permission from AMT Magazine

Zahnow, Charles_SM.jpg39-year-old Chuck Zahnow is an Airframe Technical Representative for Duncan Aviation in Battle Creek, MI. His great uncle worked on aircraft during WWII and he thought that would be a good path to follow.

After high school he attended American Flight and Technology Center, a one-year trade school that has since closed due to low attendance. He has continued his education with aircraft specific training on most of the Citations, Hawker, and Falcon 50 EX and 20 at FlightSafety. Zahnow has also been fortunate in having many people guide him along the way. "I adopted early on that people are always willing to teach, you just have to make yourself available to learn. I have learned from so many I could not begin to list them."

Zahnow started at Zantop Airlines, then went to American International Airways, and from there to Duncan Aviation. He currently works as liaison between the techs on the floor to Textron Aviation (Citation and Hawker) for all facets of airframe maintenance. He is also responsible for managing the tooling needs as it pertains to Textron aircraft and provides additional technical support to techs on the floor as well as external customers. This may mean a phone call, but could also include on-site support.

Mark S. Chaney, senior director, aviation at Coca Cola Bottling Company, says, "Chuck Zahnow has shown a strong commitment to business/general aviation through his incredible work ethic and support of Duncan Aviation customers. I have seen evidence in his support of my company's aircraft as a Duncan customer and reports from other customers. Chuck also serves the industry through his membership on the NBAA Citation 500 Series Technical Committee. I have the pleasure of serving with him as a current committee member and former chairman. He represents his company and Citation operators through a strong personal and professional commitment to safety and product/process improvement. He exceeds all of the qualifications for this award. I expect to see great things for our industry from Chuck in the coming years."

Zahnow is a member of NBAA and its Technical Committee for both the large cabin and small cabin Citation aircraft which helps to better the aircraft for the owners and operators. Duncan Aviation has also given him the opportunity to speak with high school students that are considering aviation as a career either by tours or by visiting with them at a local vocational center.

As for the future, "I have never put a ceiling on my career. I have always considered each opportunity and made a decision that would best serve myself and my family. I have been fortunate to be at a company that recognized and promoted me along the way to get where I am."


Chuck is one among many of whom we are very proud. Meet them all. 

Duncan Aviation Tech Reps

Tags: Airframe Maintenance, Announcements, Careers & Recruiting

Happy Holidays from Duncan Aviation

Posted by Duncan Download Blog on Tue, Dec 20, 2016 @ 09:36 AM

 

2016 was a special year. Thank you for being a part of it. 

Thank you for helping us celebrate 60 years of providing service to business aviation. We are proud of our family ownership and history of excellence, innovation and responsiveness. we are also truly grateful to have had the opportunity to work with you. We wish you a season of joy and the very best for 2017 and beyond.

 


da_60_logo_final-no text-02.jpgIt is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

60th Anniversary Website

Tags: Announcements, 60th Anniversary

Duncan Aviation Releases December Duncan Intelligence

Posted by Duncan Download Blog on Thu, Dec 15, 2016 @ 10:43 AM

Did you know that we have the exclusive rights to reconfigure AIM® 1100/1200 series attitude indicators and gyros to meet your platform requirements? 

Have you heard that legacy aircraft operators have another transponder option to meet the ADS-B mandates?  

No? Then you haven't read the December issue of the Duncan Intelligence.

Didn't receive the Duncan Intelligence?  Subscribe Now

 
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HTF7000 Service Bulletin Update

There are a number of Honeywell HTF7000 SBs that have become hot items. These can be accomplished at our Turbine Engine services shop, or any one of our Engine Rapid Response locations across the United States.

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Don’t Delay When Sending Control Rod Assemblies In For Repair/Overhaul

If these units are ever pulled for operational failure, they should be sent in immediately for evaluation. The longer they sit, the more likely corrosion will invade causing more problems at disassembly.

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NXT-700 Mode S Transponder Satisfies the DO-260B Mandate for ADS-B

The ACSS NXT-700 AML STC is complete and ready to meet the ADS-B mandate for many legacy aircraft operators.

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AIM (Extant) Attitude Indicators Repair/Mod/Loaner Capabilities

We have the exclusive rights to reconfigure these loaner units to meet the lighting, power configurations, and tilt angles based on your platform requirements.

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Keeping Out-Of-Production Parts Available

When these units require replacement, your only options are to: 1) buy a whole new servo unit or 2) upgrade the entire avionics package of the aircraft.

Tags: Parts & Accessories, Avionics & Instruments, Engine Maintenance, NextGen

Aircraft Landing Gear Repair & Overhaul Is Not a Commodity Service

Posted by Diane Heiserman on Wed, Dec 07, 2016 @ 08:00 AM

An aircraft can't go anywhere without its legs. Landing gear are an integral part of the whole operation, yet their overhaul and inspections are more often viewed as something that is taken care of behind-the-scenes; scheduled alongside, but taking a backseat to, a major airframe inspection. Yet, it can have a huge impact on the entire project's schedule if the restoration runs into major squawks.

So who’s taking care of your aircraft’s legs?

landing-gear_blog.jpgAlthough landing gear overhaul and repair services are not available from everyone from coast-to-coast, it has a bit of a reputation of being a commodity in the business aviation industry. There are almost too many choices on where to send your gear when it comes time for inspection.

It is fair to think with FAA regulations, Chapter 5 requirements, and access to the same maintenance manuals, that all facilities are equal. You would be wrong.

In reality, landing gear overhauls are not created equal, and there are often many differences among the maintenance facilities and the quality of work performed, and out-the-door price.

So how do you decide? Let’s begin with what’s most important to you.

Video: View the entire process of a 192-month inspection of a Challenger 604 landing gear here.

Downtime

Landing-gear-shop-full.jpgAsk nearly every aviation service sales person what the top deciding factor is for their customers when choosing an MRO for service and they will tell you Downtime.

No one looks forward to having their aircraft down for inspection. Time is money and your aircraft needs to be available at all times. That is why your time requirement is one of our requirements.

At Duncan Aviation, we continually examine our processes to find more efficient avenues to deliver landing gear faster. However, we will never sacrifice quality or safety for the sake of time.

In 2015, our landing gear shop met quoted turn times a near perfect 98% of the time on scheduled, complete landing gear sets. In 2016, we are on track to improve that number even further thanks to a more efficient process and interactive calendar.

Experience

When it comes to overhauling, inspecting, and repairing landing gear assemblies and subassemblies, we’ve been doing it since 1978. The shop started out modestly as a bench at the back of our main hangar but has since grown to a 6,000-square-foot facility equipped with an overhead crane, dedicated paint booth, and cure room.

Are we the largest landing gear shop in the industry? Possibly not, but to the nearly 500 operators who rely upon us each year, we are big enough.

With capabilities on more than 50 different make/model aircraft and 3,143 unique landing gear parts, we’re confident we’re big enough for you, too.

Video: Embraer Landing Gear Before and After

Warranty

By the very definition, a warranty is a promise of continued support and service even after the project is over. We believe so highly in our own work, that our warranties cover everything. Parts, labor, and not just our work, but the work of others...covered.

I know what you’re thinking! How can Duncan Aviation possibly offer a warranty on work they didn’t perform?

It’s simple. Through our experience, we’ve been able to identify high-failure parts and will take the extra time during overhaul to make sure those parts are able to last.

We think we’ve done a pretty good job at it because our warranty claim rate in 2015 was less than 1%, 0.6% to be exact.

Pricing

Although price is likely not the most important factor in your buying decision, it still is an important one. That is why we offer three different pricing structures to fit your budget requirements.

Firm Fixed. Before your gear gets to Duncan Aviation, you will know what you are paying. Firm Fixed guarantees one price with no bill-back, regardless of the condition of the gear. We have heard from several operators who chose a lower-cost provider that with additional billing based on the gear’s condition, their final invoice was higher than our Firm Fixed quote.

NTE (Not To Exceed). With NTE, we will provide you with the maximum quote. Your final bill will not exceed that quote. It could even be less. There will be no additional billing that will drive the invoice over the NTE maximum price.

There could be some exceptions to the above pricing structures of which you will need to be aware. These include additional customer requests, optional Service Bulletins, missing or abused parts, and replacement of life-limited parts and engineering fees, if required.

Standard Pricing. Standard Pricing includes all labor required to perform the normal inspection or overhaul, and required parts. Any discrepancies found during the inspection that may require additional parts and labor, will be quoted over and above.

Each pricing structure has its advantages. We will work with you to identify which makes sense for you.

We realize that you have a lot of choices when it comes to servicing your landing gear. We know you want more than the minimum required.

  • You expect your downtime requirements to be respected
  • You require quality and experience
  • You demand a guarantee of a job well done
  • You want flexible pricing options to meet your budget,

Seems like an easy decision really. Duncan Aviation.

Tags: Parts & Accessories, Landing Gear

Duncan Aviation Gives Thanks

Posted by Diane Heiserman on Wed, Nov 23, 2016 @ 09:50 AM

Business Aviation is about more than the bottom line. It is about the friendship, trust and partnership we build and cherish.

Thanksgiving_blogDuncan Aviation is thankful for our many friends in the aviation world. We appreciate you and wish you a Happy Thanksgiving.

What are you thankful for? 

Tags: Announcements

A Customer's Simple Act Speaks Louder Than Words of Praise

Posted by Diane Heiserman on Tue, Nov 22, 2016 @ 08:00 AM

Earlier this year at our Lincoln, Nebraska, facility, we re-installed three Honeywell TFE731-60 engines fresh from their initial 3,000 hour MPI on their Falcon 900EX, that delivered on-time from its major C-inspection. The aircraft’s first scheduled flight back in rotation was a trip to Europe.

With decades of honed turbine engine skills, we experience very few surprises when it comes to Honeywell TFE731 engines and MPIs. However flying that far right after a major inspection is significant.

According to Jeff Schwebke, Duncan Aviation Engine Project Manager, most operators fly locally around their home base after MPIs are performed to make sure there are no minor squawks to work through. “This simple action by a long-time Duncan Aviation customer says more about their trust in our work than glowing words of praise,” he says.

With an average of 192 MPIs a year for the last 15 years, experience has told us which parts should be ordered in advance, what components need a closer look, and how to put together a team of trained turbine engine technicians ready to get to work for every customer.

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With the triple MPIs completed, engines re-installed, and post-MPI performance runs, the customer’s aircraft departed with better engine performance than it had when it arrived.

Watch this time-lapse video and follow along as the engines make their way through the Duncan Aviation turbine engine shop for this triple MPI event.

35+ years

Duncan Aviation began servicing the first generation TFE731-2 engines in the early 1970s. In 1981, we received two major level authorizations to work on the Honeywell (then AiResearch) TPE331 and TFE731 engines. Over the years, as Honeywell added different TFE731 model engines, each was added to our capabilities.

Duncan Aviation's Honeywell Engine Authorizations, include: 

  • Heavy Authorization on TFE731-2,-3,-4,-5,-20,-40,-50,-60 engines
  • Minor Authorization on Honeywell AS907 (HTF 7000) Series 
  • Line Authorization on CFE738 Engines, GTCP36-100/150, RE100 series and RE220 series APUs.
Here’s to another 35 years of dedicated Honeywell service!

Tags: Engine Maintenance, Videos

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