banner1.jpg

The Duncan Download Blog: Business Aviation Advice & Observations

Duncan Aviation ECAB Meeting: Harmonization on EASA Rulemaking is on the Agenda

Posted by Duncan Download Blog on Thu, Oct 13, 2016 @ 11:53 AM

We are currently holding our 6th European Customer Advisory Board (ECAB) meeting in Barcelona, Spain, today (October 13) and tomorrow. Members of the Duncan Aviation ECAB have traveled from Denmark, Czech Republic, Finland, Switzerland, Italy, Germany, Portugal, Malta, the United Kingdom, Austria, Belgium, and other parts of Spain to participate in the meeting.

ECAB-02.jpgThe board was created due to our commitment to our customers and to improve service. It represents various business jet stakeholders who provide a broad perspective of the industry. Board members play a big role in exchange of information about important industry and service issues. This dialogue is extremely important to us as it depends heavily on ECAB’s input when making critical decisions related to the business.

Over the last few years we learned that European operators like to see more harmonization between the competent authorities of individual countries. Last year we invited Patrick Ky, Executive Director of EASA, and had the opportunity to talk about several EASA rule making topics. Patrick shared with the group his view on developments in future rulemaking. In follow up on ECAB 2015 we compiled a document with Top 10 EASA topics.

After last year’s event, we remained in close contact with both EASA and GAMA (General Aviation Manufacturers Association) to talk about these Top 10 issues. During this year’s ECAB, we are talking with Eugenia Diaz Alcazar, Regulations Officer–Continuing Airworthiness of EASA.

Besides harmonization on EASA rulemaking, there are other interesting topics on the agenda. These include the Duncan Aviation Alliance Group program, 2020 Mandates Solutions, Creating Competitive Advantage and discussing the potential benefits of creating a European Maintenance Managers Conference (EMMC).

Our European Regional Manager, Arjen Groeneveld, and facilitator of this year’s ECAB meeting, describes the Duncan Aviation ECAB as an open community where several maintenance managers come together with differing viewpoints of the industry. “People learn from each other’s perspectives, share the challenges they see in their day-to-day operations and develop new friendships. It is really nice to see over the years that ECAB is a great moment to come together and develop added value to the business aviation industry.”

Come see us at  NBAA 2016

To learn more about Duncan Aviation, visit www.DuncanAviation.aero or stop by the Duncan Aviation booth (#3126) at NBAA’s Business Aviation Convention and Exhibition to be held Nov. 1-3 in Orlando. Visit www.DuncanAviation.aero/nbaa to see Duncan Aviation attendees and show announcements.

Tags: International Considerations

Phil Porter & Duncan Aviation’s International Aircraft Parts Department

Posted by Kate Dolan on Thu, Mar 24, 2016 @ 03:30 PM

Porter-Phil_sm.jpgIn 1978, Phil Porter was hired as Duncan Aviation’s first logistics manager; although, at the time, he was called a parts runner. Nearing the completion of his fourth decade at Duncan Aviation, Phil took some time to reflect on his long tenure with the company.

“I was going to UNL when my girlfriend Cindy took me up in her Cessna 150,” says Phil. “We dropped in on the Duncan Aviation ramp, and I was enamored of the place. Right then, I decided I wanted to be a part of it, so I changed my plans to head home to the Chicago area. Cindy and I got married, and I applied here for a job.”

Phil was both the aircraft parts runner and the shipping department back then, and he had to physically search shelves for parts. There were no computers or inventory control back then.

“And I personally packed up and shipped everything that left the company,” says Phil. “I’d call Trailways bus to find out the schedule and then drive the packages to the depot.”

One time Phil was unable to find a way to ship the horizontal stabilizer to Wichita, Kansas, for singer Paul Anka’s Learjet, so he packed it into his car and drove it there himself. Leaving Lincoln at 5:30 a.m. on a Saturday morning, Phil arrived at the Learjet facility about five hours later. He drove up to the main hangar, parked in the late Harry B. Combs’ [President of Learjet from 1971 until 1982] parking space, and looked for someone to help unload the stabilizer.

Although driving a stabilizer from one state to the next was somewhat unusual for a parts runner, Phil’s story illustrates how Duncan Aviation and its team members literally go the extra mile for customers.

Shipping parts to Mexico, Canada or anywhere in the world in the late 1970s was fairly unusual, too, because most of Duncan Aviation’s parts business involved Learjet aircraft, and Phil remembers that those parts shipped primarily in the United States.

There were notable exceptions, however, and in 1966, 10 years after Donald Duncan founded Duncan Aviation, Donald and Harry Barr partnered with Danish Pilot Captain Per Alkaersig to supply radio packages for Cessna aircraft that flew in the Scandinavian countries.

“I looked for a supplier of King radios and found Duncan Aviation. They would pick up the aircraft in Wichita and have it ready to ferry to Europe on a firm date,” says Per. “When I’d pick up the aircraft in Lincoln, I’d meet Donald and Robert Duncan and Harry Barr. What a great team! A handshake would close a deal.”

1985_piper.jpgWhen Duncan Aviation won the exclusive rights as master distributor for Piper (including Aztecs and Cubs) parts, Duncan Aviation began regularly shipping parts worldwide.

“Through our Piper parts agreement, I meet not only Piper dealers in Pennsylvania and Florida, but also made connections with companies in places like England, South Africa and Sweden,” says Phil. “We started dealing those parts in 1984, and we shipped quite a lot to Italy and Madagascar and to all of the little mom and pop shops around the world that needed parts for Pipers.”

Although Phil had been promoted from parts runner to sales around 1981, the worldwide parts distribution took off with the Piper deal, and in 1984, Duncan Aviation’s AvPac was born. Now known as Parts and Rotables, the annual sales of parts outside of the United States represents about 35 percent of all parts and rotables sales.

“Today, roughly one third of our team members work hours to accommodate our worldwide customers,” says Chris Gress, Manager of Parts and Rotables Sales.

Shirley Crouch and Tyler Stone work through the night so they can answer calls from customers in Australia and southeast Asia; Carol Hunt and Hannah Bodenstab support customers in South Africa; and Phil, Lance Tophoj, Jewell Chambers and Sandra Phelps support customers in Europe and South America. Sandra begins working at 4 a.m. so European customers can reach an actual person at the start of their business day.

In the early day, Phil sold Piper parts, and one of his first customers was Pilot John Egelykke who worked for a pump factory in Denmark called Grundfos. Per introduced John to Duncan Aviation in 1986, and John has been working with the company at its various locations ever since.

“The European aviation industry is a closely knit community. When you help customers locate parts or resolve problems, they remember you,” says Phil. “Over the years, in spite of the fact that some of my best customers have switched from one company to another, they remember that I helped, and they continue to call.”

John got to know Phil shortly after his first experience working with Duncan Aviation.

“Phil has been a great person to work with over the years. He has helped me a lot with AOG parts and a great number of quotes,” says John. “When Grundfos changed their aircraft management company to Air Alsie in 2011, I suggested taking the Falcon 2000 to Battle Creek for a C-check. I have always enjoyed working with Shawn Busby and Tom Burt, too.”

John stopped flying after 30 years and 14,000 hours as a pilot, and he now works as a Technical Advisor for Air Alsie. And he still recommends Duncan Aviation to his customers in large part because Phil took the time to forge a friendship on top of the business relationship the two men developed so many years ago.


2016 is a special year. It is Duncan Aviation’s 60th year of helping business aircraft operators be safe, efficient and productive. For six decades, customers have asked us for solutions and services. We are celebrating our 60 years by telling the stories about the people of Duncan Aviation who listened and took action.

Celebrate with us by subscribing to the Duncan Download blog, following us on Facebook and Twitter (@DuncanAviation) and visiting our anniversary website at www.DuncanAviation.aero/60.

Lori Johnson has been the Marketing Communications Manager for Duncan Aviation for more than 20 years. She enjoys working with the smart and passionate aviation experts at Duncan Aviation, helping them connect with and educate customers about important industry topics.  

Tags: Aircraft Parts, International Considerations, 60th Anniversary

In Business Aviation There are No Weekends

Posted by Diane Heiserman on Mon, Feb 15, 2016 @ 10:58 AM

iStock_000010546699_Small.jpgOn a Saturday…

A Flight Data Recorder that was on its way to an operator in Moanda, Gabon, Africa, from Phoenix, Arizona, U.S., by way of Boulazac, France, was stopped at the border of Gabon, tied up in the red tape of African Customs. The paperwork was denied by the Customs agency and the unit was not allowed to enter the country.

…do you wait until Monday to respond?


The business of business aviation does not sleep, especially when you consider the size of the industry and that all of the major players conduct business across several time zones, international borders and oceans.

It comes as no surprise to anyone at Duncan Aviation when a customer contacts us over a weekend with an urgent need; in the business of business aviation, there are no weekends.

Case in point: Jewell Chambers, a senior international parts sales rep for Duncan Aviation’s Parts and Rotables Sales, left work as normal on a Friday afternoon, looking forward to the weekend and her grandson’s fifth birthday.

She always enjoys her time away from work, but her customers are never far from her mind. Duncan Aviation Parts and Rotables Sales has 24/7/365 coverage, even on evenings and weekends. There is always someone available to answer the phones.

But when you’ve been doing this as long as Jewell has, you build relationships and long-time customers contact you directly. It has become part of her routine to check her email every Saturday and Sunday morning to make sure her customers in Europe don’t have pressing needs. On this particular Saturday, she received the urgent email above.

Jewell-grandson.jpgJewell and her grandson, Riley, celebrating his fifth birthday.

Jewel doesn’t mind helping her customers on the weekends, because if it is critical to them, then it is critical to her. She responded back with, “I’m on my way to the office to get you what you need.”

Within an hour, the proper invoice was on its way to Gabon by way of her customer in France and the unit was allowed into the country.

The weekend is her time away from work, but her commitment to doing the right thing by her customers saved them more than 36 hours of waiting. In her line of work, that is too long.

Besides, she made it back home in plenty of time for the birthday party.


Read more from the Fall 2015 Duncan Debrief Magazine

The Duncan Debrief free publication is available for aviation enthusiasts around the world through mail and online. To receive the magazine, subscribe here. Have an iPad? Access the magazine through the Duncan Debrief app. Search for Duncan Debrief in Apple’s App Store and download it. Once downloaded, you can receive push notifications each time a new Duncan Debrief magazine is published. 

Tags: Aircraft Parts, International Considerations

International Business Dealings with Duncan Aviation

Posted by Kate Dolan on Tue, May 26, 2015 @ 08:00 AM

In the seven years Technical Manager (Director of Maintenance) Klaus Rasmussen has worked for Denmark-based Air Alsie, he’s traveled to Duncan Aviation in Battle Creek, Michigan, many times. 

Learn why he continues to fly the more than 6,500 kilometers for aircraft service.

Of the 20 aircraft Air Alsie manages, 15 of them are Falcons. Although Air Alsie is a factory authorized Dassault Line Center and performs smaller inspections, minor repairs and warranty claims, Klaus says he still sends the Falcon aircraft he manages to Battle Creek for major structural repairs and modifications and for C inspections because Duncan Aviation is a Dassault authorized heavy service center.

Starting the Relationship

In 2011, Klaus attended the European Business Aviation Convention & Exhibition (EBACE) in Geneva, Switzerland, where he met Duncan Aviation’s European Regional Manager Arjen Groeneveld. Klaus remembers wondering how Duncan Aviation’s prices compared to the European service centers.

Arjen quoted three C checks, some avionics installations and minor modifications. Klaus was impressed with the prices, and after taking those first Falcons to Battle Creek in 2011, he was also pleased with the workmanship.

“On that first trip to Battle Creek in 2011, we were checking out the quality. We’ve been to other facilities for inspections and interior work. In the end, our decision was based on the fact that we’ll get good quality at better prices at Duncan Aviation than at the other facilities,” says Klaus.

Another reason Klaus values Duncan Aviation is because of the transparent approval system. Duncan Aviation’s online project tracking system, myDuncan, lets him follow the check almost in real-time, and, when the work has been completed, all of the paperwork is finalized immediately.

“I appreciate it that we don’t have to wait. We get all of the paperwork, invoices and certification immediately,” says Klaus. “We check the invoice, and the prices are always pretty close to the figures that we had budgeted before going in. That’s extremely important to us because we don’t own the aircraft – we manage it – so all of the costs are passed along to our customers.”

Deepening the Relationship

Air_Alsie_blogL to R: Project Manager Shawn Busby, Technical Manager of Air Aisle Klaus Rasmussen and Airframe Service Rep Alan Monk.

Since that first trip, Klaus has been back to Battle Creek numerous times, and he’s developed close relationships with Senior Airframe Sales Representative Alan Monk and Project Manager Shawn Busby.

“The personal relationships make it easy to get in touch with the right people when there are issues. And, let’s face it, there are always going to be issues,” says Klaus. “It’s important to me to know Arjen, Alan and Shawn so well I can reach any of them at any time. I don’t want to have to go through a layer of people who don’t know me or care about me or my aircraft. I want to go to them directly, and I can and do.”

Often work relationships develop into close personal friendships, and Alan considers Klaus a friend as well as a customer.

“We both have families, and Klaus and I often talk about our kids. It’s interesting because parents seem to face similar issues no matter what part of the world they call home,” says Alan.

Shawn also values the close, personal relationship he has with Klaus.

“Personally, I consider Klaus as much of a friend as I do a customer. I enjoy hearing about his daughters, what they’re doing, and their horseback riding adventures,” says Shawn.

Read more Duncan Aviaton's customer in the latest issue of the Duncan Debrief.

Spring 2015 Duncan Debrief Read Now!

Tags: Customer Testimony, International Considerations, Customer Service

Its' A Wrap! Duncan Aviation at EBACE 2015

Posted by Diane Heiserman on Fri, May 22, 2015 @ 01:00 AM

Another sucessful year at EBACE 2015.

Over the last three days hundreds of attendees stopped by to say hello, giving us the opportunity to connect with customers, business partners and friends. We value this time to strengthen established relationships and forge new ones. 

Along the way, we had a lot of fun. Hope you did too. Have a look at our EBACE 2015 photo album below. 

Arjen-Groeneveld--Phil-Suglia_blogBike2_blog

Arjen Groeneveld, European regional manager; Phil Suglia, manager-service sales and John Slieter, VP of Sales, take a pre-show bike ride through the tulip fields of Amsterdam. 

Tulip-fields_blog

Duncan Aviation's booth is ready for visitors before opening day.  

booth1_blogbooth2_blogbooth3_blogReception-3_blogReception-1_blog

During an in-booth reception, Duncan Aviation and Safran Engineering Services announced a new Supplemental Type Certificate for FANS-1/A solution that will cover the Bombardier Challenger 601-3A/3R business 



John-Slieter-Wolf-Godart-von-Drachenfels-Safran--Aaron-Hilkemann_blog

In the photo L to R: aircraft.

John Slieter, Duncan Aviation Vice President of Service Sales
Wolf-Godart von Drachenfels, Executive VP Business Strategy, Safran Engineering Services (Safran Group)
Aaron Hilkemann, Duncan Aviation President / CEO.  




Steve-Gade--Murray-Smith_blogAaronH_blog

Above photo 1: (L to R) Steve Gade, Duncan Aviaiton's VP Business Development with Murray Smith, Publisher of Professional Pilot magazine.

Photo 2: (L to R) C.R. Sincock and Craig Sincock, Avfuel Corporation's  Managing Director, Business Development and President / CEO with Aaron Hilkemann

Joep_blogMellissaR_blogPhillP_blog

Joep Cuppens, completions sales; Melissa Raddatz, avionics sales and Phil Porter, parts sales at Ebace 2015. PhilS_bloggroup1_blog

Phill Suglia, Arjen Groeneveld and Laura Bongers greeting customers in Duncan Aviation's booth.

 Thank you. Let's do it again next year!

Tags: International Considerations, Conventions & Exhibitions

Duncan Aviation & Safran Engineering Services Announce FANS-1/A STC

Posted by Duncan Download Blog on Wed, May 20, 2015 @ 08:50 AM

EBACE-John-Slieter-Wolf-Godart-von-Drachenfels-Safran--Aaron-Hilkemann

During a reception at the European Businss Aviation Convention and Exhibtion in Geneva, Switzerland, Duncan Aviation and Safran Engineering Services announced a new Supplemental Type Certificate for FANS-1/A solution that will cover the Bombardier Challenger 601-3A/3R business aircraft.

Safran Engineering Services will be in charge of the design and certification while Duncan Aviation will be responsible for the installation of the avionics into the aircraft. Duncan Aviation will be the owner of the Supplemental Type Certificate and is also responsible for the sales and marketing of the solution.

In the photo L to R: John Slieter, Duncan Aviation Vice President of Service Sales,  Wolf-Godart von Drachenfels, Executive VP Business Strategy, Safran Engineering Services (Safran Group), Aaron Hilkemann, Duncan Aviation President / CEO. 

Read the full announcement here

Tags: International Considerations, FANS, NextGen

Is Flying to Duncan Aviation Worth the Trip For European customers?

Posted by Diane Heiserman on Tue, May 19, 2015 @ 01:00 AM

Arjen Groeneveld has been the European Regional Manager for Duncan Aviation for five years. When he first started knocking on doors and talking about the company to European operators, he was met with… “What is it going to cost me?” This came as no surprise to him, because Europe was a relatively new market for Duncan Aviation.

Ocean-Routes-from-EURThey wanted to know why they should fly their aircraft to the other side of the pond to have service performed. In the beginning, Arjen admits that the euro to dollar exchange rate (near 1.5) in 2011 had a huge impact on getting business in the door.

Customers like Nataly and Ernst Langer, owners and pilots of a Bombardier Global 5000 out of Germany and Klaus Rasmussen, technical manager of Denmark-based Air Alsie, were among the many European operators who took advantage of this economic benefit and gave Duncan Aviation a try. What they found was a company that offered comprehensive airframe services at the highest quality and shortest downtime.

Groeneveld-Arjen_blgArjen Groeneveld, European Regional Manager.

Now in 2015, euro to dollar exchange rate has dropped significantly. But that hasn’t stopped international operators from making the journey.

Business aviation operators in Europe are a small group and they talk to each other. As a result, Duncan Aviation’s reputation as a company that delivers top quality service at a great value, quick downtime and always worth the trip has spread.

“We have customers who fly from Europe to have maintenance completed at one of Duncan Aviation's United States locations,” says Arjen. “The fact that they're willing to make that trip tells us we're doing something right.

This is why they come: Worldwide Business Aircraft Operators Tell It Like It Is 

 

Tags: Customer Testimony, International Considerations

Duncan Aviation Regional Manager to New Zealand & Australia

Posted by Kate Dolan on Thu, Sep 25, 2014 @ 08:00 AM

His dreams of travel, adventure and variety were at odds with the reality of life on his family's farm. But that didn't stop him from traveling the world and experiencing several lifetimes of adventure. 

Meet Richard Gardner

Capitalizing on his mechanical aptitude, Richard Gardner of Scargill, North Canterbury in New Zealand, attended the training school at Air New Zealand and put in a 10,000-hour apprenticeship as an airframe engine mechanic. He earned his New Zealand aircraft maintenance engineers license and completed B737-200 and BAe146 type ratings exams.

At 22, he traveled the world and earned A&P licenses in the United States, United Kingdom (UK), Latvia, Trinidad and Tobago; obtained certification for Boeing 767s; and earned an Open University Certificate in Management in the UK. He visited the FAA at Heathrow and was signed off to sit for his FAA A&P exam. Upon completion, he traveled to Dallas, Texas, for a seven-day course and completed his A&P exams and practical tests.

With the necessary credentials, Richard worked for London Business Aviation in Hatfield and then Marshall Aerospace in Cambridge. In November 1992, Richard traveled to Africa to work as a line maintenance mechanic on C130 Hercules transport jets flown by the Red Cross and the United Nations. He rode on some flights as they picked up aid relief in Mombasa, Kenya and dropped it throughout Somalia in Kismayo, Mogadishu, Bosaso and Berbera.

Richard-Gardner-Africa_blogRichard-Gardner-Africa2_blog

Richard in Nairobi, Kenya, in October 1993.

“One time we broke down in Somalia and managed to limp to Djibouti. We left the aircraft on a taxiway at the airport that night and came back the next day to fix it when the parts arrived from Nairobi. I remember sitting on the aircraft ramp after finishing the job. It was very hot, and the fence beside the aircraft was the airport perimeter. It had signs not to cross the fence because there was a mine field on the other side. We sat there in the sun eating ham and cheese baguettes and fantastic crème brulee. It was a very strange situation, really,” says Richard. 

Richard’s travels then took him to the United States, the UK, Colombia, Barbados and all over Europe. Although he lived for the adventure and learned about the people and customs everywhere he went, the conditions weren’t always ideal. In Latvia working on BAe146 aircraft, he worked outside year round because there were no hangars.

“The winter was very cold and had a lot of snow. We had to do everything outside, including engine changes at night at minus 15-degrees C [5 degrees F],” says Richard. “But I learned a lot working there about the Latvian and Russian people. Riga was a great town.”

Backpack living lost its luster, and Richard returned to Air New Zealand. He transitioned from the hangar floor to an account manager for the company-owned P&W JT8D engine overhaul shop. He managed accounts with a turnover of approximately $25-million U.S. dollars per year.

One of his customers owned a TFE731 Honeywell Approved Heavy Service Center, and Richard took a job as General Manager of the shop in Perth, Australia, for nearly four years.  By the time he moved back to New Zealand in 2007 and started his own business, SinglePoint Assist, he had traveled to 53 countries and filled up three passports.

During his years servicing engines, Richard had become acquainted with Duncan Aviation and had accompanied some of his customers to Lincoln. Becoming a representative for the company seemed a natural step for Richard.

“When I first dealt with Duncan Aviation, it was with the engine shop, and we never had a problem. The shop does a great job, and it’s easy to represent a company that does a great job,” says Richard.

Richard-Gardner-Harbor-View_blog

View of Wellington Harbour in Wellington, New Zealand.

As a regional manager for Duncan Aviation, Richard continues to travel, visiting customers in Australia, South Africa and the United States, but he has a great appreciation for his home, New Zealand. He and his wife Rhonda live in Wellington, on the north island, with their two boys, Laughlin (5) and Alexander (4). Their house sits on the side of a hill overlooking the deep blue waters of the Wellington Harbour.

“We in New Zealand didn’t get the diamonds, uranium or minerals like Australia, but we got natural beauty,” says Richard. “And you can’t dig that up and ship it anywhere.”

 Duncan Aviation Regional Managers

Duncan Aviation has 13 regional managers stratigically placed across the world in an effort to better support our customers. Download the Duncan Aviation Regional Manager map and contact the one in your area. 

Download Duncan Aviation  Regional Managers Map

Tags: International Considerations, Careers & Recruiting

Six Continents, 13 Countries & 21 Stops: Duncan Aviation Helps Phenom 100 Get Home

Posted by Duncan Download Blog on Fri, Sep 19, 2014 @ 01:00 PM

Embraer-flight-home

In September 2014, Mr. Vincent Xavier, COO of ZEST Aviation in Ahmedabad (India) took possession of a brand new Phenom 100 in Sao Paulo, Brazil. Mr. Xavier, accompanied by Airframe Tech Rep Tim Garity, then flew to Duncan Aviation in Lincoln, Nebraska.

Several days later, it left Lincoln and flew to its home-base in India. All told, the aircraft touched six continents and 13 countries during its 21 stops.  

“At the outset, ZEST Aviation would like to compliment each and everybody who directly or indirectly participated in the project, ‘Ferry Phenom 100 to India.’ It was an adventurous journey, learning more of the aircraft’s capabilities, which included the endurance of the aircraft, too. We experienced extreme conditions—21 stops and four overnight stops. We sincerely thank all of you for your valuable contribution to this project, and we look forward to seeing and meeting you again with some new project,” says Mr. Xavier.

Duncan Aviation completed the Standard Airworthiness Certificate and the Export Certificate to India. The aircraft was schedule to be here for four days, and during that time numerous Duncan Aviation team members met with Mr. Xavier and completed not only the quoted work but also some additional requests.

Regional Manager for India Andy Fernandes and Project Manager Matt Lentell would also like to offer their sincere thanks to the many Duncan Aviation team members whose hard work and professionalism tremendously impressed Mr. Xavier on his first-ever visit to Duncan Aviation.

Andy says, “Mr. Xavier was very pleased with every aspect of his experience with Duncan Aviation. He was also very impressed with our new hangers (G & H) and our facilities on the east and west side of the airport, and he was struck by the can-do attitudes and friendliness of everyone he encountered during his few days in Lincoln.”

Crossing Borders: Importing And Exporting Aircraft

Aircraft buyers, sellers and service facilities are increasingly involved in cross-border transactions, which can go more smoothly with expertise and vital relationships. Read more about it in the Dunan Debrief. Download your copy now

Fall 2013 Duncan Debrief

Tags: International Considerations

Meet A Duncan Aviation Regional Manager

Posted by Duncan Download Blog on Tue, Jul 29, 2014 @ 04:58 PM

Allan-Orsi_blog

“Every day, I get to do what I enjoy; I work with customers, and do my best to keep the business going.”

Allan Orsi, Regional Manager, South America

How does Duncan Aviation meet the needs of its South American customers, from the northernmost Punta Gallinas, Colombia to the southernmost Cape Horn and everywhere in between?

Meet Allan Orsi.

Recruited in 2008 by a family friend, Allan worked as an agent for Duncan Aviation throughout South America. After four years of hard work and a whole lot of travel, Allan became a Regional Manager in August 2012.

“There are many things I appreciate about working for Duncan Aviation. Ever

y day, I get to do what I enjoy; I work with customers, and do my best to keep the business going.

And Duncan Aviation is honest. Everyone has the same moral and ethical values that I have, and that environment makes for pleasant work conditions.”

Working for a company located in North America and living in Brazil with the entire South American continent as his territory requires quite a bit of travel. In addition to calling on customers, Allan visits the Duncan Aviation facilities in the United States roughly eight times each year.

One way from Sao Paulo to Lincoln takes 13 hours, unless the United States is off daylight saving time—then it takes 15 hours. From early March until November, Campinas and Lincoln, Nebraska, have a two-hour time difference; from November to March, it’s four hours, and the time difference complicates travel and phone meetings and requires careful planning.

Duncan Aviation Regional Managers

Duncan Aviation has 13 regional managers stratigically placed across the world in an effort to better support
our customers. Download the Duncan Aviation Regional Manager map and contact the one in your area. 

Download Duncan Aviation  Regional Managers Map

Tags: International Considerations, Customer Service

get_updates_by_email

Subscribe by Email